Product: Jcpenney Deal Clear all filters (18 of 18 reviews match)
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Jcpenney - I need customer service sale will be over shorthly and have tried hours to find a way to make contact

when place order will not give me prices that is should tshirts should be $2.99 and ballet slippers $8.00 but comes up at regular price. Even if it won't give me tnhese amount it says orders over $100 for 60% off and free ship but none of that happens I wanted at these prices. I am a cancer survivor and could use them at the lower price but I cannot get it to work and accept it
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Review
#1521412 Review #1521412 is a subjective opinion of poster.
Service
Jcpenney Deal
Reason of review
Pricing issue
Loss
$125
Preferred solution
Price reduction
On Saturday August 11, 2017, J C Penny (Treasure Coast / Florida) offered ten dollars discount on items over 25.00 in the store.(which had to be scanned from your phone after 1:00 pm) I intended to purchase sneakers for my children. When I got to the cashier she...
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1 comment
Anonymous
#1372589

If you read the fine print on almost EVERY coupon there are always exclusions. They don’t cover most name brands and almost always exclude athletic shoes. I worked there for s...

Review
#1086607 Review #1086607 is a subjective opinion of poster.
Service
Jcpenney Deal
Reason of review
Not as described/ advertised

Jcpenney - Store 2472 horrible customer service

I was in the Jasper, IN store. it is a very small store with only 3 check outs including jewelry. The front counter had 9 people waiting to be checked out. No one was in jewelry and the checkout in men's department had a "this checkout is closed" sign. There were 2 associates in mens talking so I asked if one of them could check me out. That is when the eye rolls started. The girl who started to check me out was nice but had no idea how to override the register when the price on signs was different so the other associate Cory came over and proceeded to talk so condescending to me I said "seriously?" and looked at his name tag. He was the rudest, most awful person I have had to deal with in that store. NEVER AGAIN!!!!!!! I will take my business elsewhere.
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Review
#768121 Review #768121 is a subjective opinion of poster.
Service
Jcpenney Deal
Reason of review
Poor customer service

Jcpenney - Custom Made Draperies and Curtains

I ordered Custom Made Curtains and Drapes for living and bedroom back in Oct. I was advised at that time that they were not going to be had by Thanksgiving, the delivery date would be by Dec.21st Having not received any word since, I called the sales rep a week ago and was told no word yet on the installation. I assumed this meant that the due date was still in place. Yesterday I tried reaching my salesperson as I was assured that I could call at anytime, her answering machine is full so I cannot leave a message.Spoke with another agent, "no sign of delivery, half of order completed, material damaged,had to be sent back." This was not an inexpensive deal. I have gone through a great deal of appt. changing during a very busy week to accommadate the supposed delivery date. I am one very unhappy customer that will think twice about Penny's and their customer service.
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Review
#754676 Review #754676 is a subjective opinion of poster.
Service
Jcpenney Deal
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Jcpenney - Deal Review from Mountain View, California

1.0
Details
Was sent ugly grey sweatpants I would die before wearing EVER instead of the cute lacey panties I ordered- apparently I am supposed to pay to ship these back- WHAT?! Cannot find a single email address for them- only the usual phone loops where you deal with automated nonsense, rude people, & ZERO paper trail, so they can conveniently "forget" your issue. I ordered online SPECIFICALLY because I am too busy to run errands during office hours.
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Review
#683246 Review #683246 is a subjective opinion of poster.
Service
Jcpenney Deal
Reason of review
Not as described/ advertised

Jcpenney Deal Review

I have been promised a $20.00 rebate from JC Penney for a coffee maker I purchased in November, yes November. When I check the status, the message continually says either they haven't received the request or it's been mailed. This company is a joke. I would think companies such as Penney's wouldn't deal with bad representation such as this.
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Review
#635649 Review #635649 is a subjective opinion of poster.
Service
Jcpenney Deal
Reason of review
Problem with delivery
Resolved
1.0
Details
I ordered a mattress from JCPenney.com in late March. After placing my order I received an email for my order number and a notice saying I would be contacted by April 9th to schedule a delivery time. After sleeping on the floor since Christmas, I was very anxiously...
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Review
#634450 Review #634450 is a subjective opinion of poster.
Service
Jcpenney Deal
Cons
  • False promises
  • Rude employees
  • Wasted time
Reason of review
Poor customer service
Loss
$214
Preferred solution
Full refund
4.4
Details
Me and my sister were Christmas shopping, I was trying to buy 6 necklaces of the same exact necklace. The deal was very good, one for $48 or 2 or more for about $23 each. So I had my little mature sisters (13 years old) to help me. Where the necklaces were placed it...
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Review
#559939 Review #559939 is a subjective opinion of poster.
Service
Jcpenney Deal
Cons
  • Rude employees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Jcpenney - Deal Review
Jcpenney - Deal Review
Jcpenney - Deal Review
Jcpenney - Deal Review
I purchased (2) Mens neckchains 1- 10k Gold and 1- Silver (2) Mens bracelets 1- 10k and 1- Silver all of which I found out to be not what I paid for, I went to have a watch battery replaced at my local jeweler and was offered a free jewelry cleaning so I took them up...
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8 comments
Anonymous
#1632741

I just recently purchased a few necklaces from penny I will also be checking out the authenticity thank you for sharing

Review
#535839 Review #535839 is a subjective opinion of poster.
Service
Jcpenney Deal

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts
On 5/17/2013 I purchased eight Women's tops from the Orland Park store. Five shirts were on "clearance" racks, and I thought I was getting a good deal. I came home and decided to carefully peel back the sticker that was placed over the original price tag. To my...
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21 comments
Anonymous
#716588

I noticed the same thing. I bought a jacket for $44 got it home, peeled the sticker, but they marked it out with a black sharpie so I took a little alcohol and a cotton swap, ...

Review
#409720 Review #409720 is a subjective opinion of poster.
Service
Jcpenney Deal
Tags
  • Deceptive pricing practices