Product: Jcpenney Credit Card Clear all filters (76 of 76 reviews match)
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1.0
Details
I purchased a ring for my wife three years ago and they called a phone number at JCPennys they said I was aproved for $3000 and they had a three year no interest promotion, I said sure and handed phone back to Jewelry person. Never told me about having to pay it off in...
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1 comment
Anonymous
#1746591

Whose fault is that? What kind of jelly would put themselves on the hook for anything based on a random voice on the phone?

What kind of fool wouldn't pay a 3 year No Interest Loan (AKA 3 Years Same As Cash) in the first place? Yeah, this is your fault for not understanding what you said yes to. Secondly, it's your fault for not paying off this note in the first place. No reputable lawyer would touch this unless they just wanted to take your money.

YOU AGREED to this deal and failed. Thanks for the what not to do if you're an adult trying to conduct business post.

It will help others not do what you do. "You must work for them."

Review
#1649487 Review #1649487 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Cons
  • Double my interest from the beginning of purchase
Reason of review
Interest payment scam!
Loss
$3000
Preferred solution
Take away the double interest I wasn't told about.
Tags
  • Utah Extortionists
3.0
Details
My wife purchased a pair of boots in November 2018, took them home and didn't like them as well as she thought she would, so she did return them and got the credit for them. She then purchased a couple of other items, and we have been billed several times for them, and...
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1 comment
Anonymous
#1687268

I applied for jc credit card at sephora. At that time I paid for my purchases.

Never received card but did get a bill for over $2000. They said card was sent to correct address. Apparantly not! They said it would be disputed and made it sound simple.

We'll see about that. My credit score is already lowered, as whoever used the card used 90 percent of credit.

I'll continue to post how this ordeal goes. Not very optimistic.

Review
#1524277 Review #1524277 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment
Loss
$230
Preferred solution
correct the billing and give the proper credit for the payments and waive all of any interest accrued..
3.4
Details
I recently opened a JCP account to purchase an appliance and take advantage of the 18 months special financing for it. Done. I also used the card to purchase a pair of jeans. Credit limit $1200. Appliance purchase, less than $750. Jeans, less than $30. I checked my JCP...
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5 comments
Anonymous
#1662319

Synchrony Bank SUCKS I will NEVER get Any kind of credit card from them ever again. Cancelled my JCPenney card that is at a zero balance and in perfect standing because of changes in my credit? Never heard of credit company cancelling a credit card that is in perfect standings never late in payments

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Review
#1431580 Review #1431580 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment
4.4
Details
I'm heart broken. A payment of 30 (something) dollars didn't go through in Oct. ( the representative said two payments come back since I've had the card. In which basic errors, Other payments succeeded with no issue. I understand that it is a business but we are loyal...
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1 comment
GrouchyCuscus184
#1618996

WARNING : CREDIT CARD IS NOT PENNYS IT'S SYNCHRONY BANK WITH PENNY LOGO .. but Plz Plz RUN FAST & FAR from ""any"" store credit card backed by Synchrony Bank..

~ seriously get out via written notification & cut the card up~ EXAMPLE Synchrony can & will slam you for 1100 SURPRISE interest on a 1500 so called 0% deferred interest promo. Get the 0% picture out of your mind,,, it's a SUPER DANGEROUS FOR THE CONSUMER mind *** game, they play hard ball!!! .. AND the contract few read & less understand but chicken scratch sign anyway protects them not you!!!!

Why do you think they wrote it without any input from you other than your chicken scratch signature????? BOTTOM LINE "Deferred-interest promos" are the latest plague on the consumer credit system!!!!!!! You have no idea how complicated they are until you get bitten .. the default penalty which can happen for any small reason is like being in a neighbor's yard & they let their Rottweiler loose on you because you did not get out of the yard in time & they won't bother to check if your getting out cuz it's THEIR PLAYGROUND which gives them the legal right to be a heartless bully..

Your better off instantly transferring all ballance to a ""REAL"" Discover, Visa or MasterCard card offering a "non" deferred 0% promo to avoid potentially being trapped into a surprise surprise surprise 35% interest Avalanche added to the original selling price of each product you purchase with the card.. You're just another crab in a NASTY NASTY crab pot in the Synchrony 0% scheme when the CONTRACT behind the card finds a way for their legal team to open up a can of whoop *** on you they all feast on your bank savings for dinner! And can garnish your wages in some states to make sure they get a whole pie & yours too..

Trust the community, you can be very hurt if you don't. With non store credit cards you can call up near the end of the promotion & ask if they have extensions or new ones they're usually willing to sign you up which gives you plenty of time to pay it off without any retroactive knockout punch to your savings & credit rating from the store branded credit card crooks

Review
#1413855 Review #1413855 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Pros
  • Spending money at jcpenny
Cons
  • How they are not loyal to customers who are loyal to them
Reason of review
Problems with payment
Loss
$200
Preferred solution
Forgive a mistake. Do not hurt my credit report for months over a $38 I did not know returned ( my fault ) and offer a loyal customer who learned from their mistakes another chance to make it right.
As of this day forward, I am refusing to use/apply for ANY Synchrony Bank card. The 3 cards that I have under Synchrony accounts have had 0 balances for months and they decided to close my JCPenney's account that ALWAYS gets paid off as soon as the bill comes in??...
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1 comment
GrouchyCuscus184
#1619002

You're actually lucky they canceled the card!! WARNING : CREDIT CARD IS NOT PENNYS IT'S SYNCHRONY BANK WITH PENNY LOGO ..

but Plz Plz RUN FAST & FAR from ""any"" store credit card backed by Synchrony Bank.. ~ seriously get out via written notification & cut the card up~ EXAMPLE Synchrony can & will slam you for around $1100 SURPRISE interest on a $1500 charge on a so called 0% deferred interest promo . Get the 0% picture out of your mind,,, it's a SUPER DANGEROUS FOR THE CONSUMER mind *** game, they play hard ball!!! ..

