Product: Jcpenney Credit Card Clear all filters (75 of 75 reviews match)
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3.0
Details
My wife purchased a pair of boots in November 2018, took them home and didn't like them as well as she thought she would, so she did return them and got the credit for them. She then purchased a couple of other items, and we have been billed several times for them, and...
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1 comment
Anonymous
#1687268

I applied for jc credit card at sephora. At that time I paid for my purchases. Never received card but did get a bill for over $2000. They said card was sent to correct addres...

Review
#1524277 Review #1524277 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment
Loss
$230
Preferred solution
correct the billing and give the proper credit for the payments and waive all of any interest accrued..
3.4
Details
I recently opened a JCP account to purchase an appliance and take advantage of the 18 months special financing for it. Done. I also used the card to purchase a pair of jeans. Credit limit $1200. Appliance purchase, less than $750. Jeans, less than $30. I checked my JCP...
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4 comments
Anonymous
#1662319

Synchrony Bank SUCKS I will NEVER get Any kind of credit card from them ever again. Cancelled my JCPenney card that is at a zero balance and in perfect standing because of cha...

Review
#1431580 Review #1431580 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment
4.4
Details
I'm heart broken. A payment of 30 (something) dollars didn't go through in Oct. ( the representative said two payments come back since I've had the card. In which basic errors, Other payments succeeded with no issue. I understand that it is a business but we are loyal...
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1 comment
GrouchyCuscus184
#1618996

WARNING : CREDIT CARD IS NOT PENNYS IT'S SYNCHRONY BANK WITH PENNY LOGO .. but Plz Plz RUN FAST & FAR from ""any"" store credit card backed by Synchrony Bank.. ~ seriously get...

Review
#1413855 Review #1413855 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Pros
  • Spending money at jcpenny
Cons
  • How they are not loyal to customers who are loyal to them
Reason of review
Problems with payment
Loss
$200
Preferred solution
Forgive a mistake. Do not hurt my credit report for months over a $38 I did not know returned ( my fault ) and offer a loyal customer who learned from their mistakes another chance to make it right.
As of this day forward, I am refusing to use/apply for ANY Synchrony Bank card. The 3 cards that I have under Synchrony accounts have had 0 balances for months and they decided to close my JCPenney's account that ALWAYS gets paid off as soon as the bill comes in??...
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1 comment
GrouchyCuscus184
#1619002

You're actually lucky they canceled the card!! WARNING : CREDIT CARD IS NOT PENNYS IT'S SYNCHRONY BANK WITH PENNY LOGO .. but Plz Plz RUN FAST & FAR from ""any"" store credit ...

Review
#1249528 Review #1249528 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Poor customer service
Ordered I mattress and box springs three weeks later still not delivered.I learned Penneys only delivers Monday thu Friday. 8:00 to 5:00 well what do you do when you have to work those hours. After 3 aweful weeks cancelled my order and closed my credit card. The...
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3 comments
ScholarlyBullTerrier254
#1650188

Again I purchase the Hotpoint washer & Dryer on Black Friday 11/24/2018 to receive the $200 Visa Card. Well that wasn't Honor when they delivered my washer & dryer they left i...

Review
#1192113 Review #1192113 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Order processing issue
1.0
Details
I have a jc penny master card.....had the card for years....I am a great customer and buy things weekly - pay my card payments on time always.today, January 10, 2018, I was on check out line with a basket full of items. line behind me. put my card in machine to pay and...
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Review
#1166520 Review #1166520 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
2.0
Details
just a phone call from a nasty person at Synchrony Bank threatening me with collections! Called JCP and asked to have late fees reversed, and “per policy” they would only subtract “one late fee per year.” Paid off balance and canceled account. GOODBYE FOREVER JCPENNEY!...
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Review
#1150905 Review #1150905 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment

Jcpenney - JCP Credit Card is so secure even I can't use it

4.2
Details
I recently moved to the east coast from the west coast, and therefore have a new address and phone number. I went to update my information on the credit card login site, only to be told that I could not update my address without my previous mobile phone (which is inoperative in my new town of residence). Apparently, sending a secure passcode via email is not possible; the passcode can only be received via the mobile phone number already on the site. I figured by calling customer service I could get these issues resolved. I was mistaken. They have to snail mail the passcode, which takes 7-10 days, and my JCP credit card is utterly useless until then. So much for taking advantage of the fall sale. I guess JCP doesn't want my money!
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Review
#1129136 Review #1129136 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
I have never had any problems with J.C. Penney's merchandise or customer service in my area. What I do have a BIG PROBLEM with is their credit cards. They sometimes offer an incentive of an additional discount if you pay with their JCP card. Annual percentage rate...
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2 comments
Anonymous
#1362068

I set up recurring payments and had problems with it at least 3 times. Thank the lord I only owe 191.00 on this card. They said they closed my account because of non payment...

Review
#1057055 Review #1057055 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts
3.4
Details
Jcpenney - Credit Card issues
So I paid my JCP credit card payment in full via my banks bill pay.JCP returned the payment and then said they never received it. When I called customer service to see if the late fee could be waived they said they had no record of the payment being mailed in and...
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Review
#988580 Review #988580 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Pros
  • Coupons
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
Tags
  • Credit Card Problems