Manufacturer: Jcpenney Category: Shipping Services Clear all filters (46 of 46 reviews match)
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Ordered 7 cellular shades from them in April. They were slightly wider than what they had advertised, but it worked ok and once I got them hung, they looked nice. By July, one of them was splitting open at the pleats. I went to my local JC Penney Home store (10 miles...
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1.6
Product
Jcpenney Shipping Service
#1087055
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Went into the JCPenney furniture store in Pleasanton, CA. The sales seemed great and we purchased a mattress set and a couch. The sales person stated a 2 week delivery and provided contact information. 4 weeks later my wife is upset that they haven't delivered, she has...
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Anonymous
Joanne Coffin

I had a similar problem. Tweet them at @asjjcp that gets results FAST.

1.9
Product
Jcpenney Shipping Service
I liked
  • Discounts and products
I didn't like
  • Not allowed to talk to manager level
  • Unresponsive delivery group
  • Customer service
#1081664
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Placed order for waverly curtains in store.Paid 92.00 & then NOTHING!! No email updates on order. No customer service (called 5 times with average wait time 30 min. Never answered so i hung up.) The automatic responses at customer service said they had no information...
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Anonymous
Anonymous

Tweet them at @adkjcp it gets results fast when everyone can read it on twitter.

2.9
Product
Jcpenney Shipping Service
#1078477
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Jcpenney Shipping Service Review

#909429
Called in to place order. Took about 10 minutes to get someone to help. Ordered notice was charge shipping fee and called back another 10 minutes and no help to late tocancel order??
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Jcpenney Shipping Service Review

#856679
4.4
Details
I'm very angry as to how long I have waited for my order..it has been 9 days it was supose to be ready today and still isn't. Everythung I purchased was in stock at the store I'm picking it up from. I called and asked why or when they said today and still its not ready. Not happy iv never waited this long for anyrhing
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I have shopped occasionally with JCP since I was a young adult -- so, about 15 years.Recently, I popped into the store for a few items and wound up approved for a JCP Credit Card; the transaction was great, the CS rep was very informative/polite, and everything was on...
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Anonymous
Joanne Coffin

Tweet them at @adkjcp it gets results fast when everyone can read it on twitter.

Product
Jcpenney Shipping Service
#1078225
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Ordered bed room furniture set and a sofa set, before even the order fulfilled i've called customer care and waited for an hour to get my turn and requested them to cancel the only Sofa set. Representative said its done and made sure that remaining order in tact....
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1.5
Product
Jcpenney Shipping Service
I didn't like
  • Customer service sucks
#1077061
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Ordered an outdoor lounge chair from JCPenney.com. Email confirming order processed and that date of delivery between 6/20-6/22, then 2nd email said date of delivery 6/16. A Father's Day gift so parents stayed home all day-no delivery. Checked UPS tracking #. Said...
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Product
Jcpenney Shipping Service
I liked
  • Price affordability
I didn't like
  • Never shipped a stocked item
#1064212
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Why they played such dirt games ? I was so happy i bought those beautiful dresses. I wasted my time talking to customers service and checking day and night my dresses are ship. Beware JCPenney doesn't give standard service or don't care about customer. Going back to...
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Anonymous
Anonymous

That has nothing to do with the store that's strictly the warehouse issue

1.0
Product
Jcpenney Shipping Service
I didn't like
  • False promises
#1045237
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I ordered some t-shirts and was told that I could pick them up at the store the following Wednesday.I came in late Wednesday and after them trying to find the order, they told me it would be there in four days. A week later I received an email telling me to pick it up....
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2.5
Product
Jcpenney Shipping Service
#1039049
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JC Penny recently announced closing some stores nearby.It's no wonder since they are the only store where the customer has to pay for the store not having available stock on hand. JC Penny use to ship to the store for free but now even if you are at the store and the...
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2.8
Product
Jcpenney Shipping Service
I liked
  • Items i have bought
  • Items i have brought
I didn't like
  • Shipping charges for ship to store when not in stock
#1022177
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This is the second time I bought curtains the first time I ordered like 6 pairs of sheers. the order shorted me 1 single panel. instead, something that I did not want/ could not use was included in the shipment. Since, I must have thrown out the receipt with all the...
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Jcpenney Shipping Service
#1021934
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