Product: Jcpenney Manager Clear all filters (78 of 78 reviews match)
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Jcpenney - *** about a rebate scam

1.6
Details
I would advise people not to ever but appliances at Jc penny qitha rebate they sell it to you that all the appliances qualify. They do not!!!!! We purchased 4 appliances not even needing the over the range microwave but the saleswoman insisted we had th get it so we get the 200 dollar rebate. We were told today we only are going to receive 50 dollars . We purchased the 4 appliances in November.
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Review
#1486859 Review #1486859 is a subjective opinion of poster.
Service
Jcpenney Manager
Reason of review
Pricing issue

Jcpenney in Belleville, Illinois - Order keeps getting canceled by manufacturer

2.4
Details
I have ordered the same pants suit 4x and each time it shows available on their website - a couple days later I get a text telling me the manufacturer canceled the order. Then the manufacturer and jcp need to communicate and take it off your website as an available item and quit letting it be ordered!!!!!!!
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Review
#1427751 Review #1427751 is a subjective opinion of poster.
Service
Jcpenney Manager
Reason of review
Order processing issue
2.2
Details
District Manager did reach out and offered me a gift certificate for the amount I told him I had returned but had not been credited for -- I refused, as I know I won't shop Penney's in Wilmington ever again, due to their inability to accurately manage store returns....
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1 comment
Anonymous
#1550624

#1342467 -- no response from JCP store manager, District manager or corporate team member that I spoke with

Review
#1342467 Review #1342467 is a subjective opinion of poster.
Service
Jcpenney Manager
Pros
  • Variety of clothing choices
Cons
  • Incompetence of management
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
Tags
  • In-Store Clothing Returns
3.4
Details
I had a,very bad experience at jc penney store in kerrville texas. I AM A EX EMPLOYEE and i feel lije i was not being treating asca customer. I TOOK MY daughter into the jc penney salon for practice on her hairfor her wedding. THE STORE MANAGER came into the salon to...
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Review
#1346317 Review #1346317 is a subjective opinion of poster.
Service
Jcpenney Manager
Reason of review
Poor customer service
1.0
Details
I went in to get some pajamas and all I heard was this woman ( overweight blonde, with glasses and a thick accent talking about her employees. Im disgusted. What a gossip. One of the young cashiers needed help ringing and kept valling for "Suzebell" to help. Finally (...
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Review
#1402611 Review #1402611 is a subjective opinion of poster.
Service
Jcpenney Manager
Reason of review
Poor customer service
1.0
Details

Update by user Jul 09, 2018

Please note. “Vanessa” Defamatory allegation. Read my comments everything is paid for.

Update by user Jul 06, 2018

I would like to add that upon my first altercation with this store manager I came back to the store 4 days later and attempted to have a reasonable 45 min conversation to try and see...

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5 comments
Anonymous
#1757392

One word: Entitled. It's funny that they know you. It means you either return too much stuff or cause too much of a hassle.Type your message here

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Review
#1297180 Review #1297180 is a subjective opinion of poster.
Service
Jcpenney Manager
Reason of review
Poor customer service
1.1
Details
I purchased this necklace on your website I put it in my cart bought it next day or two I got email saying it was canceled I was very upset if it wasn’t available would it say OUT of stock? So I called customer service told them I talked to three different managers...
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Review
#1417816 Review #1417816 is a subjective opinion of poster.
Service
Jcpenney Manager
Reason of review
Order processing issue
2.1
Details
Today, my daughter, son and I went to JCPenny (Santa Ana, CA) looking for a prom dress. We were so excited to find a RIGHT dress. So, my daughter went into the Women's fitting room. Soon after she went in, I saw a boy (approx. 11 yrs old). also walking into the women's...
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1 comment
Anonymous
#1482347

At my store, we could get fired for telling a Man he cannot go into the Women's fitting room, and vice versa. About a month ago, there was a couple (man & woman) who were going into the Men's fitting room together for over an hour.

When I called my manager to let her know what was going on, she got really upset with me & said as employees, we are forbidden to say anything when we see things like this because of the transgender people that might come in to shop. She even accused me of discriminating because I told her this isn't right. I had to check the sane fitting room later that night, and sure enough that couple had had intercourse in there & had left their used underwear on the floor.

This was disgusting, but stores allow that stuff now for fear of getting sued by people. I wouldn't allow my kids to ever enter a fitting room after all the stuff I've seen & have found in there!

Review
#1248948 Review #1248948 is a subjective opinion of poster.
Service
Jcpenney Manager
Cons
  • Peeping toms
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Where does Penney's get these yahoos? Reached out to corporate Penney's to complain of mishandling of my issue and was told corporate would look into it -- nothing happens. Penney's in NoVA was great. If you want good service don't go to the one in Wilmington, NC. Yet when I moved here and bought some household goods, inc...
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Review
#1344140 Review #1344140 is a subjective opinion of poster.
Service
Jcpenney Manager
Pros
  • Help from people on the phone
Cons
  • Wilmington store incompetence and manager incomptence
Reason of review
Return, Exchange or Cancellation Policy

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

Jcpenney Reviews

  1. 203 reviews
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  5. 25 reviews
Jcpenney reviews
I bought clothes both from the local JC Penney store and online -- their accounting leaves much to be desired -- I paid over $200, returned all but 5 pieces of merchandise and they have incorrectly figured out my merchandise credit -- have been trying to deal with this...
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Review
#1317457 Review #1317457 is a subjective opinion of poster.
Service
Jcpenney Manager
Reason of review
Problems with payment