Product: Jcpenney Credit Card Clear all filters (76 of 76 reviews match)
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3.3
Details
I placed an order on nov 31 and didnt receive the product but got a bill from jc penny credit card for a bill. When discussed with customer service no one seems to know when the product would be delivered. I were requested to keep the positive attitude and pray the god...
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1 comment
Anonymous
#1106604

order no: 863625

Review
#784109 Review #784109 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Cons
  • Paying for a sofa i never received
  • False promises
  • Worst customer service
Reason of review
Order processing issue
Loss
$1200
1.0
Details
The issue is that the person who they call the manager is being very rude and very disrespectful.Her name is Juanita at the fashion square mall, Orlando, Florida. A smile could have solved the problem, but her mean rude way talking to me is the main customer service...
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1 comment
Anonymous
#1102122

There's obviously more to this story, which you've conveniently left out.

It sounds like you're not a customer, just a whiner and complainer fishing for a freebie.

Review
#779083 Review #779083 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Poor customer service

Jcpenney in Ocala, Florida - Canceled Card, really?

I just checked my credit score and found that JC Penney's Master Card was canceled, today no less. For seemingly no reason. Sure, the lady states it's due to inactivity on the account. Really, I just renewed the card... That's "No activity"? Then the girl says that there is nothing I can do about it, she said that they had sent out a letter... Well I didn't get it! Or, perhaps I did get it and it was mixed in with all the other junk-mail I get from JC Penney's. She proceeded to ask me if I would like to apply for a new card? I politely explained that my history with JC Penney's had just came to an abrupt end. After being a JC Penney's card holder for nearly 15 years... I still have my SEARS card though! David A. Zook Ocala, FL
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Review
#778637 Review #778637 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Cons
  • Company policy
  • Not helpful
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Jcpenney in Houston, Texas - WORST CREDIT CARD EVER--TIRED OF IT-HATE IT

ABSOLUTELY TIRED OF THIS CARD--I WILL USE THE CARD FOR AN ORDER AND EVERYTHING WORKS FINE. NEXT DAY I TRY TO USE IT AND THEY CANCEL MY ORDER--I CALL CUSTOMER SERVICE AND GET TRANSFERRED TO THE CREDIT CARD DEPARTMENT--YOUR CARD IS GREAT SHOULD NOT BE A PROBLEM, YOU WANT ME TO TRANSFER YOU BACK. SO I GO BACK AND TALK TO 5 PEOPLE--SOMETIMES I HAVE TO REORDER SEVERAL TIMES. NOT WORTH THE HASSLE--I AM GOING TO THROW THIS CARD AWAY AND START USING MACYS. I CALLED TODAY AND WAS TOLD IT WAS BECAUSE I WAS SHIPPING TO MY SON IN ANOTHER STATE. REALLY, IT DIDN"T SEEM TO MATTER YESTERDAY. I USED THE CARD AT X-MAS HAVING THE ITEM SHIPPED TO THE STORE AND OF COURSE IT WAS CANCELED, CAME HOME REORDER THE ITEM AND NO PROBLEM. I NEEDED THESE ITEMS IN A HURRY FOR MY SON TO ONLY FIND OUT THEY WERE CANCELED--THIS GENERATION CAN NOT HANDLE UNDEPENDABLE.
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Review
#771631 Review #771631 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
CREDIT CARD ISSUE
Preferred solution
SOME ONE IN THE CREDIT CARD DEPARTMENT THAT CARES TO LOOK AT MY CARD AND SEE WHY THIS IS HAPPENING-IT IS REALLY TO LATE THOUGH.

Jcpenney in Richardson, Texas - Never get a JCpenny Credit Card! Big Rip OFF.

My husband received a credit limit of $500 and purchased some items and pay on time and kept a $0 balance. Within 5months later they submitted a credit check and tell him they decreased is credit limit to $200 because of credit score. How can that be if you ran the credit check to approve him of $500. They do this just to get you to get a credit card with them, then reduce it. Then refuses to increase the limit once they decrease it. So please read your fine print for periodically credit check that they do. This affect your credit record. They are the worst department store to get a credit card with. Macy or Dillard etc.. department stores has never has such rules to apply to their credit card. I don't think this is a lawful rule, but I advise not to accept a credit card with JCPenny. If you have one already please, please pay it off and close your account before they make up more unlawful rules that can affect your credit score. They surely need to be investigated by the government and need to be exposed to public. Please pass the words to friend and family.
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Review
#762800 Review #762800 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Cons
  • Worst experience
Reason of review
Problems with payment

Jcpenney - Credit Card Review from Grand Blanc, Michigan

2.2
Details
I placed an online order for 2 jackets. After receiving an email stating my payment couldn't be authorized, I called and was told it was my card so i changed to a different one card. It got denied too. So i called a 2nd time and the woman said it was the previous customer service person's fault and she'll fix it. So I got an order confirmation email and thought it was all done. So after 4 days, i went on the order confirmation email and clicked on the link to take me to my order review. After looking over to see if it was going to ship soon and it says real small that the order is cancelled. After spending 30 minutes on the phone, they stated it was indeed cancelled and the items were no longer in stock. You're out of luck. Even though the very first email clearly states they would keep the items on hold for me for 4 days. It had been 3 days. I'm speechless and am now realizing it wasn't my credit cards, it was them. Not one person helps in their call center. They do not know what they are doing. I'll never go to jcpenney again!!!!
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Review
#746822 Review #746822 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Order processing issue
1.0
Details
Make sure you use your JC Penney Credit Card within 6 months.Don't keep a zero balance they will close it. The credit card customer service is rude. Ask to speak to a supervisor and it gets even worse. I will never shop at JC Penney again. I had a Credit Card with them...
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Review
#734315 Review #734315 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Cons
  • Un human
  • In considerate
Reason of review
Poor customer service
Loss
$630
Preferred solution
Reopen My JC Penney Card without a hit to my credit score!!!!!!!!!!!!!! Customer for years and this is the thanks I get! Yes I fell on bad times bad things happen to good people. I was in a car accident hit by an unlicensed, uninsured, illegal alien.
I paid off my JCPenney credit card and actually overpaid the card.They wrote me a check for the overpayment on December 9th of 2014. I was traveling and did not get back home until January. When returning home I called JCPenney and spoke with an agent, since the check...
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Review
#732168 Review #732168 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Cons
  • Jcpenney credit card
  • Incorrect information
  • Horrible customer service
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
TO WHOM IT MAY CONCERN I HAVE BEEN CHARGED A LATE FEE OF $35.00 FOR PAYING MY BILL BEFORE TIME TWICE I HAVE NEVER BEEN LATE WITH THIS COMPANY AND I DON'T LIKE THIS I WAS A LOYAL CUSTOMER BUT I CLOSED MY ACCOUNT ON SUNDAY 11/08/2015 FOR THIS ACTION I CAN'T PAY FRO...
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Review
#731669 Review #731669 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment
Loss
$7000
Preferred solution
Let the company propose a solution

Jcpenney in Memphis, Tennessee - No statement ever received, phone customer service bad

1.0
Details
Lost my jcpenney credit card, then I cannot use my online account and everything. How do i receive any payment? paperless, they said they ve sent everything, and I have never received any. They said, then wait till you get the new card and re registrar!! i said can you test it and make sure the email is correct. No we are not allowed. Anything you can help? You can wait till you get you new card n 7-10 biz day. And then the phone was hang up, the service survey have never shown up!!!!! the phone was hung up!!! I will never shop again and i will cut my new card!!!!!
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Review
#730616 Review #730616 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution