Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I bought a bracelet on 3/20/2017.Also bought the contract 2 yr.

warranty total cost 465.00 plus 40.00 contract. Brought it home and realized it wasnt what I thought it was. I havent worn it once. I took off the tags though and kept them with the item.

Messengered JCP to find out if I could return at any JCP store and was told yes. Well being disabled I drove the 45 min. hike to Plymouth In. as it is closer than the one I bought it at.

I had my receipt all tags. Paid with credit cards and debit card. Upon arrival I was told that they cannot return my merchandice. I feel they owe me for pain and suffering, gas, and my full return.

This store in Plymouth really sucks!!!!! They are rude, nasty and disrespectful! Ive spent thousands and thousands in JCP in their jewelry dept. never once made a return.

If matter isnt rectified.I will NEVER return to another JCP store for as long as I live.

Review about: Jcpenney Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Had an Experience with Jcpenney?

Write a review


Terms of Service
Post Comment

prob leaving info out...

what does you being disabled have to do w/anything??

to Anonymous #1335671

What it has to do with is i have a very difficult time getting around and when i asked prior to going i was told i could return it to any store. I went through unnecessary pain due to this.


Pain, suffering AND gas money? Get a grip ! No one cares about your disability when it comes to a purchase you decided you didn't like and the drive you made to the store.

You May Also Like

Jcpenney - Receive the wrong size for both orders Jcpenney " I have ordered the Home Expressions 2-Pack Grommet-Top Curtain Panel, Item #731-1569D - product: Norris 2pk 118x84. color: Linen 1st order on 10/02/2016 with order number: 2016-2765-8032-6258, received..." Read more Jcpenney - Pants Review from Mentor, Ohio Jcpenney "Hello! My linen pants lasted one month.Today the St John's Bay pair of pants broke in at least 4 spots between legs.$20 for this poor quality made on Bangladesh is..." Read more Jcpenney - Sectional Sofa Review from Greenwich, Connecticut Jcpenney "Do not order a sectional at jcpenneys. They got mine wrong 3 times!!!! They do not follow your original order once placed, so they keep making same mistakes. If they..." Read more JCPenney took two rings in for sizing, destroyed rings Jcpenney "I left my wedding ring and my spouse's engagement ring for sizing, each going up a half size. We received our rings back in horrible condition. My ring was not..." Read more Cost Cutters - Wrong Haircut & Wrong Hair Color in Verona, WI Cost Cutters "I came in with a picture on how I wanted my hair to be. I showed the hair stylist who would be working on my hair, Her name is Jessie..." Read more The Childrens Place - Racial profiling The Childrens Place "Today I was giving the most horrible customer service experience. Early today I called to put 2 items on hold prior to my visit to pick up later. During my..." Read more Ryan Homes - Poor workmanship Ryan Homes "Reason 1000 why you should never buy a home built by Dan Ryan. Had a pipe burst in the kitchen and when the corner cabinet was removed this what we..." Read more Coaster Furniture - Damage Head board Coaster Furniture "I purchase the Felicity Collection item # 300345Q Queen bed from American Furniture Outlet on 1233 Sand Lake Road Orlando fl 32809 I received my furniture September 15th 2017 I..." Read more