Product: Jcpenney Shipping Service Clear all filters (115 of 115 reviews match)
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1.2
Details
I ordered a mattress and box spring it took three weeks almost 4 weeks to get it delivered I called three times with an excuse from employees everytime. The third time I was told that the third party would be calling to set a time for my delivery well I got a recording...
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Review
#1289464 Review #1289464 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Employees
Reason of review
Poor customer service
20 WAS NOT TAKEN BY JCPENNY BECAUSE THIS PART OF THE TRANSACTION WAS NOT RELEASED BECAUSE THE CORD TO THE ELECTRIC RANGE AND FOR SOME REASON JCPENNY DID NOT TAKE THE TAX ON THE ELECTRIC RANGE: I NEVER RECEIVED THE FRICKEN ELECTRIC STOVE ACCORDING TO THE APPLIANCE...
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1 comment
Anonymous
#1472704

PayPal is ONLY accepted as payment on online orders, not in store. So store associates are NOT trained on how to deal with PayPal payments at all.

Review
#1244653 Review #1244653 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
NSTEAD OF TELLING THE CUSTOMER WERE RIGHT AND YOUR WRONG!!! I DID NOT RECEIVE MY ORDER AND I AM CHARGED FOR IT THEN ANOTHER BILL COMES IN FOR OTHER PARTS AND I DON'T RECEIVE THEM AND I ASK WELL WHAT IS PAYPAL CREDIT GOING TO DO ABOUT THIS NOT A DAMN THING THEY TELL...
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1 comment
FretfulMole
#1471024

NSTEAD OF TELLING THE CUSTOMER WERE RIGHT AND YOUR WRONG!!! I DID NOT RECEIVE MY ORDER AND I AM CHARGED FOR IT THEN ANOTHER BILL COMES IN FOR OTHER PARTS AND I DON'T RECEIVE THEM AND I ASK WELL WHAT IS PAYPAL CREDIT GOING TO DO ABOUT THIS NOT A DAMN THING THEY TELL ME TO TAKE IT UP WITH JCPENNY THEY WILL HELP YOU I HAVE GONE BACK AND FOURTH I HAVE COPIED AND PASTED INFORMATION PROVING THAT I ORDERED THE ITEM THEN THEY PUT ITEMS ON HOLD UNTIL THE DAMN THING CAN BE RELEASED, BUT THEN TO FIND OUT THE ELECTRIC CORD WHICH WAS SUPPOSE TO GO WITH THE STOVE THEY TOLD ME THAT IS MY RESPONSIBILITY THAT I HAVE TO PAY MY BILL FOR WHAT I DID NOT RECEIVE THE FRICKEN ITEMS SO I AM SUPPOSE TO EAT IT AND PAY OFF MY PAYPAL CREDIT FOR AN ITEM THAT I DID NOT GET WHY CAN'T PAYPAL AND JCPENNY WORK THIS OUT BETWEEN THEM WHY SHOULD I BE INVOLVED I AM THE ONE WHO PLACED THE ORDER, BUT THE MONEY OF TRANSFERING IS BETWEEN PAYPAL CREDIT AND JCPENNY AND THEN I AM SUPPOSE TO MAKE PAYMENTS FOR ITEMS I DON'T EVEN OWN OR HAVE RECEIVED???

WHAT THE *** IS WRONG WITH YOU PEOPLE GET YOUR ACT TOGETHER ALL I KNOW IS I HAVE ONE *** HEADACHE GOING BACK AND FOURTH WITH PAYPAL AND JCPENNY ABOUT THIS WHOLE GODAM DEAL GET YOUR *** TOGETHER DON'T PUT MY MONEY ON HOLD IF I PURCHASE SOMETHIING SEND THE DAMN MONEY TO THEM; AND THEN IF I DON'T RECEIVE THE ITEM THEN SEND MY MONEY BACK INSTEAD OF PUTTING FRICKEN HOLDS ON MY MONEY AND THIS ONE IS NOT RESPONSIBLE AND THAT ONE IS NOT RESPONSIBLE AND I AM THE CUSTOMER WHO MADE THE ORDER, IS IT MY FAULT FOR THE *** THAT I DIDN'T RECEIVE THE ITEMS??? I DON'T THINK SO, BUT I DON'T FEEL THERE SHOULD BE A HOLD ON MY ACCOUNT SO THEY KNOW THAT I HAVE THE FRICKEN MONEY IN MY ACCOUNT IN WHICH I DO!!! THIS IS PAYPALS FAULT JUST AS MUCH AS IT IS AS JCPENNY!!! DON'T CHARGE MY SON OF A *** ACCOUNT FOR SOMETHING I DID NOT RECEIVE ELECTRIC RANGE OR THE FRICKEN CORD ALL I KNOW IS EVERYONE IS DENYING THAT IT IS THERE FAULT AND IT ALL LANDS ONTO MY SHOULDERS AND FRICKEN PAYPAL BILLS MY ACCOUNT FOR THE ITEMS I DID NOT RECEIVE!!!

