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This is the original poster here. I got an email asking me to update my post.

After numerous attempts contacting jcp for them to resolve this issue and getting the run around for 5 business days after the money left my account I contacted my credit card company and they removed the charges. I started covering my butt when calling jcp and getting the run around by recording the conversations.

I let them know at the beginning of the conversation they were being recorded just so I had proof they were telling me that the order was in fact cancelled and they had the new microwave in their pocession. I have sence been switching out other appliances in my kitchen but have taken my business else where.

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