AND the contract few read & less understand but put their chicken scratch signature on anyway protects Synchrony not the consumer!!!! Why do you think they wrote it without any input from you other than your chicken scratch signature????? BOTTOM LINE "Deferred-interest promos" are the latest plague on the consumer credit system!!!!!!! Invented by corporations that know how to take advantage of consumers for maximum profit and all they need is an imaginary credit line some computers & 10,000 CSR's willing to suffer angry customers calls..

You have no idea how complicated these deferred-interest schemes are until you get bitten .. THE default penalty which can happen for any small reason is like being in a neighbor's yard & they let their Rottweiler loose on you because you did not get out of the yard in time & they won't bother to check if you got out cuz it's THEIR PLAYGROUND which in their mind gives them the legal right to be a heartless bully.. Your better off instantly transferring all ballance to a ""REAL"" Discover, Visa or MasterCard card offering a TRADITIONAL 0% promo to avoid potentially being trapped into a surprise!! surprise!!

surprise!! 35% interest Avalanche added to the original selling price of each product you purchase with the card.. YES unfortunately you're just another crab in a NASTY NASTY crab pot in the Synchrony 0% scheme when the CONTRACT behind the card finds a way for their legal team to open up a can of whoop *** on you & they Will all feast on your bank savings for dinner! AND can garnish your wages in some states to make sure they get a whole pie & yours for desert too..

Trust the community, look at the ratings, you can be very hurt if you don't. With non store credit cards you can call up near the end of their no trap door promotions & ask if they have extensions or new ones they're usually willing to sign you up which gives you plenty of time to pay it off without any retroactive knockout punch to your savings & credit rating from the deferred-interest promo credit card crooks

Review
#1249528 Review #1249528 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Poor customer service
Ordered I mattress and box springs three weeks later still not delivered.I learned Penneys only delivers Monday thu Friday. 8:00 to 5:00 well what do you do when you have to work those hours. After 3 aweful weeks cancelled my order and closed my credit card. The...
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3 comments
ScholarlyBullTerrier254
#1650188

Again I purchase the Hotpoint washer & Dryer on Black Friday 11/24/2018 to receive the $200 Visa Card. Well that wasn't Honor when they delivered my washer & dryer they left it in the middle of the floor of the basement, they DIDN'T bring the necessary equipment to hook anything up, I had to go to Lowes to get the equipment, I called GE & JCPenney they both work it out GE didn't want to budge at all. Still not Please Nevertheless, I WILL NEVER PURCHASE ANYTHING FROM JCPENNEY EVER!!!!!

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Review
#1192113 Review #1192113 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Order processing issue
1.0
Details
I have a jc penny master card.....had the card for years....I am a great customer and buy things weekly - pay my card payments on time always.today, January 10, 2018, I was on check out line with a basket full of items. line behind me. put my card in machine to pay and...
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Review
#1166520 Review #1166520 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
2.0
Details
just a phone call from a nasty person at Synchrony Bank threatening me with collections! Called JCP and asked to have late fees reversed, and “per policy” they would only subtract “one late fee per year.” Paid off balance and canceled account. GOODBYE FOREVER JCPENNEY!...
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Review
#1150905 Review #1150905 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment

Jcpenney - JCP Credit Card is so secure even I can't use it

4.2
Details
I recently moved to the east coast from the west coast, and therefore have a new address and phone number. I went to update my information on the credit card login site, only to be told that I could not update my address without my previous mobile phone (which is inoperative in my new town of residence). Apparently, sending a secure passcode via email is not possible; the passcode can only be received via the mobile phone number already on the site. I figured by calling customer service I could get these issues resolved. I was mistaken. They have to snail mail the passcode, which takes 7-10 days, and my JCP credit card is utterly useless until then. So much for taking advantage of the fall sale. I guess JCP doesn't want my money!
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Review
#1129136 Review #1129136 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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Jcpenney reviews
I have never had any problems with J.C. Penney's merchandise or customer service in my area. What I do have a BIG PROBLEM with is their credit cards. They sometimes offer an incentive of an additional discount if you pay with their JCP card. Annual percentage rate...
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2 comments
Anonymous
#1362068

I set up recurring payments and had problems with it at least 3 times. Thank the lord I only owe 191.00 on this card.

They said they closed my account because of non payment, but I pay it all the time. Never had a problem until recurring payments were set up. They are not deducting from the right account. I updated it at least 3 times and now I make one time payments.

Funny how those go through.

I use to shop there all the time, but now I will never shop there again. Also very pissed off.

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Review
#1057055 Review #1057055 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment