Product: Jcpenney Gift Card Clear all filters (19 of 19 reviews match)
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I was so upset and asked her why if i paid with a gift card plus it was an even exchange. She gave me this look like i was stupid and i just walked away. I will never purchased from JCpenney again. I need my money and i have to wait for it. That's so damn ridiculous....
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2 comments
Anonymous
#1498598

The way Jcpenney's system is set up, you have to do a full return and then repurchase the item you are getting for the same price originally paid if you ordered the item onlin...

Review
#1264207 Review #1264207 is a subjective opinion of poster.
Product
Jcpenney Gift Card
Reason of review
Poor customer service
1.0
Details
WORST CUSTOMER SERVICE EVER...I WAS SCREWED OUT OF A GIFT CARD THAT WAS GIVEN TO ME AS A GIFT FOR CHRISTMAS. I PURCHASED A PAIR OF PANTS AND THEY TOOK THE FULL AMOUNT OUT OF MY BANKING ACCOUNT AND CREDITED THE FULL AMOUNT WITHOUT USING THE 25$ GIFT CARD. SO NOW THAT I...
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2 comments
Anonymous
#1292673

Sounds like the associate didn't know what they were doing. Took it off the price of your item. Did you have your gift receipt or original receipt from when you got the gift c...

Review
#999931 Review #999931 is a subjective opinion of poster.
Product
Jcpenney Gift Card
Reason of review
money fraud!
Loss
$70
Preferred solution
Full refund
I Ordered a jcpenney gift card. What I received was a Sephora inside jcpenny gift card. Nowhere on the site did it say a card order may be switched. The graphic on the site shows a a jcpenny gist card. Terms of Service do not disclose that cards may be switched. ...
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Review
#891604 Review #891604 is a subjective opinion of poster.
Product
Jcpenney Gift Card
Reason of review
Not as described/ advertised

Jcpenney - Gift Card Review from Mooresville, North Carolina

2.0
Details
I bought 4 sets of towels on the jcp website and had them shipped to my daughter in another state. Simple enough. My daughter takes the towels to a jcp in her town to exchange for a different color. They said they couldnt do that. They had to give me my money back on my card and they told my daughter she could get the money or gift from me again or even better go ahead buy something you like here and work it out with your mother . Now remember... All she wanted to do was exchange ... Not get cash back. I am going to send her the money to go spend somewhere else . Thanks JCP. I think ypu could have provided better options than that
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Review
#772987 Review #772987 is a subjective opinion of poster.
Product
Jcpenney Gift Card
Reason of review
Poor customer service
My in-law purchased this gift card at the actual JC Penney store in our local mall. I asked my in-law if she was advised by the employees at the Sephora store if the gift card could only be used to purchase merchandise at the Sephora store INSIDE JC Penney. She said...
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1 comment
Anonymous
#1084013

Your in-law bought you a JCP gift card that advertises something they have in store and online. You can use it in store and online at JCP/Sephora. There is never that much ro...

Review
#758401 Review #758401 is a subjective opinion of poster.
Product
Jcpenney Gift Card
Reason of review
Not as described/ advertised
Loss
$75
Preferred solution
Let the company propose a solution
Sephora at JC Penney engages in deceptive business practices. My in-law knows I love Sephora.com and wanted to get me a g.c. She is not computer savvy so she went to Penneys where they have a Sephora dept. The card came in a Sephora Store bag which was imprinted with...
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9 comments
Anonymous
#1603289

same experience. purchased a Sephora gift card at a Sephora location within a JC Penny. Had no idea the recipient could not use it online. Very frustrating!

Review
#758268 Review #758268 is a subjective opinion of poster.
Product
Jcpenney Gift Card
Cons
  • Sephora inside jc penney
  • Mislead about gift card
Reason of review
Not as described/ advertised
Loss
$75
Preferred solution
Let the company propose a solution
1.0
Details
This was about a couple of shirts I received as a gift that I had the receipt for that the returns at the Midwest City Oklahoma JCPenny lady would not return . It was still in date she told me I had only one receipt that I needed the two of them . I told her both of...
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Review
#672505 Review #672505 is a subjective opinion of poster.
Product
Jcpenney Gift Card
Cons
  • Incorrect information
  • False promises
  • Wasted time
Reason of review
Poor customer service
Loss
$75
Preferred solution
Full refund
Registered with JCP early 2014 sand my bridal shower was in April of 2014! From the second that we tried to create the registry until way after the wedding this company has completely caused us so much stress! Any staff that was working in registry was NOT even trained...
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Review
#519447 Review #519447 is a subjective opinion of poster.
Product
Jcpenney Gift Card
Loss
$2000

Jcpenney - ONLINE BUYERS BEWARE!!!!!!!!

Yesterday I ordered a few items online. This is the first time I have shopped at JC Penny in years. I received three immediate emails from them. They were all in succession (1) thanks for my order, (2) thanks for confirming your jcp.com registration and (3) JC Penny Customer Benefits, Re: Complete the JCPenny survey and claim your giftcard. After completing not one but multiple surveys and giving some personal info, and still no gift card... I ended the survey and contacted JC Penny. They seemed ambivalent and simply told me to contact my bank and telling me that there are many persons using the JC Penny name. What is upsetting to me is that they never volunteered to contact their fraud office or IT security until I almost demanded that they do something. Needless to say --- I will never order anything online from JC Penny
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Review
#506689 Review #506689 is a subjective opinion of poster.
Product
Jcpenney Gift Card

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts
Please bring the Ambrielle bras and panties back. I really liked the way they fit and they were reasonably priced.Also would like to see Le Suit Collection come back.Need to improve shoe department. Everyone cannot wear 4 and 5 inch heel.you need to bring the fragrance...
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2 comments
Celeste65
#800341

Ambrielle bras & panties were brought back to our store over a month ago They are also available online.

Review
#480876 Review #480876 is a subjective opinion of poster.
Product
Jcpenney Gift Card