Product: Jcpenney Customer Care Clear all filters (78 of 78 reviews match)
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We have had multiple service related issues with various JCP locations over the last 2 months, and another yesterday.Their stores are disgusting, employees on their cell phones unwilling to help, multiple cash register stations closed at peak times, stores looking like...
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1.3
Product
Jcpenney Customer Care
I liked
  • Leaving the pig sty store
#1130487
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I was about to complete an online purchase of dress shirts.JC Penny had a by one get another for a penny promotion. The website wouldn't apply the promotion I thought I was entitled to. I began an online chat with an agent who identifed as "Florence." It turned out the...
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2.9
Product
Jcpenney Customer Care
I liked
  • Product offered
I didn't like
  • Way i was treated
#1130288
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I ordered two shirts from Penneys.I wanted them from inventory in the store so I could pick them up. The order system had a glitch and I was asked to call customer service, a misnomer if there ever was one. The guy that "helped" me, ordered the shirts to be sent to...
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Jcpenney Customer Care
#1124702
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Jcpenney - Bad customer service

#1076107
3.7
Details
Had a defective coffeepot under warrantee took it back to exchange it was told it had been to long even though it was under warrantee had a problem with the same rep at Christmas time told me I could not return it was company policy two hours later sent my girlfriend in same coffee pot she gave her a new one great practice jc Penney what a great example of your good customer service
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Discounts and Special Offers
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Value for money

Jcpenney - Customer service online order

#1066132
2.5
Details
I was checking on an on line order waited 34 minutes to get a person to talk to. I've called the last few days and always gave up after 20 minutes don't think I will order from them again.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Jcpenney - Good service

#1063357
Had the nicest experience with an associate at the Eastern hills store in Buffalo-her name is Lynn and she works in draperies - went out of her way to find what I needed and ordered for me on line- thought you should know
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Jcpenney Customer Care Review

#986873
2.8
Details
We went to Jc penny fields ertel road shop. Had bad experience from the employee Lisa. Is she the owner of Jc penny? She was indirectly saying us to get out from Jc penny. We cancelled Jc penny card because of Lisa behavior
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I wanted to buy Liz Claiborne pj's which were listed online as 27 using GOSHOP63.When I tried to checkout, it said Liz Claiborne was not honored with this coupon. I talked to 3 different customer reps, spending more than 1 hour of my time. Each rep said the price...
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1.0
Product
Jcpenney Customer Care
I didn't like
  • Bad costumer service over the phone
#1110442
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I have been a customer of JC Penny’s since my college years in 1985.On October 1, 2017, I experienced unprofessional possible racism service from one of your employees as I requested service advice for French door curtains. I was in line waiting patiently as the...
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1.5
Product
Jcpenney Customer Care
I didn't like
  • Customer service sucks
#1109118
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I live in a town with a small JCPenny store.My daughter and I like to shop at the Mall of Ga, where the selection is better. Today ( 9-23-2017 ) we made the trip there to shop. It is about a 60 mile trip and we were looking forward to doing a lot of shopping. They did...
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Jcpenney Customer Care
#1105113
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I was at the store located in Ridgemar Mall, in Fort Worth Texas, today at 5:00pm had gathered a few items to purchase was ready to check out, the girls that were suppose to have been at the register were off in the mens department talking while I'm standing there,...
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Jcpenney Customer Care
#1104156
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I visited the JC Penney store on Columbia Drive in Kennewick, Wa (around 10:30am) and was so disappointed.Women's clothes on hangers looked as though they were shoved onto the racks. There was no organization. Clothes on display tables looked like a pile of laundry. It...
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Jcpenney Customer Care
#1104003
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Penny's was doing a buy one pair of jeans for regular price and the other for a penny.I've shopped penny's for a long time and have never been disrespected like I was by Troy in the Topeka KS store. I've been in customer service for over 27 years and would never treat...
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Product
Jcpenney Customer Care
#1096453
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I ordered almost $100 of hair care products was promised in 7 to 10 days 2 weeks later no products getting total run around from everyone, the store itself and also the 1-800 in fact I was purposely hung up on (yeah they monitor their calls ) so I call again and the...
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1.0
Product
Jcpenney Customer Care
I didn't like
  • Worst customer service
  • 0 customer service
#1094974
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