Not resolved

JCP sent me a new card several months ago and my old balance transferred onto the new card. Had my old card set up for automatic payment with my bank.

Didn’t know that the new card had a new account number! Why did JCP change my account number??? Found out after 3 months of late charges and interest fees that payment was overdue! No notification whatsoever...just a phone call from a nasty person at Synchrony Bank threatening me with collections!

Called JCP and asked to have late fees reversed, and “per policy” they would only subtract “one late fee per year.” Paid off balance and canceled account. GOODBYE FOREVER JCPENNEY!

Product or Service Mentioned: Jcpenney Credit Card.

Reason of review: Problems with payment.

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