Product: Jcpenney Customer Care Clear all filters (0 of 107 reviews match)
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I placed an order online for Bras on May 26, 2018. I wanted the items sent to the store to avoid shipping charges. The site was confusing and I wasnt' able to request store delivery. I called the catalog order number. The guy that answered wasn't able to cancel the...
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Anonymous
CATHERINE VERNOL 401-397-3570

I PURCHASED THE TRIAL SAMPLES OF JEUNE FLEUR EYE AND SKIN. I E-MAILED IMMEDIATELY TELLING YOU NOT TO ENTER ME IN THE AUTO DELIVERY PLAN, BUT YOU DID. I HAVE TWO CHARGES ON MY ...

3.5
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Jcpenney Customer Care
I liked
  • Product
I didn't like
  • Very poor customer service
#1271610
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I WENT INTO JCPENNEY ON THE SATURDAY BEFORE MOTHER'S DAY IN GREECE, NEW YORK AND THE LINES WERE OUT THE DOOR AND ONLY 1 CUSTOMER SERVICE AREA OPEN NEAR THE SHOES AND PURSES. NO OPEN REGISTERS IN THE JUNIORS OR THE CHILDREN'S AREA. WHEN ASKING THE CASHIER WHY THERE WAS...
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Anonymous
Di

Stores also have to follow a payroll budget which is set by corporate. A lot of it has to do with that. I am a HR Supervisor at a Jcpenney store. We have no control over what ...

Anonymous
Rachel

You went a day before a big holiday & expected to not wait in line??? Are you insane?? And why would the cashier even know why they were understaffed?? I'm sure a lot of emplo...

1.0
Product
Jcpenney Customer Care
I didn't like
  • Long lines
#1255188
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I called JC Penny last night because I needed a Hair cut. I did not get his name I was told I did not need an appointment. I spoke to him twice I just left there and was told I could no have a hair cut until 4:30. What kind of business is this? If I was given the...
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Anonymous
Lacey

Thank you Karen! See you next time you come in!

1.0
Product
Jcpenney Customer Care
I didn't like
  • Lack of cooperation
#1249294
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Jcpenney - Catolog

I am a gold card holder and I have never received the coupons or the flyers in the mail and I and yes I am a rewards member. So I miss out on the coupons I don't think thats right at all.
Product
Jcpenney Customer Care
I didn't like
  • To many departments to contact to resolve problem
  • Too many departments to contact to resolve problem
#1248884
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I purchased kitchen appliances under a promotion on my JCP credit card with no interest due. When I've made regular purchases on my JCP credit card and make a payment on line the payment gets misapplied to the promotion where there is no interest due. Their website...
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Anonymous
Olga

ALL retail credit cards are shady. I don't understand why people still get store cards as they're awful!

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Jcpenney Customer Care
#1242374
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Jcpenney - Lost Drapes
I ordered 2 additional curtain panels (to fill out the look on the 4 panels I had already ordered and installed) and never received them. I forgot about them and then realized it had been a while. Customer Service found that they were delivered to an old address and...
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4.8
Product
Jcpenney Customer Care
I liked
  • Drape sizes and variety of colors and styles
  • Quality
  • Customer service
#1226620
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I paid my bill and was a day or so late. I was assessed some interest charges, like less than a dollar. I didn’t worry when the next month’s bill came, since I had already paid it. The next one came and I couldn’t believe there was a past due balance. It was that less...
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Anonymous
Denise

This is exactly why you should NEVER be late in paying your bill. This is how retail stores make most of their money. You should always pay your bill a week or so in advance. ...

1.0
Product
Jcpenney Customer Care
#1224308
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I ordered washer and dryer two months ago. Apparently, GE and LG do not have good relations with JCPenny and I can imagine why. my order was delayed every two weeks and JcPenny was so unprofessional and awful in handling the complaints. After two month and numerous...
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Anonymous
Tabby

Because the "government" is busy taking care of important things like mass shootings in our country. You do realize the people delivering your items aren't Jcpenny employees, ...

Product
Jcpenney Customer Care
#1223232
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I bought a Relic watch a while back from Penneys down at Pittsburgh Mills mall. It stopped running and I thought it was the battery. The women, who was very rude, told me the battery was not the problem. She said it would cost $75.00 just for Penneys to look at it. I...
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Anonymous
Durpa

Not as bright as you used to be? I guess at 70 you still expect the world to still revolve around you. It probably is the battery. Go to a jeweler and get it replaced for 7-10...

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Jcpenney Customer Care
#1222454
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Horrible online ordering!!!!! Horrible customer service!Wouldn’t allow me to cancel an online order within an hour of ordering! They say that they give you a time limit to call and cancel but you wait online to speak to someone longer than the allowed time then they...
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Anonymous
Skylar

Yea, this is normal procedure for all retail stores. That's why you get the chance to "preview" your items before you hit that order button. Just return the items to the store...

1.7
Product
Jcpenney Customer Care
#1217017
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