Product: Jcpenney Customer Care Clear all filters (0 of 134 reviews match)
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On November 21st, my wife & purchased a piece of jewelry for each other at the Elyria Midway mall. It was for the Black Friday pre sale. My wife ordered me ear rings & I purchased a ring she had been admiring. Not too expensive but something we had been wanting. We...
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3.0
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Jcpenney Customer Care
I didn't like
  • Lack of customer service taking charge of problem
  • Terrible customer service to try to get a simple answer
  • Incompetence of sales representatives
#1423261
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I just read what "Pissed Consumer" had to say about Stylus Jeans. I could just say "ditto" to what she had to say. I have always had a hard time finding jeans that fit me well and I was trying to order a couple of new pairs of Stylus Jeans today. I am so disappointed...
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Jcpenney Customer Care
#1422073
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I am so very disgusted by the ad that ran on television, at Thanksgiving time, showing a lady, as her family is giving thanks before their meal, saying she is thankful for JCP opening at 2:00 on Thanksgiving Day, throws down her napkin and leaves the table and her...
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Anonymous
hprkathy

Great. Stay home. Allow others to make different choices. The hundred of thousands that shop on Thanksgiving at JCPenney and other locations obviously have.

Product
Jcpenney Customer Care
#1407646
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I placed an order (Ring) November 10th 2018 in which they shipped and I received an email saying my order was delivered via UPS on November 19th 2018 but, when I get home there is nothing there! I immediately called UPS which advised me they left it at the front door....
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Jcpenney Customer Care
#1404468
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So, update. #JCPenney @Jcpenney. Same exact rigamarole as last time. Automated and verbal confirmation last night for today’s delivery. Text this a.m. that they are coming. Then a 10 a.m. call that they could not fit our order on their truck. “We’ll see you Monday”....
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1.7
Product
Jcpenney Customer Care
#1401089
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I ordered matching pajamas for my two sons to be picked up at a store about 30 mins from where I live. My 4 year old's came no problem. I ordered my 16 mo old son's pajamas on Oct. 3rd and by today (the 27th) had not received a notice that they had arrived at the...
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2.3
Product
Jcpenney Customer Care
#1389906
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I shop in the Pennys store at Bellis Fair mall often. I have asked the Asia women who works in the Jewelry Dept several times to check me out and she refuses. She always says she is busy scanning jewelry in. She has no customers and there has even been another employee...
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Jcpenney Customer Care
#1386989
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This has been by far the worst customer experience I have ever had. From getting told someone would call me back in a couple days about my order, to being told they did not know where my furniture was, then it being damanges because they work with a terrible delivery...
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1.4
Product
Jcpenney Customer Care
#1372084
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order number - 2018250621363958. i was supposed to get the refund of $14.35. i only got $10. The confirmation number is t63033322. the above confirmation number states that i will get full refund. i tried to contact customer service many times. no one responding...
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Jcpenney Customer Care
#1362284
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My experience is somewhat different. I was actually pleased with the product, but thoroughly displeased with the drapery consultant Durelle G. Brown. After the draperies were installed, the installer and I noticed a rip in the fabric. He apologized and stated he will...
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Jcpenney Customer Care
#1346631
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