Product: Jcpenney Customer Care Clear all filters (0 of 113 reviews match)
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My experience is somewhat different. I was actually pleased with the product, but thoroughly displeased with the drapery consultant Durelle G. Brown. After the draperies were installed, the installer and I noticed a rip in the fabric. He apologized and stated he will...
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Jcpenney Customer Care
#1346631
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Jcpenney - Horrible experience with In-Home Services window treatments
I ordered window treatments from JCPenny In-Home Services on 2/17/18. I then paid JCPenny $15,064.58 for these window treatments. As of 8/29/18 this project is still not complete. JCPenny re-measured my windows on 6/1/18 and supposedly re-ordered the materials. Called...
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1.0
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Jcpenney Customer Care
I didn't like
  • Employees
  • Poor service
#1341957
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Jcpenney - Terrible service

Bought a few things from the San Diego store. Terrible customer service. Went into parking lot and called customer service and got a similar non caring attitude. No wonder they are failing.
1.4
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
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Jcpenney Customer Care
#1341230
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I cancelled an order for an appliance once the delivery company called and gave me all the measurements and we discovered it wouldn’t fit. Keep in mind I have not even seen the appliance yet . He suggested I call JC Penny to let them know to cancel the order while I...
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Anonymous
Anonymous

You should measure available space and the unit you wish to purchase prior to inking the deal. You did no preparatory work and you're blaming it on someone else. Typical. And ...

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Jcpenney Customer Care
#1337761
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I placed an order online for Bras on May 26, 2018. I wanted the items sent to the store to avoid shipping charges. The site was confusing and I wasnt' able to request store delivery. I called the catalog order number. The guy that answered wasn't able to cancel the...
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Anonymous
CATHERINE VERNOL 401-397-3570

I PURCHASED THE TRIAL SAMPLES OF JEUNE FLEUR EYE AND SKIN. I E-MAILED IMMEDIATELY TELLING YOU NOT TO ENTER ME IN THE AUTO DELIVERY PLAN, BUT YOU DID. I HAVE TWO CHARGES ON MY ...

3.5
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Jcpenney Customer Care
I liked
  • Product
I didn't like
  • Very poor customer service
#1271610
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Bought a bracelet for Mother’s Day and the Latch was way too hard to get undone. So I went back to the store and they were out they made a call to a different store and they had another one I could replace it with what they sent me to the wrong place I had to call them...
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Anonymous
Loyalpony17

Why on earth would you buy fine jewelry from JCP? They have the worst jewelry in the industry the care plans they sale are a joke next time you want good jewelry go to Costco ...

Anonymous
Taylor

Why would they do something for you in this situation??? Department stores don't pay gas money or mileage for customers because they sent you to the wrong store. Also, the rep...

2.1
Product
Jcpenney Customer Care
#1255660
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I WENT INTO JCPENNEY ON THE SATURDAY BEFORE MOTHER'S DAY IN GREECE, NEW YORK AND THE LINES WERE OUT THE DOOR AND ONLY 1 CUSTOMER SERVICE AREA OPEN NEAR THE SHOES AND PURSES. NO OPEN REGISTERS IN THE JUNIORS OR THE CHILDREN'S AREA. WHEN ASKING THE CASHIER WHY THERE WAS...
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Anonymous
Di

Stores also have to follow a payroll budget which is set by corporate. A lot of it has to do with that. I am a HR Supervisor at a Jcpenney store. We have no control over what ...

Anonymous
Rachel

You went a day before a big holiday & expected to not wait in line??? Are you insane?? And why would the cashier even know why they were understaffed?? I'm sure a lot of emplo...

1.0
Product
Jcpenney Customer Care
I didn't like
  • Long lines
#1255188
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I am one of your customers, I come in if not every day, every other day. You have a member of your staff that must be recognize bc, I like to give credit where credit is due. I own my own store with knickknacks purses, I let them sell bracelets people have made for...
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4.2
Product
Jcpenney Customer Care
#1253932
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I called JC Penny last night because I needed a Hair cut. I did not get his name I was told I did not need an appointment. I spoke to him twice I just left there and was told I could no have a hair cut until 4:30. What kind of business is this? If I was given the...
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Anonymous
Lacey

Thank you Karen! See you next time you come in!

1.0
Product
Jcpenney Customer Care
I didn't like
  • Lack of cooperation
#1249294
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Jcpenney - Catolog

I am a gold card holder and I have never received the coupons or the flyers in the mail and I and yes I am a rewards member. So I miss out on the coupons I don't think thats right at all.
Product
Jcpenney Customer Care
I didn't like
  • To many departments to contact to resolve problem
  • Too many departments to contact to resolve problem
#1248884
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