Manufacturer: Jcpenney Category: Customer Care Clear all filters (63 of 63 reviews match)
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On July 20 I received an e-mail stating a issue with my payment method on a recent order.Needed to call 1-800-322-1189 within 72 hours to keep order in process. On July 21 at 3:50 pm I called the number and was on the phone for TWO hours. Transferred from one dept. to...
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Product
Jcpenney Customer Care
#1077984
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I called about my furniture that was shipped on 6/14.I called 6/14, 6/15. 6/16 (closed on the weekends), 6/19, 6/20 and today. Every day I called, I was told there was from a 13-minute to a 42-minute wait. I put the phone on speaker for an hour for each time that I...
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1.0
Product
Jcpenney Customer Care
I liked
  • Great deal on the furniture that i purchased
I didn't like
  • Customer service and time for delivery or excuses
#1064220
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All automated phone service.800-322-1189 Waited for 20 minutes, No answer only "Your call is important to us please remain on the line," Dumb music follows each one minute repeat. Got irritated and hung up. Called again. Waited 17 minutes with same dumb repeat of "Your...
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Jcpenney Customer Care
#1056832
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Jcpenney - Bad customer service

#1076107
3.7
Had a defective coffeepot under warrantee took it back to exchange it was told it had been to long even though it was under warrantee had a problem with the same rep at Christmas time told me I could not return it was company policy two hours later sent my girlfriend in same coffee pot she gave her a new one great practice jc Penney what a great example of your good customer service
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Jcpenney - Customer service online order

#1066132
2.5
I was checking on an on line order waited 34 minutes to get a person to talk to. I've called the last few days and always gave up after 20 minutes don't think I will order from them again.
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Jcpenney - Good service

#1063357
Had the nicest experience with an associate at the Eastern hills store in Buffalo-her name is Lynn and she works in draperies - went out of her way to find what I needed and ordered for me on line- thought you should know
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Jcpenney Customer Care Review

#986873
2.8
We went to Jc penny fields ertel road shop. Had bad experience from the employee Lisa. Is she the owner of Jc penny? She was indirectly saying us to get out from Jc penny. We cancelled Jc penny card because of Lisa behavior
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For 2 weeks now this one set of doors has been closed.It's close to the food court doors, so I usually walk thru those doors, than out into the mall, on down thru the mall to the food court n out that door. So I walk across the parking lot twice now n there is a piece...
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1.8
Product
Jcpenney Customer Care
#1052914
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Ordered a matress.Delivery "window" was 11a-1p on a Wed. Talked my 19 yr old daughter into signing for it. Showed up at 9 calling me at work 3 different times. Finally made them come back at the scheduled time. Box spring is longer by 5 inches!! Customer service...
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Anonymous
Anonymous

It seems as though jc penny is trying to loose business there are no repramendoms for bad customer service they can do whatever they want say whatever they want and there's no...

1.8
Product
Jcpenney Customer Care
#1052274
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I literally just made an online purchase at the store, got home and realized I purchased the wrong size.I called immediately & was told I can't edit the order although it says you can online. I thought we lived in the 20th century with great technology. Come on JCP! I...
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Jcpenney Customer Care
#1049807
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I am the parent of an adult autistic male.Jimmy only wears Towncraft full elastic waist khaki pants. I have tried calling, e-mailing and searching the web to find out how to order more of these pants my son loves. JC Penny has been no help and has stonewalled any...
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3.2
Product
Jcpenney Customer Care
I liked
  • Good prices
I didn't like
  • Worst customer service
#1049500
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After receiving a 20% off card because I moved I ordered (online)shorts and sandals from jcp.Unfortunately I forgot to put the code mover47 in.. so I called jcp on the phone on hold for over 30 minutes. jcp employee then refused to except my move discount because i...
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2.8
Product
Jcpenney Customer Care
#1047526
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I am a 77 year old woman and fell in the Northeast Mall store in Hurst TX due to a raised tile in the floor.My granddaughter was with me, thank goodness, because no employee or manager came to my aid. I landed squarely on my right shoulder and twisted my big toe on my...
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Anonymous
Anonymous

You should get an attorney and sue them. What a horrible store

Anonymous
Agnus

As employees, we are told not to go anywhere near customers who take a spill for fear of a lawsuit. We are only allowed to ask if you're ok. Don't blame the employees for doin...

Product
Jcpenney Customer Care
#1039160
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Went to return handbag and was automatically told it wasn't from their store.I had to pull up the item to prove I was telling the truth. When I return things it usually takes well up to a half an hour because their system is so poorly run that the persons using the...
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Anonymous
Saffron

So you're saying your failure to provide a receipt or any other proof of purchase is too difficult for you & we should cater to you??? Rewarding bad (and ***) behavior is no w...

3.3
Product
Jcpenney Customer Care
I liked
  • Coupons
I didn't like
  • Untrained staff and deceptive reps
  • Jcp big corp picking on little person
#1036227
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