Product: Jcpenney Shipping Service Clear all filters (112 of 112 reviews match)
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1.0
Details
Purchased range and was told delivery would be 4/10. When no one called to advise me of the delivery time, I was informed by a recording the delivery was changed to 4/25. No one had bothered to call and tell me about the change in delivery date. I was told at Penneys...
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Review
#1241025 Review #1241025 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Poor service
Reason of review
Problem with delivery
Preferred solution
Full refund
Tags
  • Order Delivery
1.8
Details
I made an online order on 02/19/18 for 2 comforter sets, two pillowcase protectors and a sheet set. I chose to ship it to the store because they couldn’t ship it to my house. I was charged $182.60 on my debit card on 2/20/2018. I checked online to see the status of my...
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1 comment
Anonymous
#1457207

Unfortunately, the credit dept takes forever to fully process refunds. Some take over a month, and of course, they only do them on business days, not weekends.

Review
#1225739 Review #1225739 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
2.6
Details
When I got home I checked the website and the item was still available so why was it cancelled? I will give them one more chance and if they screw up again I'm done with JCPenney. They had to close a lot of stores and if they want a larger share of the online market...
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1 comment
Anonymous
#1457218

As employees, including managers, we don't know why orders are cancelled as there's no way for us to look this info up. The customer service number is where they can give you that info.

And I'm sorry but, whether you're a loyal customer or not....you are considered the same as all other customers. Sad, but true.

Review
#1223899 Review #1223899 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
2.2
Details
I placed an order mid0Feb for an early March birthday present.When the order hadn't arrived within 2 weeks I went searching for the status and found that it had been cancelled. Inexplicably cancelled. I placed a second order on March 2, got confirmation that the order...
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1 comment
Anonymous
#1457268

I work for Macy's as well as Jcpenny (I know, I'm brave!) & I can assure you Macy's does the same thing all the time. A lot of our items are placed on backorder & take a while to ship. The tracking info sent to your e-mail should show you the exact details.

Review
#1210137 Review #1210137 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Days past when jc penney had a focus on customer service
  • I have done business with jcpenney for decades
Cons
  • Unreliability of online ordering system
Reason of review
Problem with delivery
Tags
  • Unreliable Online Ordering System

Jcpenney in San Antonio, Texas - Zero Apologies

1.0
Details
I placed an order Feb 11... still not here. Looked up tracking and my makeup is at a gas station!! So gross! Asked for another to be sent and was told if I buy another they will send another... wait for my YouTube video to drop.
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Review
#1197360 Review #1197360 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
i ordered the same item 2 different times online when they were in stock only to find they never were...i even ordered the item threw the agent with a supervisor with her over the phone to make sure the item was available....status alerts said shipped which was a...
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Review
#1180893 Review #1180893 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
1.0
Details
Long story short, the website had the same item number on 2 separate items on the site, so they sent the wrong items.When I checked my order and discovered this I immediately called, discussed it and customer service told me to refuse the shipment, which I did, and I...
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Review
#1177474 Review #1177474 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Unprofessional and disjointed problem solutions
Reason of review
Not as described/ advertised
Loss
$700
Preferred solution
Full refund
1.2
Details
IT'S BEEN THREE MONTHS JCPENNEY!!! CAN I PLEASE GET MY FURNITURE OR MY MONEY BACK?? I'M DONE WITH YOUR LIES! WORSE BUYING EXPERIENCE OF MY LIFE!! JUST GO OUT OF BUSINESS SO PEOPLE DONT WASTE THEIR TIME AND MONEY WITH SUCH A ROTTEN RETAIL STORE!.
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1 comment
Anonymous
#1427650

We have been going through the same situation. It's been more than 6 months that we have not received our complete order.

We called them dozens of times but nothing has been resolved we are in extreme pain due to this issue.

What else can we do? We have learned our lesson and will never ORDER again from JCPenny.

Review
#1163163 Review #1163163 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
2.8
Details
Today is Jan 3 and I have yet to receive contact althought the recliner was shipped on Dec 15. What a great Christmas present for my 85 year old mother (heavy sarcasm). An effort to cancel the order was made using their automated system however I was informed the...
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Review
#1161620 Review #1161620 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Unable to speak to associate in customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$269
Preferred solution
Let the company propose a solution

Jcpenney - Bad Customer Service

2.0
Details
I placed an order on Thanksgiving Day 2017 and received a shipping confirmation for all my items, but I never received one of the items. I called customer service as there is NO OTHER way to contact JCPenney which is horrible! There needs to be an email and chat instead of just calling especially during the holiday season. I called 3 times and total of all 3 times I was on hold over 3 hours just waiting to speak to someone. It was a little over an hour the first time and I had to hang up. Almost 2 hours the 2nd time and I finally spoke to someone, then 45 minutes the 3rd time. The 2nd time, I was advised the item was out of stock when I ordered it although it did not say that on the site. He advised there was a tracking number, different then the others I had received, and it would be delivered December 11. Of course, it never came so I had to call again and ask for a refund. I should have been updated immediately that the item was out of stock. I should have never had to waste my time calling and spending so much time on hold to be told 2 different things. I found an email address I sent an email to, and NEVER got a response. I am so disappointed with JCPenney's customer service. I'm unsure if I ever even got a refund for an item I've never received but have been charged for.
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Review
#1159077 Review #1159077 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund