Product: Jcpenney Credit Card Rating: 3 Stars Clear all filters (7 of 76 reviews match)
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Rating:
3.0
Details
My wife purchased a pair of boots in November 2018, took them home and didn't like them as well as she thought she would, so she did return them and got the credit for them. She then purchased a couple of other items, and we have been billed several times for them, and...
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1 comment
Anonymous
#1687268

I applied for jc credit card at sephora. At that time I paid for my purchases.

Never received card but did get a bill for over $2000. They said card was sent to correct address. Apparantly not! They said it would be disputed and made it sound simple.

We'll see about that. My credit score is already lowered, as whoever used the card used 90 percent of credit.

I'll continue to post how this ordeal goes. Not very optimistic.

Review
#1524277 Review #1524277 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment
Loss
$230
Preferred solution
correct the billing and give the proper credit for the payments and waive all of any interest accrued..
3.4
Details
I recently opened a JCP account to purchase an appliance and take advantage of the 18 months special financing for it. Done. I also used the card to purchase a pair of jeans. Credit limit $1200. Appliance purchase, less than $750. Jeans, less than $30. I checked my JCP...
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5 comments
Anonymous
#1662319

Synchrony Bank SUCKS I will NEVER get Any kind of credit card from them ever again. Cancelled my JCPenney card that is at a zero balance and in perfect standing because of changes in my credit? Never heard of credit company cancelling a credit card that is in perfect standings never late in payments

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Review
#1431580 Review #1431580 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment
3.4
Details
Jcpenney - Credit Card issues
So I paid my JCP credit card payment in full via my banks bill pay.JCP returned the payment and then said they never received it. When I called customer service to see if the late fee could be waived they said they had no record of the payment being mailed in and...
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Review
#988580 Review #988580 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Pros
  • Coupons
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
Tags
  • Credit Card Problems

Jcpenney in Brooklyn, New York - Don't buy JCP gift cards, give people VISA or other.

2.6
Details
Me too. Got a 75$ gift card. I went there and did some shopping. They wouldn't give me the discount if I used the gift card so I had to use my JCP credit card. I thought I would just pay my bill with the credit card but can't. I don't usually shop at JCP and now will do it much less. Gift cards mean you can't get the discounts even if you have a JCP credit card. I'll NEVER, EVER give someone a gift card from there. I'll probably just sell the card on eBay for 65$ if I can.
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Review
#800007 Review #800007 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Poor customer service
Preferred solution
let people use gift cards for payment

Jcpenney Credit Card Review

3.0
Details
My wife purchased a 4slice toaster with our son gift card. The Sunbeam. Was a terrible item, unfortunately we lost the receipt so Penny's give her 15:00 for a 50.00 item. She has been a Penny's card holder since 1966, this card will be cancelled! Good bye.
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Review
#798224 Review #798224 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment

Jcpenney in Centennial, Colorado - Website is ridiculous

3.3
Details
I pay all of my credit card bills online, and have never encountered any problems. That is until I tried to pay my new JC Penny credit card. First problem, they had my social wrong. 1st phone call to customer service. It can't recognize me, then it can't recognize my bank, 2nd phone call to customer service, then it says technical difficulties. Then again with the difficulty recognizing me, I am signed in to the website and can see my balance!! I will pay my current bill and never use my JCP card again. Better get this fixed. Customers care about convenience.
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Review
#791994 Review #791994 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Pros
  • Product
Cons
  • Dealing with the website
Reason of review
Problems with payment
3.3
Details
I placed an order on nov 31 and didnt receive the product but got a bill from jc penny credit card for a bill. When discussed with customer service no one seems to know when the product would be delivered. I were requested to keep the positive attitude and pray the god...
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1 comment
Anonymous
#1106604

order no: 863625

Review
#784109 Review #784109 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Cons
  • Paying for a sofa i never received
  • False promises
  • Worst customer service
Reason of review
Order processing issue
Loss
$1200

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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