Manufacturer: Jcpenney Category: Customer Care Clear all filters (57 of 57 reviews match)
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For 2 weeks now this one set of doors has been closed.It's close to the food court doors, so I usually walk thru those doors, than out into the mall, on down thru the mall to the food court n out that door. So I walk across the parking lot twice now n there is a piece...
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1.8
Product
Jcpenney Customer Care
#1052914
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Ordered a matress.Delivery "window" was 11a-1p on a Wed. Talked my 19 yr old daughter into signing for it. Showed up at 9 calling me at work 3 different times. Finally made them come back at the scheduled time. Box spring is longer by 5 inches!! Customer service...
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1.8
Product
Jcpenney Customer Care
#1052274
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I literally just made an online purchase at the store, got home and realized I purchased the wrong size.I called immediately & was told I can't edit the order although it says you can online. I thought we lived in the 20th century with great technology. Come on JCP! I...
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Product
Jcpenney Customer Care
#1049807
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Jcpenney Customer Care Review

#986873
2.8
We went to Jc penny fields ertel road shop. Had bad experience from the employee Lisa. Is she the owner of Jc penny? She was indirectly saying us to get out from Jc penny. We cancelled Jc penny card because of Lisa behavior
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Jcpenney Customer Care Review

#973855
2.6
What company won't take a call from a buyer with a thousand dollars they are ready to spend on Christmas gifts? JC Pennys, is who! We are trying to buy a new kitchen appliances suite for our son but nobody will answer the call. An hour and 10 minutes on hold! JCP holders might be interested. Down 2+% on the day, 12-15-16.
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Jcpenney Customer Care Review

#930417
My name is katty matos I has jcp credit card I go every week to buy in jcp store but today I have Cupon in the lady in kids area is was so bad customer services I used a lot coupon when jcp has special but the lady is bad speak loud in I don't like has she speak me please can't you same me some coupon extra please thank you I we send you her name tomorrow o wesday thank you
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I am the parent of an adult autistic male.Jimmy only wears Towncraft full elastic waist khaki pants. I have tried calling, e-mailing and searching the web to find out how to order more of these pants my son loves. JC Penny has been no help and has stonewalled any...
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3.2
Product
Jcpenney Customer Care
I liked
  • Good prices
I didn't like
  • Worst customer service
#1049500
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After receiving a 20% off card because I moved I ordered (online)shorts and sandals from jcp.Unfortunately I forgot to put the code mover47 in.. so I called jcp on the phone on hold for over 30 minutes. jcp employee then refused to except my move discount because i...
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2.8
Product
Jcpenney Customer Care
#1047526
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I am a 77 year old woman and fell in the Northeast Mall store in Hurst TX due to a raised tile in the floor.My granddaughter was with me, thank goodness, because no employee or manager came to my aid. I landed squarely on my right shoulder and twisted my big toe on my...
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Anonymous
Agnus

As employees, we are told not to go anywhere near customers who take a spill for fear of a lawsuit. We are only allowed to ask if you're ok. Don't blame the employees for doin...

Anonymous
Anonymous

You should due them

Product
Jcpenney Customer Care
#1039160
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Went to return handbag and was automatically told it wasn't from their store.I had to pull up the item to prove I was telling the truth. When I return things it usually takes well up to a half an hour because their system is so poorly run that the persons using the...
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Anonymous
Saffron

So you're saying your failure to provide a receipt or any other proof of purchase is too difficult for you & we should cater to you??? Rewarding bad (and ***) behavior is no w...

3.3
Product
Jcpenney Customer Care
I liked
  • Coupons
I didn't like
  • Untrained staff and deceptive reps
  • Jcp big corp picking on little person
#1036227
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I loved shopping at JC Penny until recently.I ordered a necklace for a Christmas gift and after a month of not getting a confirmation email or a charge on my card I ordered another one. This one cane with the wrong stones and a tangled chain. I needed it for my Mom....
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2.9
Product
Jcpenney Customer Care
#1030061
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I ordered a bed frame that went on half off a day or so later.I called to cancel or ask for the new price. I was allowed neither. I called again a few days later after I found the price again on line. I was elevated to a supervisor named Mike who told me I already got...
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1.0
Product
Jcpenney Customer Care
I liked
  • Products
I didn't like
  • Way the situation was handled
#1027088
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Bought a bracelet on 3/20/2017.Brought it home took offthe tags but then realized it was gold over silver. So at that point i wanted to return it. I messeged JCP asked them if i could return jewelry bought at one store could it be returned at another. Yes they replied....
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Product
Jcpenney Customer Care
#1027034
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