Product: Jcpenney Shipping Service Clear all filters (0 of 73 reviews match)
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After waiting 4-7 business days for my order to arrive at my local JC Penney, I asked that the order be tracked to find out where it is other than in transit to the store. Was told by not one, but three customer service reps that there is no way to track a shipment...
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Jcpenney Shipping Service
#1333250
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20 WAS NOT TAKEN BY JCPENNY BECAUSE THIS PART OF THE TRANSACTION WAS NOT RELEASED BECAUSE THE CORD TO THE ELECTRIC RANGE AND FOR SOME REASON JCPENNY DID NOT TAKE THE TAX ON THE ELECTRIC RANGE: I NEVER RECEIVED THE FRICKEN ELECTRIC STOVE ACCORDING TO THE APPLIANCE...
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Anonymous
Linda

PayPal is ONLY accepted as payment on online orders, not in store. So store associates are NOT trained on how to deal with PayPal payments at all.

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Jcpenney Shipping Service
#1244653
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NSTEAD OF TELLING THE CUSTOMER WERE RIGHT AND YOUR WRONG!!! I DID NOT RECEIVE MY ORDER AND I AM CHARGED FOR IT THEN ANOTHER BILL COMES IN FOR OTHER PARTS AND I DON'T RECEIVE THEM AND I ASK WELL WHAT IS PAYPAL CREDIT GOING TO DO ABOUT THIS NOT A DAMN THING THEY TELL...
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FretfulMole
FretfulMole

NSTEAD OF TELLING THE CUSTOMER WERE RIGHT AND YOUR WRONG!!! I DID NOT RECEIVE MY ORDER AND I AM CHARGED FOR IT THEN ANOTHER BILL COMES IN FOR OTHER PARTS AND I DON'T RECEIVE T...

1.0
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Jcpenney Shipping Service
I liked
  • Fuck jcpenny
  • Fuckers
#1242726
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Purchased range and was told delivery would be 4/10. When no one called to advise me of the delivery time, I was informed by a recording the delivery was changed to 4/25. No one had bothered to call and tell me about the change in delivery date. I was told at Penneys...
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1.0
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Jcpenney Shipping Service
I didn't like
  • Poor service
#1241025
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I made an online order on 02/19/18 for 2 comforter sets, two pillowcase protectors and a sheet set. I chose to ship it to the store because they couldn’t ship it to my house. I was charged $182.60 on my debit card on 2/20/2018. I checked online to see the status of my...
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Anonymous
Keeley

Unfortunately, the credit dept takes forever to fully process refunds. Some take over a month, and of course, they only do them on business days, not weekends.

1.8
Product
Jcpenney Shipping Service
#1225739
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When I got home I checked the website and the item was still available so why was it cancelled? I will give them one more chance and if they screw up again I'm done with JCPenney. They had to close a lot of stores and if they want a larger share of the online market...
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Anonymous
Ryann

As employees, including managers, we don't know why orders are cancelled as there's no way for us to look this info up. The customer service number is where they can give you ...

2.6
Product
Jcpenney Shipping Service
#1223899
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I placed an order mid0Feb for an early March birthday present.When the order hadn't arrived within 2 weeks I went searching for the status and found that it had been cancelled. Inexplicably cancelled. I placed a second order on March 2, got confirmation that the order...
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Anonymous
Lacey

I work for Macy's as well as Jcpenny (I know, I'm brave!) & I can assure you Macy's does the same thing all the time. A lot of our items are placed on backorder & take a while...

2.2
Product
Jcpenney Shipping Service
I liked
  • I have done business with jcpenney for decades
  • Days past when jc penney had a focus on customer service
I didn't like
  • Unreliability of online ordering system
#1210137
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Jcpenney - Zero Apologies

I placed an order Feb 11... still not here. Looked up tracking and my makeup is at a gas station!! So gross! Asked for another to be sent and was told if I buy another they will send another... wait for my YouTube video to drop.
1.0
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Jcpenney Shipping Service
#1197360
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i ordered the same item 2 different times online when they were in stock only to find they never were...i even ordered the item threw the agent with a supervisor with her over the phone to make sure the item was available....status alerts said shipped which was a...
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Jcpenney Shipping Service
#1180893
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Long story short, the website had the same item number on 2 separate items on the site, so they sent the wrong items.When I checked my order and discovered this I immediately called, discussed it and customer service told me to refuse the shipment, which I did, and I...
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1.0
Product
Jcpenney Shipping Service
I didn't like
  • Unprofessional and disjointed problem solutions
#1177474
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