Free catlog | Jcpenney in Wichita, Kansas

No issue just would like a free catlog sent to my house
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Review
#1741587 Review #1741587 is a subjective opinion of poster.
Service
Jcpenney Shipping Service

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Verified Reviewer

Don't do business with JCPenney's

1.0
Details
after ordering something online and not receiving it for a long time I track the order to find out the JCPenney's never even shipped the order to UPS to be delivered Penny's was blaming ups for not being able to deliver it but UPS never received the item to begin with from Jcpennies.the company is considerably gone downhill at over the years and now I will never do business with them again
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Review
#1739665 Review #1739665 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Did not receive item purchased
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Jcpenney s Never Sent Item

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Missing delivery | Jcpenney in Washington, District Of Columbia

1.0
Details
I still have not received my package
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Review
#1734950 Review #1734950 is a subjective opinion of poster.
Service
Jcpenney Shipping Service

Did not get all the items I ordered | Jcpenney

My order was send with only one item
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Review
#1734504 Review #1734504 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Rewards
Cons
  • Unresponsive delivery group
Reason of review
Problem with delivery
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • online ordering

Don't know what to tell future customers! | Jcpenney in Spring Hill, Florida

2.8
Details
Ordered men's briefs. Never received them after 2 1/2 weeks. Wife called; no answer. She went to store to possibly get the order. Nobody could give her any answers about the location of order. All they knew is that it shipped. Penney's then cancelled the order without notifying us. The order was lost. My wife called the Spring Hill, Fl. store only to be told the order had been cancelled. They did not inquire about maybe reordering the order or anything. Very bad customer service. Could have personally went to store and just bought the briefs. Very bad shopping experience!!
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Review
#1728519 Review #1728519 is a subjective opinion of poster.
Service
Jcpenney Shipping Service

Order return | Jcpenney in Saint Louis, Missouri

1.0
Details
I found the item I ordered in the store .... I was charged 3.95 to ship my order to the store ... when wanted to return my order ... I was told I would not be credited the 3.95 ship fee .... I think with all the stores free ship policy , & too your company is the slowest on receiving an item ... I shouldn’t have to Pay the ship fee & should be credited for it ... Not a happy customer
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Review
#1695497 Review #1695497 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Terrific person in shipping! | Jcpenney

4.9
Details
I just wanted to thank Kathleen in shipping. I had a problem with an order and being double billing. She made the process so easy and painless. Thank you Kathleen! Five stars from me!
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Review
#1683098 Review #1683098 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Product
Cons
  • Order was stuck in limbo
Reason of review
Good customer service
Tags
  • Order Delivery

Charged shipping in error | Jcpenney in Citrus Heights, California

Ordered three pair of shoes with charges reduced by offer. The display showed $113.## including tax and shipping. I assumed that when I completed the order that shipping charges would automatically be removed. I want the shipping charges removed, or I will return all items and drop my new account and shop amazon prime. Used this option instead of waiting for C/S rep on phone.
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Review
#1635281 Review #1635281 is a subjective opinion of poster.
Service
Jcpenney Shipping Service

Inquiring about order with shipping fees and delayed delivery dates | Jcpenney in Citrus Heights, California

I ordered over $100 in charges and expected free shipping. Once the discount was applied it was $113 with shipping fees and tax. I will cancel the order if you will not honor free shipping.
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1 comment
Anonymous
#1757382

It's the total BEFORE tax, you can't do $90 with $10 Tax.

Review
#1628863 Review #1628863 is a subjective opinion of poster.
Service
Jcpenney Shipping Service

Jcpenney Reviews

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Jcpenney reviews

Frustrated and Grumpy | Jcpenney

1.6
Details
To return items that you have ordered on line through their web site, you have to pay for the shipping. Of course they say you can return to a JCPenny store for free, but that can take up to 2 HOURS. First if I had a JCPenny store convenient and close I would shop there and save myself all this frustration. Second. why do I want to wait around a store, I will no longer shop at, for 2 HOURS to get a return.
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Review
#1624300 Review #1624300 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Sales staff
Cons
  • Service on returns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$67
Preferred solution
Full refund