IF I RECEIVED THE ITEMS NONE OF THIS *** WOULD BE HAPPENING, BUT OF COURSE NO ONE SEEMS TO KNOW WHAT THE *** IS GOING ON AND THEN PAYPAL CAN'T HIRE PEOPLE FROM THE UNITED STATES YOU HAVE TO HIRE PEOPLE FROM A FRICKEN THIRD WORLD COUNTRY THAT DOESN'T EVEN SPEAK CLEAR ENGLISH OR KNOW WHAT THE *** THEY ARE SUPPOSE TO DO ALL I HAVE GOTTEN OUT OF THIS *** IS A FRICKEN MIGRAINE AND I AM TIRED OF ALL OF THE *** THAT YOU AND JCPENNY PUTS ON MY SHOULDERS!!! IT IS WRONG TO THIS TO THE CUSTOMER WORK THE ISSUES OUT BETWEEN JCPENNY AND PAYPAL AND KEEP ME OUT OF IT AND DON'T CHARGE MY ACCOUNT THAT I HAVE TO PAY FOR SOMETHING THAT I NEVER RECEIVED!!!!!!! DOES THAT MAKE ANY SENSE???? GET YOUR HEADS OUT OF YOUR BUTTS AND FIX THE PROBLEM INSTEAD OF MAKE IT MORE CONFUSING FOR THE BUYER BECAUSE I AM TOATALLY CONFUSED ON WHAT I AM SUPPOSE TO DO IF YOU SAY YOUR GOING TO STAND BEHIND THE BUYER THEN GET THIS TAKEN CARE OF AND FIX MY ACCOUNT!!!!

I AM SO DISAPOINTED ON THE WAY PAYPAL AND JCPENNY DO BUSINESS I NEVER RECEIVED THE ITEMS I WAS TOLD THAT PAYPAL CANCELLED THE ORDERS I WAS TOLD THAT JCPENNY STOPPED THE ORDER AND I AM IN THE MIDDLE SAYING WHAT THE *** IS GOING ON HERE SO FIX MY ACCOUNT AND REMOVE THE CHARGES THAT ARE RELATED TO JCPENNY I AM NOT GETTING STUCK WITH A BILL FOR ITEMS THAT I NEVER RECEIVED!!! I WAS SUPPOSE TO RECEIVE A ELECTRIC RANGE ON THURSDAY OF 4/25/2018 AND WAITED FOR FOUR HOURS FROM 12:00 NOON - 4:00 PM AND WHEN I CALLED JCPENNY I WAS TOLD THAT PAYPAL CANCELLED THE ORDER I HAVE PAYPAL STATING THAT JCPENNY CANCELLE THE ORDER WHAT THE *** IS A PERSON SUPPOSE TO DO WHO IS CAUGHT IN THE MIDDLE AND DEALING WITH IDIOTS ON BOTH SIDES!!!!

Review
#1242726 Review #1242726 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Fuckers
  • Fuck jcpenny
Reason of review
Bad quality
Loss
$650
Preferred solution
Full refund
1.0
Details
Purchased range and was told delivery would be 4/10. When no one called to advise me of the delivery time, I was informed by a recording the delivery was changed to 4/25. No one had bothered to call and tell me about the change in delivery date. I was told at Penneys...
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Review
#1241025 Review #1241025 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Poor service
Reason of review
Problem with delivery
Preferred solution
Full refund
Tags
  • Order Delivery
1.8
Details
I made an online order on 02/19/18 for 2 comforter sets, two pillowcase protectors and a sheet set. I chose to ship it to the store because they couldn’t ship it to my house. I was charged $182.60 on my debit card on 2/20/2018. I checked online to see the status of my...
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1 comment
Anonymous
#1457207

Unfortunately, the credit dept takes forever to fully process refunds. Some take over a month, and of course, they only do them on business days, not weekends.

Review
#1225739 Review #1225739 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
2.6
Details
When I got home I checked the website and the item was still available so why was it cancelled? I will give them one more chance and if they screw up again I'm done with JCPenney. They had to close a lot of stores and if they want a larger share of the online market...
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1 comment
Anonymous
#1457218

As employees, including managers, we don't know why orders are cancelled as there's no way for us to look this info up. The customer service number is where they can give you that info.

And I'm sorry but, whether you're a loyal customer or not....you are considered the same as all other customers. Sad, but true.

Review
#1223899 Review #1223899 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
2.2
Details
I placed an order mid0Feb for an early March birthday present.When the order hadn't arrived within 2 weeks I went searching for the status and found that it had been cancelled. Inexplicably cancelled. I placed a second order on March 2, got confirmation that the order...
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1 comment
Anonymous
#1457268

I work for Macy's as well as Jcpenny (I know, I'm brave!) & I can assure you Macy's does the same thing all the time. A lot of our items are placed on backorder & take a while to ship. The tracking info sent to your e-mail should show you the exact details.

Review
#1210137 Review #1210137 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Days past when jc penney had a focus on customer service
  • I have done business with jcpenney for decades
Cons
  • Unreliability of online ordering system
Reason of review
Problem with delivery
Tags
  • Unreliable Online Ordering System

Jcpenney in San Antonio, Texas - Zero Apologies

1.0
Details
I placed an order Feb 11... still not here. Looked up tracking and my makeup is at a gas station!! So gross! Asked for another to be sent and was told if I buy another they will send another... wait for my YouTube video to drop.
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Review
#1197360 Review #1197360 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
i ordered the same item 2 different times online when they were in stock only to find they never were...i even ordered the item threw the agent with a supervisor with her over the phone to make sure the item was available....status alerts said shipped which was a...
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Review
#1180893 Review #1180893 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
1.0
Details
Long story short, the website had the same item number on 2 separate items on the site, so they sent the wrong items.When I checked my order and discovered this I immediately called, discussed it and customer service told me to refuse the shipment, which I did, and I...
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Review
#1177474 Review #1177474 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Unprofessional and disjointed problem solutions
Reason of review
Not as described/ advertised
Loss
$700
Preferred solution
Full refund