Product: Jcpenney Credit Card Clear all filters (76 of 76 reviews match)
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3.4
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Jcpenney - Credit Card issues
So I paid my JCP credit card payment in full via my banks bill pay.JCP returned the payment and then said they never received it. When I called customer service to see if the late fee could be waived they said they had no record of the payment being mailed in and...
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Review
#988580 Review #988580 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Pros
  • Coupons
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
Tags
  • Credit Card Problems

Jcpenney - JC Penny

I found this situation very odd. It is almost like something else is going on here Went to JC Penny to make a purchase. Check declined. I did not want a 15% discount. I would have to sign for their credit card. Which I do not want. This will probably happen again. Consumers checks being declined. I have a bad feeling about this one. Consumer control? When you have a very good credit rating. And your check is declined. That tells me something is terribly wrong. Maybe government controlling the consumer Well good luck everyone. It will be interesting to see the outcome of all these checks being declined. So good by jc penny.
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Review
#978546 Review #978546 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Poor customer service
2.4
Details
JCP has a good way of making sure your credit is heavily dented .Other companies will give you a chance to pay the balance and a late penalty Or at least call or attempt in writing that the payment was late . im building my credit up and I had $800.00 credit line but...
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1 comment
Anonymous
#1155341

You have to pay on time every month or your credit rating will be harmed. It isn't just store cards, all cards will report late payments.

Review
#843218 Review #843218 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment

Jcpenney in Wilkes Barre, Pennsylvania - Remove me from your mailing list or be sued for harrassment.

I had several jcpenney cards, i worked 4 u IDIOTS 4 Christmas. lost a card you closed all of mine and opened one new one. i used it responsibly.I get a letter with an increase to 4,000.00 ?? i didnt want thst much. i went into sephora to buy beauty products. u declined my card. closed it. SCREW U & your bank. i have a caputal one card.macys,kohls go screw urself jcpenney. u lost a fNTASTIC CUSTOMER. I HAVENT WALKED INTO UR STORE SINCETHAT. STICK UR CARD UP UR ***.
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Review
#805639 Review #805639 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Cons
  • Immoral judgements
Reason of review
Poor customer service
Loss
$4000
Tags
  • Economics terminology
1.0
Details
I am a new widow and new JCP account card holder and recently moved to a condo where mailboxes in the complex are all together.My out of town neighbor got the bill and it was already late by the time I received it. Synchrony Bank refused to remove the interest charges...
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Review
#800138 Review #800138 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Cons
  • Customer service
  • Way i was treated
Reason of review
Poor customer service
Tags
  • long time customer

Jcpenney in Brooklyn, New York - Don't buy JCP gift cards, give people VISA or other.

2.6
Details
Me too. Got a 75$ gift card. I went there and did some shopping. They wouldn't give me the discount if I used the gift card so I had to use my JCP credit card. I thought I would just pay my bill with the credit card but can't. I don't usually shop at JCP and now will do it much less. Gift cards mean you can't get the discounts even if you have a JCP credit card. I'll NEVER, EVER give someone a gift card from there. I'll probably just sell the card on eBay for 65$ if I can.
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Review
#800007 Review #800007 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Poor customer service
Preferred solution
let people use gift cards for payment

Jcpenney Credit Card Review

3.0
Details
My wife purchased a 4slice toaster with our son gift card. The Sunbeam. Was a terrible item, unfortunately we lost the receipt so Penny's give her 15:00 for a 50.00 item. She has been a Penny's card holder since 1966, this card will be cancelled! Good bye.
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Review
#798224 Review #798224 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment

Jcpenney in Centennial, Colorado - Website is ridiculous

3.3
Details
I pay all of my credit card bills online, and have never encountered any problems. That is until I tried to pay my new JC Penny credit card. First problem, they had my social wrong. 1st phone call to customer service. It can't recognize me, then it can't recognize my bank, 2nd phone call to customer service, then it says technical difficulties. Then again with the difficulty recognizing me, I am signed in to the website and can see my balance!! I will pay my current bill and never use my JCP card again. Better get this fixed. Customers care about convenience.
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Review
#791994 Review #791994 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Pros
  • Product
Cons
  • Dealing with the website
Reason of review
Problems with payment

Jcpenney in Lafayette, Indiana - Customer Service

2.3
Details
Rude. Unhelpful. JCP cashiers always push their credit cards but never ask their customers for their rewards card. I have sent in 3 after the fact transactions and none were taken care of. I spent so much time dealing with them I should be an employee! I have cancelled my credit card and will not be shopping their anymore. They are now saying that it has taken so long to process their mistakes, they cannot credit the account. >60 days Obviously if they had processed it correctly and corrected it the first time that would not be the case. After 25 + years, I am saying ba-bye to JCP! 1 of 3 similar transactions "Thank you for contacting JCPenney Rewards. You currently have 197 points in your rewards account. Unfortunately, we are unable to add 108 points due because the transaction was made 60 days prior. If you have any other questions or concerns, please reply to this e-mail or call our JCPenney Customer Care Center at 1-800-322-1189. We appreciate you choosing us for your shopping needs. Thank you for being a JCPenney Rewards member. " lol not any more
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Review
#791946 Review #791946 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Cons
  • Faulty rewards program
  • Customer service
  • Bogus promises
Reason of review
Poor customer service
Loss
$40
Preferred solution
Give me the rewards $$$
being a customer for several years I could not believe how high their interest rate is.Young people run do not past go Please do not send your hard earned money with this company's credit card payments. If you can not pay the cash do not do it. I is like selling your...
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1 comment
Pleo
#1111095

Most every store card is like this. Amazon's store card has 26% interest.

Common knowledge.

Of course, paying in full, up-front, every time, is the best advice.

Review
#788942 Review #788942 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment