Manufacturer: Jcpenney Category: Shipping Services Clear all filters (43 of 43 reviews match)
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I have shopped occasionally with JCP since I was a young adult -- so, about 15 years.Recently, I popped into the store for a few items and wound up approved for a JCP Credit Card; the transaction was great, the CS rep was very informative/polite, and everything was on...
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Jcpenney Shipping Service
#1078225
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Ordered bed room furniture set and a sofa set, before even the order fulfilled i've called customer care and waited for an hour to get my turn and requested them to cancel the only Sofa set. Representative said its done and made sure that remaining order in tact....
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1.5
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Jcpenney Shipping Service
I didn't like
  • Customer service sucks
#1077061
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Ordered an outdoor lounge chair from JCPenney.com. Email confirming order processed and that date of delivery between 6/20-6/22, then 2nd email said date of delivery 6/16. A Father's Day gift so parents stayed home all day-no delivery. Checked UPS tracking #. Said...
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Jcpenney Shipping Service
I liked
  • Price affordability
I didn't like
  • Never shipped a stocked item
#1064212
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Jcpenney Shipping Service Review

#909429
Called in to place order. Took about 10 minutes to get someone to help. Ordered notice was charge shipping fee and called back another 10 minutes and no help to late tocancel order??
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Jcpenney Shipping Service Review

#856679
4.4
I'm very angry as to how long I have waited for my order..it has been 9 days it was supose to be ready today and still isn't. Everythung I purchased was in stock at the store I'm picking it up from. I called and asked why or when they said today and still its not ready. Not happy iv never waited this long for anyrhing
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Why they played such dirt games ? I was so happy i bought those beautiful dresses. I wasted my time talking to customers service and checking day and night my dresses are ship. Beware JCPenney doesn't give standard service or don't care about customer. Going back to...
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Anonymous
Anonymous

That has nothing to do with the store that's strictly the warehouse issue

1.0
Product
Jcpenney Shipping Service
I didn't like
  • False promises
#1045237
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I ordered some t-shirts and was told that I could pick them up at the store the following Wednesday.I came in late Wednesday and after them trying to find the order, they told me it would be there in four days. A week later I received an email telling me to pick it up....
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2.5
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Jcpenney Shipping Service
#1039049
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JC Penny recently announced closing some stores nearby.It's no wonder since they are the only store where the customer has to pay for the store not having available stock on hand. JC Penny use to ship to the store for free but now even if you are at the store and the...
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2.8
Product
Jcpenney Shipping Service
I liked
  • Items i have bought
  • Items i have brought
I didn't like
  • Shipping charges for ship to store when not in stock
#1022177
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This is the second time I bought curtains the first time I ordered like 6 pairs of sheers. the order shorted me 1 single panel. instead, something that I did not want/ could not use was included in the shipment. Since, I must have thrown out the receipt with all the...
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Jcpenney Shipping Service
#1021934
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I ordered from them for the first (and LAST) time at Christmas.An item was missing from the package, even though they said it was there, and it was excruciating to get a refund. Their website is extremely hard to navigate, customer service is a nightmare. I called...
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Anonymous
Sad Shopper

Same thing happened to my Grandmother, she had 6 different orders from JCP and each one was short at least 1 item. She ordered Christmas gifts for 47 people. She ordered exact...

1.6
Product
Jcpenney Shipping Service
#997401
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I opened an account with Penneys to purchase a refrigerator for my son.When we arrive at the store I was told that they would have to order it and it would take 7-14 days. We needed it that weekend. I do not understand how you plan to compete selling appliances with...
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offconsumerpissed
off***sumer***ed

Sweetheart, I remember my first time shopping too. I understand it can be frustrating. But, all of those other places you listed also have to ship items from time to time.

Product
Jcpenney Shipping Service
I didn't like
  • Not happy at all
#988223
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Product was never received as promised on 12/23/16.JCP had the incorrect address on the label. Correct address was provided at the time of the order being placed. Part of my order was received on 12/24/16. Customer Service agent was very motionless to the point of my...
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Jcpenney Shipping Service
#980265
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