Product: Jcpenney Shipping Service Clear all filters (60 of 60 reviews match)
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Today is Jan 3 and I have yet to receive contact althought the recliner was shipped on Dec 15. What a great Christmas present for my 85 year old mother (heavy sarcasm). An effort to cancel the order was made using their automated system however I was informed the...
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2.8
Product
Jcpenney Shipping Service
I didn't like
  • Unable to speak to associate in customer service
#1161620
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My card was charged and after a few days I received an update that the furniture has shipped and I was to receive a call to schedule delivery by Dec 14. A week later I get a message that delivery will be delayed 2 weeks. (By this time the charge had dropped off my...
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1.0
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Jcpenney Shipping Service
#1148259
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I picked out two Christmas presents on the JC Penney website 12/13/2017.There were no shipping options other than "standard shipping" available for the items I picked out. There was no time frame stated on the website during the checkout process for how long "standard...
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Jcpenney Shipping Service
#1148018
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Jcpenney - HORRIBLE EXPERIENCE!!

#1163163
1.2
Details
IT'S BEEN THREE MONTHS JCPENNEY!!! CAN I PLEASE GET MY FURNITURE OR MY MONEY BACK?? I'M DONE WITH YOUR LIES! WORSE BUYING EXPERIENCE OF MY LIFE!! JUST GO OUT OF BUSINESS SO PEOPLE DONT WASTE THEIR TIME AND MONEY WITH SUCH A ROTTEN RETAIL STORE!
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Jcpenney - Bad Business!!!

#1146374
Placed a order for Christmas on11-24-2017 and it keep saying shipped.....or in route and talked to someone other day she said its waiting a the warehouse really!!! Never again will I order from JCPenney
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Jcpenney Shipping Service Review

#909429
Called in to place order. Took about 10 minutes to get someone to help. Ordered notice was charge shipping fee and called back another 10 minutes and no help to late tocancel order??
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Jcpenney Shipping Service Review

#856679
4.4
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I'm very angry as to how long I have waited for my order..it has been 9 days it was supose to be ready today and still isn't. Everythung I purchased was in stock at the store I'm picking it up from. I called and asked why or when they said today and still its not ready. Not happy iv never waited this long for anyrhing
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I order a mattress/ox spring from JCPenny on 11/23 and was told I would hear about it on the 5th for delivery waited, got email with no tracking info what so ever and no call nothing.I contacted them on their fb page(privately), and they told me Sunday this week that I...
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Jcpenney Shipping Service
#1147831
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Jcpenney - Mattress and Box spring set.
I have ordered a mattress & box spring set on 11/24 and the initial mail says that the trucking company will contact me by Dec 5th to schedule a delivery. Since December 5th till today, I'm calling this Customer care everyday to know the status, the answers were,...
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1.0
Product
Jcpenney Shipping Service
#1147563
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Mattress and Box spring set originally Ordered end of September, 2017, with the verbal understanding that delivery would occur in around 2 weeks, and a written Order confirmation estimate stating that you will be called within a week. I had no need for immediate...
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Anonymous
Anonymous

I'm very sorry about or inconvenience but please get in touch now for verifications @1585-2286542....

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Jcpenney Shipping Service
#1146199
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I placed an online order, picked it up at JC Penny (Garden State Plaza, NJ), and realized when I got home that one item was missing (3 items were in the bag - one was missing).I called the 800 number right away, they said they would look into it. I called the 800...
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Anonymous
B123

This is why at my store when I go and get a customer's order for them I request that they open the package and make sure all of their items are there.

Pop49424
Pop49424

So frustrating! I tried to order online this morning and gave up because their website was slow and it wouldn't accept the coupon code. Maybe it's a good thing I gave up beca...

3.4
Product
Jcpenney Shipping Service
I liked
  • Corporate
  • Refund was made for missing item
I didn't like
  • Order fulfillment
#1117294
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) I am of a mind to go with Best Buy and get a refrigerator from them. But if I do, what happens? JC Penny should pick this one up and reimburse me or send out a tech to fix it. I do not want to be saddled with their product. I should not have to wait for 10 more days....
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Anonymous
lindalinchy_3

And then it got worse...but I'm tired right now.

1.9
Product
Jcpenney Shipping Service
I liked
  • Product offered
I didn't like
  • That it does not work and i am getting lousy service
#1117119
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I went onto JCPenney's website and found this really nice dress for my homecoming. I checked the track my order multiple times. It said was backordered and won't come in yet. I called to see when I could get it, and the person on the phone was very nice and told me in...
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3.4
Product
Jcpenney Shipping Service
#1113544
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I placed an order and the website showed an error so I replaced it.I received an email and showed they both indeed went thru. They are duplicates. I called the 800 number and it said I would need to hold 19 minutes and the recording said they could call me back. When I...
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1.0
Product
Jcpenney Shipping Service
I didn't like
  • Duplicate item couldnt be cancalled within mins
#1108719
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