Manufacturer: Jcpenney Category: Shipping Services Clear all filters (21 of 21 reviews match)
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JC Penny recently announced closing some stores nearby.It's no wonder since they are the only store where the customer has to pay for the store not having available stock on hand. JC Penny use to ship to the store for free but now even if you are at the store and the...
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2.8
I liked
  • Items i have bought
  • Items i have brought
I didn't like
  • Shipping charges for ship to store when not in stock
#1022177
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This is the second time I bought curtains the first time I ordered like 6 pairs of sheers. the order shorted me 1 single panel. instead, something that I did not want/ could not use was included in the shipment. Since, I must have thrown out the receipt with all the...
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I ordered from them for the first (and LAST) time at Christmas.An item was missing from the package, even though they said it was there, and it was excruciating to get a refund. Their website is extremely hard to navigate, customer service is a nightmare. I called...
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1.6
#997401
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Jcpenney Shipping Service Review

#909429
Called in to place order. Took about 10 minutes to get someone to help. Ordered notice was charge shipping fee and called back another 10 minutes and no help to late tocancel order??
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Jcpenney Shipping Service Review

#856679
4.4
I'm very angry as to how long I have waited for my order..it has been 9 days it was supose to be ready today and still isn't. Everythung I purchased was in stock at the store I'm picking it up from. I called and asked why or when they said today and still its not ready. Not happy iv never waited this long for anyrhing
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I opened an account with Penneys to purchase a refrigerator for my son.When we arrive at the store I was told that they would have to order it and it would take 7-14 days. We needed it that weekend. I do not understand how you plan to compete selling appliances with...
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offconsumerpissed

offconsumerpissed Sweetheart, I remember my first time shopping too. I understand it can be frustrating. But, all of those other places you listed also have to ship items from time to time.

I didn't like
  • Not happy at all
#988223
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Product was never received as promised on 12/23/16.JCP had the incorrect address on the label. Correct address was provided at the time of the order being placed. Part of my order was received on 12/24/16. Customer Service agent was very motionless to the point of my...
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I placed an order on 12/11/16 for three items!I rec'd email that two of the items would ship separately. I rec'd one item on 12/16/16 & was suppose to receive second shipment on 12/19/16! On 12/19/16 I rec'd second shipment with only one item and the highest priced...
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4.4
I liked
  • Shopping on line
  • Product
I didn't like
  • Never again
  • Hoorible experience to call the jc penny store
  • Disappointed
#976484
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I'm a new customer to JCPenney and willing to give them a chance due to their attempted turnaround. In-store experiences have been fine so far. However my jcpenney.com experiences particularly with shipping have not been. Their websites indicates shipment of product...
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Anonymous

Anonymous When i have shopped online i took it as being accepted. As in the item is being processed but hasnt shipped till i get that e-mail saying item has been shipped and tracking in...

Anonymous

anonymous I would like to know why JCPenney automatically indicates a day-after-order shipping date on all of their orders when, infact, this is never true?

I didn't like
  • Jcpenney online shipping
  • Rude customer shervice agent
#971540
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My last two Home orders have had fulfillment errors.In one, the wrong number of items were sent - not just too many or too few, but too many of one item and too few of another. In the more recent order, their website and my order confirmation clearly show a two-pack of...
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I called JCPenney (I was disconnected 4 times before I spoke to an agent). I asked the agent to refund my shipping costs. She didn't even apologies. She just advised me I'd receive a credit in 7 to 10 business days. Today I checked my order status and now its going...
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Be aware of purchasing a huge amount of items online from JCPenney due to freud and being cheated, or should I said robbed. I purchased about 30 items online. After i received the shipment, some of the items which were on the Order Summary I did not receive them....
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