Product: Jcpenney Customer Care Clear all filters (177 of 177 reviews match)
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1.0
Details
I’m 65 years old and live in a large apt complex. I don’t get much thru regular mail. Because we have so much problems with our mail.i first I called customer service and asked if I place a order what delivery service do they use the lady stated ups. I placed a order...
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2 comments
h.kitchener
#1774077

Both UPS and FedEX now use the post office to do the end delivery of many packages from retailers like Amazon or JC Penny. They deliver your package to the post office in your town and then the post office will make the actual delivery.

Most often, you are not told this vital bit of info when you order. The problem, of course is in the unreliability of the post office to actually deliver mail timely and/or reliably. In your case, someone may have stolen the package as it could have been "delivered" to your front door, the complex office or who knows where. Apparently, as is typical the postal carrier would not have actually knocked on your door---that takes effort---and left it somewhere for you to find.

If you paid by debit card, then you are now out the money, but can still file a dispute for non-delivered goods.

If you were smart and used a credit card, file a dispute and you won't have to pay it until this is resolved. By the way, a delivery by the post office at 8:31 pm seems very suspicious and unusual for the post office---or any delivery company unless it is around the Christmas holidays.

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Review
#1702404 Review #1702404 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Cons
  • Attitude of customer service
  • Customer service or quality
  • Terrible customer service to try to get a simple answer
Reason of review
Problem with delivery
Loss
$105
Preferred solution
Full refund
3.2
Details
If you want yo save JCPennys you MUST improve service. We cannot find people to help. This is an era of instant gratification. I would prefer to purchase something i need now at a store. If you market yourself as the store of Best Service and perform you win. Good...
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Review
#1698878 Review #1698878 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Reason of review
Access/ activation issues

Jcpenney in Parkersburg, West Virginia - My money is being held hostage.

1.0
Details
Ordering online for store pickup. Didn’t like my PayPal. Charged n refunded PayPal. Then while I ordered another method, charged n ordered via PayPal. Go in to pick up item. Had to cancel one order. Then cashier and someone on JCP.com decide to cancel second order without asking me or getting my permission. Then wanted to ring item up. Yea, no cash on that card to pay for item since there were two charges I have to wait 5-7 days to be refunded. An hour of my life I won’t get back along with money I might want to use being withheld from me. And 5-7 days, that 40% coupon I had will be expired. Never shopping JCPenneys again.
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Review
#1663682 Review #1663682 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Cons
  • Customer service when they make an error
  • Rude employees
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Person who cancelled my paid for order without permission fired. My time compensated for, and interest on money held hostage
Tags
  • Poor Attitude Toward Customer
  • Unreliable Online Ordering System

Jcpenney - Stafford Ease

This isn't a review. Its a question. What happened to Stafford Ease crew neck T-shirts. Does the product line still exist and where can I buy them?
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Review
#1560218 Review #1560218 is a subjective opinion of poster.
Service
Jcpenney Customer Care

Jcpenney in Williamsport, Pennsylvania - My return items

1.0
Details
My return items have not been refunded yet
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Review
#1510973 Review #1510973 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Jcpenney - Disappointed

3.1
Details
Do you people read what people try to tell you? I had bought the pull on, elastic waist demin jeans by Cabin Creek for years. For the last several years I have not been able to purchase. After reading about 336 disappointed customers that also bought different Cabin Creek jeans/pants and have not been able to get you would think you people would listen! Why have you not brought back this brand into your stores? I don't understand why you don't listen to yiur custmers complaint. You need to bring back Cabin Creek brand pants in all sizes! If you decide to please contact me. Thank you.
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Review
#1504321 Review #1504321 is a subjective opinion of poster.
Service
Jcpenney Customer Care

Jcpenney - Depot stole gold from my ring.

Jcpenney - Depot stole gold from my ring.
Brought my heavy gold ring to get a lost diamond put in and to get it Rodium plated and when I got it back it weighed half of what it did. They hollowed out the inside of my ring. They scraped as much gold out of it as possible without going through to the other side. I am so heartbroken . I loved this ring so much and now to have it back like this is unbelievable! Beware in sending and piece of jewelry you really love to this depot! I wish I hadn’t.
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Review
#1499111 Review #1499111 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Issues Issues Issues - look up or call a store for customer service and the number they give you - forget it =animated and unless you want to place a order, your rewards or pay your card that is all it is They do not have customer service - obviously why they will be...
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3 comments
Anonymous
#1719188

1-800-322-1189 or email eupport@jcpenneyeservices.com

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Review
#1497529 Review #1497529 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Reason of review
Poor customer service

Jcpenney in Cleveland, Ohio - Can’t find Stylus jeans

3.0
Details
What happened to stylus jeans and leggings and what can we do to get them back?
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Review
#1493654 Review #1493654 is a subjective opinion of poster.
Service
Jcpenney Customer Care

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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Jcpenney in Jeffersonville, Indiana - 100% cotton t shirts

3.0
Details
Stafford colored pocket t shirts marked 100% cotton are polyester or recycled bottles. The shirts repel water and are in no way cotton.
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Review
#1493043 Review #1493043 is a subjective opinion of poster.
Service
Jcpenney Customer Care