Product: Jcpenney Shipping Service Clear all filters (4 of 115 reviews match)
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2.6
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Jcpenney - Nightmare! Zero customer service
JCpenny App tells me I have rewards points, so I make my order on Nov 2nd hoping to have the stuff ready for Thanksgiving. I call twice first time they said I need it a new method of payment which I gave to them, three weeks later no items, call again so they tell me...
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Review
#1404812 Review #1404812 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Poor customer service
1.0
Details
Jcpenney - Mattress and Box spring set.
I have ordered a mattress & box spring set on 11/24 and the initial mail says that the trucking company will contact me by Dec 5th to schedule a delivery. Since December 5th till today, I'm calling this Customer care everyday to know the status, the answers were,...
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Review
#1147563 Review #1147563 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Problem with delivery
Loss
$350
Preferred solution
Deliver product or service ordered
1.5
Details
Jcpenney - Receive the wrong size for both orders
color: Linen 1st order on 10/02/2016 with order number: 2016-2765-8032-6258, received the wrong size 76X84, chat with JCP online (Jade) and she reordered again with the correct size 118X84, did confirm twice that I want the size 118X84, not 76X84 2nd order...
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1 comment
Anonymous
#1240473

Contact @askjcp and get the problem resolved.

Review
#936972 Review #936972 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Dealing with the website
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
Jcpenney - Charged for a Dress that was Never Recieved
Jcpenney - Charged for a Dress that was Never Recieved
On Nov 1st 2015 I ordered a dress online from JC Penney. I received a email on Nov 2nd, saying that my item was shipped with a invoice date of Nov 2nd and that my credit card was charged for $79.99. I tracked the order all week and it had a expected delivery date of...
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1 comment
Anonymous
#1087865

Just clicked on link in confirmation email from JCPenney to confirm the status of my order. I logged in and was shocked to see that they have listed my order status as "Cancelled". NOT GOOD!

Review
#732385 Review #732385 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Problem with delivery

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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