Product: Jcpenney Shipping Service Clear all filters (52 of 52 reviews match)
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I placed an online order, picked it up at JC Penny (Garden State Plaza, NJ), and realized when I got home that one item was missing (3 items were in the bag - one was missing).I called the 800 number right away, they said they would look into it. I called the 800...
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Anonymous
B123

This is why at my store when I go and get a customer's order for them I request that they open the package and make sure all of their items are there.

Pop49424
Pop49424

So frustrating! I tried to order online this morning and gave up because their website was slow and it wouldn't accept the coupon code. Maybe it's a good thing I gave up beca...

3.4
Product
Jcpenney Shipping Service
I liked
  • Refund was made for missing item
  • Corporate
I didn't like
  • Order fulfillment
#1117294
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) I am of a mind to go with Best Buy and get a refrigerator from them. But if I do, what happens? JC Penny should pick this one up and reimburse me or send out a tech to fix it. I do not want to be saddled with their product. I should not have to wait for 10 more days....
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Anonymous
lindalinchy_3

And then it got worse...but I'm tired right now.

1.9
Product
Jcpenney Shipping Service
I liked
  • Product offered
I didn't like
  • That it does not work and i am getting lousy service
#1117119
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I went onto JCPenney's website and found this really nice dress for my homecoming. I checked the track my order multiple times. It said was backordered and won't come in yet. I called to see when I could get it, and the person on the phone was very nice and told me in...
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3.4
Product
Jcpenney Shipping Service
#1113544
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Jcpenney Shipping Service Review

#909429
Called in to place order. Took about 10 minutes to get someone to help. Ordered notice was charge shipping fee and called back another 10 minutes and no help to late tocancel order??
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Jcpenney Shipping Service Review

#856679
4.4
Details
I'm very angry as to how long I have waited for my order..it has been 9 days it was supose to be ready today and still isn't. Everythung I purchased was in stock at the store I'm picking it up from. I called and asked why or when they said today and still its not ready. Not happy iv never waited this long for anyrhing
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I placed an order and the website showed an error so I replaced it.I received an email and showed they both indeed went thru. They are duplicates. I called the 800 number and it said I would need to hold 19 minutes and the recording said they could call me back. When I...
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1.0
Product
Jcpenney Shipping Service
I didn't like
  • Duplicate item couldnt be cancalled within mins
#1108719
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They shipped me 3 pairs of sneakers in a size I do not wear, all the same style (pink & black, really?) instead of my real order.Call them at work on lunch. Let them know they shipped carp instead of my order (it appeared intentionally done as MY picking list was...
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1.0
Product
Jcpenney Shipping Service
#1108081
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I never received my order.When I called to request a refund I was told it would be promptly taken care of. It has now been a month and I still do not have my refund as promised. I have called 5 times to the "corporate " office to request a refund and each time I'm...
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1.0
Product
Jcpenney Shipping Service
I didn't like
  • 0 customer service
#1104675
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Ordered 7 cellular shades from them in April. They were slightly wider than what they had advertised, but it worked ok and once I got them hung, they looked nice. By July, one of them was splitting open at the pleats. I went to my local JC Penney Home store (10 miles...
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1.6
Product
Jcpenney Shipping Service
#1087055
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Went into the JCPenney furniture store in Pleasanton, CA. The sales seemed great and we purchased a mattress set and a couch. The sales person stated a 2 week delivery and provided contact information. 4 weeks later my wife is upset that they haven't delivered, she has...
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Anonymous
Joanne Coffin

I had a similar problem. Tweet them at @asjjcp that gets results FAST.

1.9
Product
Jcpenney Shipping Service
I liked
  • Discounts and products
I didn't like
  • Too many departments to contact to resolve problem
  • Not allowed to talk to manager level
  • Customer service
#1081664
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Placed order for waverly curtains in store.Paid 92.00 & then NOTHING!! No email updates on order. No customer service (called 5 times with average wait time 30 min. Never answered so i hung up.) The automatic responses at customer service said they had no information...
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Anonymous
Anonymous

Tweet them at @adkjcp it gets results fast when everyone can read it on twitter.

2.9
Product
Jcpenney Shipping Service
#1078477
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I have shopped occasionally with JCP since I was a young adult -- so, about 15 years.Recently, I popped into the store for a few items and wound up approved for a JCP Credit Card; the transaction was great, the CS rep was very informative/polite, and everything was on...
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Anonymous
Joanne Coffin

Tweet them at @adkjcp it gets results fast when everyone can read it on twitter.

Product
Jcpenney Shipping Service
#1078225
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