Product: Jcpenney Customer Care Clear all filters (88 of 88 reviews match)
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So went to the opposite side to the other checkout which said, "temporarily closed!" What is going on with your store??? No wonder JCPenney is floundering! Trying to find a sales person seems like walking through a deserted store with no one in sight. Can you not hire...
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4.2
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Jcpenney Customer Care
#1166336
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Ordered a necklace for my wife on the 22nd of November.A few days later I began tracking it and it was lost. JC Penney Did not know where it was They gave me the tracking number and I contacted UPS. They did know where It was but I was told they would put 8 day tracker...
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2.3
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Jcpenney Customer Care
#1147849
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There was a bit of a mix up with ordering a washer/dryer.Unfortunately wanting to return and get the set I wanted and will charge me 15% to return which was never explained or written down anywhere and even when I told the truth of what happened, I was knocked down...
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3.2
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Jcpenney Customer Care
#1145497
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Jcpenney - No more jcp shopping for me!

#1148057
1.0
Details
Jcp hasnt refunded money they owe me and its been 7 days! Jcp customer service is rude and not interested in customer satisfaction! They have held $250 for 7 days and I believe that to be highly illegal...
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Customer service
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Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
Layout of Store
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Product or Service Quality
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Value for money
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Jcpenney - REFUND

#1144919
3.2
Details
Poor customer service. Leave them alone. If you do purchase anything from them make sure you pay by cash. It's a nightmare getting a refund of the money they owe you. It took 10 seconds to take my money & eternity to get it back.
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Customer service
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Exchange, Refund and Cancellation Policy
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Warranty
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Jcpenney - Bad customer service

#1076107
3.7
Details
Had a defective coffeepot under warrantee took it back to exchange it was told it had been to long even though it was under warrantee had a problem with the same rep at Christmas time told me I could not return it was company policy two hours later sent my girlfriend in same coffee pot she gave her a new one great practice jc Penney what a great example of your good customer service
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Jcpenney - Customer service online order

#1066132
2.5
Details
I was checking on an on line order waited 34 minutes to get a person to talk to. I've called the last few days and always gave up after 20 minutes don't think I will order from them again.
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Customer service
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Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
Layout of Store
Location
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Product or Service Quality
Staff
Value for money
Website
If I could rate negative stars I would.My boyfriend purchased me a Sephora gift card for my birthday from the Sephora inside JC Penney the sales associate did not tell him nor does it state anywhere other than fine print on the back of the card that it can only be used...
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Anonymous
Missy

I have the same dilemma. Have a Sephora gift card bought from inside the JC Penney, only because the person who got it for me does not live anywhere near a free-standing Sepho...

Anonymous
Anonymous

Sephora inside JCP GCs do in fact state that they can only be used in JCP locations.

1.0
Product
Jcpenney Customer Care
#1141181
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I ordered a mattress at JC Penney Lansing, Michigan August 2017.It has been a nightmare since mattress was ordered. Once I finally received order it was the wrong mattress and I received duplicates of an adjustable bed frame. It is now November 30, and I have yet to...
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Jcpenney Customer Care
#1139095
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I bought 2 items from JC Penney online.One item was returned back to their Columbus Ohio JC Penney Returns Center. Sent by 2 Day priority mail. They received the item back on 11/18, since I was tracking it back to them. As of today 11/27 still no refund. Contacted JC...
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Jcpenney Customer Care
#1138190
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Lines to pay for clothes were ridiculous long and there she was not doing anything gossiping with other employees instead of helping to relieve the clothes line, I can see the kind of service that JCpenney is running and I will definitely not be going back. Is a...
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Anonymous
Krystal

So you paying for a pair of socks that YOU forgot because you failed to read YOUR coupon means that you get to pay for your item while jewelry customers have to wait in line??...

3.5
Product
Jcpenney Customer Care
I didn't like
  • Employee will argue with a customer
#1136983
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We have had multiple service related issues with various JCP locations over the last 2 months, and another yesterday.Their stores are disgusting, employees on their cell phones unwilling to help, multiple cash register stations closed at peak times, stores looking like...
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1.3
Product
Jcpenney Customer Care
I liked
  • Leaving the pig sty store
#1130487
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I was about to complete an online purchase of dress shirts.JC Penny had a by one get another for a penny promotion. The website wouldn't apply the promotion I thought I was entitled to. I began an online chat with an agent who identifed as "Florence." It turned out the...
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2.9
Product
Jcpenney Customer Care
I liked
  • Product offered
I didn't like
  • Way i was treated
#1130288
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I ordered two shirts from Penneys.I wanted them from inventory in the store so I could pick them up. The order system had a glitch and I was asked to call customer service, a misnomer if there ever was one. The guy that "helped" me, ordered the shirts to be sent to...
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Anonymous
Kendall

Until you have an issue with Amazon too right? Then you'll swear you're never shopping with them again either?? Lol.

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Jcpenney Customer Care
#1124702
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