Manufacturer: Jcpenney Category: Customer Care Clear all filters (69 of 69 reviews match)
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Penny's was doing a buy one pair of jeans for regular price and the other for a penny.I've shopped penny's for a long time and have never been disrespected like I was by Troy in the Topeka KS store. I've been in customer service for over 27 years and would never treat...
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Jcpenney Customer Care
#1096453
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I ordered almost $100 of hair care products was promised in 7 to 10 days 2 weeks later no products getting total run around from everyone, the store itself and also the 1-800 in fact I was purposely hung up on (yeah they monitor their calls ) so I call again and the...
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1.0
Product
Jcpenney Customer Care
I didn't like
  • Worst customer service
  • 0 customer service
#1094974
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After being a customer of JC Penney since 1960, I finally had enough of the lack of accountability and professionalism, integrity and willingness to take responsibility for their own mistakes and incompetence.Specifically when trying to buy something over the Internet...
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2.5
Product
Jcpenney Customer Care
I liked
  • For 6 decades jc penny was my favorite clothing store
I didn't like
  • Problem with delivery of every internet order
#1092845
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Jcpenney - Bad customer service

#1076107
3.7
Details
Had a defective coffeepot under warrantee took it back to exchange it was told it had been to long even though it was under warrantee had a problem with the same rep at Christmas time told me I could not return it was company policy two hours later sent my girlfriend in same coffee pot she gave her a new one great practice jc Penney what a great example of your good customer service
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Jcpenney - Customer service online order

#1066132
2.5
Details
I was checking on an on line order waited 34 minutes to get a person to talk to. I've called the last few days and always gave up after 20 minutes don't think I will order from them again.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Jcpenney - Good service

#1063357
Had the nicest experience with an associate at the Eastern hills store in Buffalo-her name is Lynn and she works in draperies - went out of her way to find what I needed and ordered for me on line- thought you should know
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Jcpenney Customer Care Review

#986873
2.8
Details
We went to Jc penny fields ertel road shop. Had bad experience from the employee Lisa. Is she the owner of Jc penny? She was indirectly saying us to get out from Jc penny. We cancelled Jc penny card because of Lisa behavior
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I purchased a product from JC Penny online around 11pm on Aug 19th.About 1 hr later I had second thoughts about my purchase and wanted to cancel my order. Their website has no place to cancel an order and their phone line was closed. I called first thing the next...
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1.7
Product
Jcpenney Customer Care
#1091053
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On hold for 42 minutes with their supposed "customer service" because you can't cancel an online order online!Imagine that. When they finally picked up I was told I was out of luck as it had already gone to fulfillment. I said, "YOUR customer service had me on hold for...
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Anonymous
Anonymous

Nothing resolved. I can't seem to get my review to one star but they sucked and they still do. Of course no one got in touch with me.

1.8
Product
Jcpenney Customer Care
I didn't like
  • Customer service
  • Customer service and cancellation policy
  • Way i was treated
#1084057
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I have been on hold via speaker phone with the JC Penney customer service line for 1 hour and 56 minutes so far and am still waiting.(The recorded message said the wait time would be 76 minutes, which in itself is incredible!) That horrible, fuzzy piano song is...
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Anonymous
Joanne Coffin

Tweet them at @adkjcp it gets results fast when everyone can read it on twitter.

Anonymous
Anonymous

This sure isn't the same company my Grandmother (1896-1972) worked for as a young woman."Mr. Penney" knew every employee by name at each of his stores and toured them all reg...

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Jcpenney Customer Care
#1081056
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On July 20 I received an e-mail stating a issue with my payment method on a recent order.Needed to call 1-800-322-1189 within 72 hours to keep order in process. On July 21 at 3:50 pm I called the number and was on the phone for TWO hours. Transferred from one dept. to...
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Anonymous
Joanne Coffin

Tweet them at @adkjcp it gets results fast when everyone can read it on twitter.

Product
Jcpenney Customer Care
#1077984
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I called about my furniture that was shipped on 6/14.I called 6/14, 6/15. 6/16 (closed on the weekends), 6/19, 6/20 and today. Every day I called, I was told there was from a 13-minute to a 42-minute wait. I put the phone on speaker for an hour for each time that I...
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1.0
Product
Jcpenney Customer Care
I liked
  • Great deal on the furniture that i purchased
I didn't like
  • Customer service and time for delivery or excuses
#1064220
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All automated phone service.800-322-1189 Waited for 20 minutes, No answer only "Your call is important to us please remain on the line," Dumb music follows each one minute repeat. Got irritated and hung up. Called again. Waited 17 minutes with same dumb repeat of "Your...
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Product
Jcpenney Customer Care
#1056832
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For 2 weeks now this one set of doors has been closed.It's close to the food court doors, so I usually walk thru those doors, than out into the mall, on down thru the mall to the food court n out that door. So I walk across the parking lot twice now n there is a piece...
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1.8
Product
Jcpenney Customer Care
#1052914
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