Product: Jcpenney Credit Card Rating: 2 Stars Clear all filters (5 of 76 reviews match)
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Rating:
2.0
Details
just a phone call from a nasty person at Synchrony Bank threatening me with collections! Called JCP and asked to have late fees reversed, and “per policy” they would only subtract “one late fee per year.” Paid off balance and canceled account. GOODBYE FOREVER JCPENNEY!...
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Review
#1150905 Review #1150905 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment
2.4
Details
JCP has a good way of making sure your credit is heavily dented .Other companies will give you a chance to pay the balance and a late penalty Or at least call or attempt in writing that the payment was late . im building my credit up and I had $800.00 credit line but...
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1 comment
Anonymous
#1155341

You have to pay on time every month or your credit rating will be harmed. It isn't just store cards, all cards will report late payments.

Review
#843218 Review #843218 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment

Jcpenney in Lafayette, Indiana - Customer Service

2.3
Details
Rude. Unhelpful. JCP cashiers always push their credit cards but never ask their customers for their rewards card. I have sent in 3 after the fact transactions and none were taken care of. I spent so much time dealing with them I should be an employee! I have cancelled my credit card and will not be shopping their anymore. They are now saying that it has taken so long to process their mistakes, they cannot credit the account. >60 days Obviously if they had processed it correctly and corrected it the first time that would not be the case. After 25 + years, I am saying ba-bye to JCP! 1 of 3 similar transactions "Thank you for contacting JCPenney Rewards. You currently have 197 points in your rewards account. Unfortunately, we are unable to add 108 points due because the transaction was made 60 days prior. If you have any other questions or concerns, please reply to this e-mail or call our JCPenney Customer Care Center at 1-800-322-1189. We appreciate you choosing us for your shopping needs. Thank you for being a JCPenney Rewards member. " lol not any more
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Review
#791946 Review #791946 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Cons
  • Faulty rewards program
  • Customer service
  • Bogus promises
Reason of review
Poor customer service
Loss
$40
Preferred solution
Give me the rewards $$$

Jcpenney - Credit Card Review from Grand Blanc, Michigan

2.2
Details
I placed an online order for 2 jackets. After receiving an email stating my payment couldn't be authorized, I called and was told it was my card so i changed to a different one card. It got denied too. So i called a 2nd time and the woman said it was the previous customer service person's fault and she'll fix it. So I got an order confirmation email and thought it was all done. So after 4 days, i went on the order confirmation email and clicked on the link to take me to my order review. After looking over to see if it was going to ship soon and it says real small that the order is cancelled. After spending 30 minutes on the phone, they stated it was indeed cancelled and the items were no longer in stock. You're out of luck. Even though the very first email clearly states they would keep the items on hold for me for 4 days. It had been 3 days. I'm speechless and am now realizing it wasn't my credit cards, it was them. Not one person helps in their call center. They do not know what they are doing. I'll never go to jcpenney again!!!!
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Review
#746822 Review #746822 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Order processing issue
1.8
Details
JC Penney gold credit card in good standing cancelled without notice. I am a long time JC Penney second generation customer paid off card in full and had $3,000 credit limit. I went to the store yesterday to use my card for an important purchase and was deeply...
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2 comments
AskSynchrony
#951728

**To expedite a response, please provide Reference code DM 22715_PC_A**

I’m sorry you have experienced issues with your Synchrony Financial account. We would like to try and resolve your concerns.

Please email me at ask.synchrony@synchronyfinancial.com with your name and phone number.

A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,

Nicole

Synchrony Financial

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Review
#598370 Review #598370 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Poor customer service

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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