TO WHOM IT MAY CONCERN I HAVE BEEN CHARGED A LATE FEE OF $35.00 FOR PAYING MY BILL BEFORE TIME TWICE I HAVE NEVER BEEN LATE WITH THIS COMPANY AND I DON'T LIKE THIS I WAS A LOYAL CUSTOMER BUT I CLOSED MY ACCOUNT ON SUNDAY 11/08/2015 FOR THIS ACTION I CAN'T PAY FRO...
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Review
#731669 Review #731669 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment
Loss
$7000
Preferred solution
Let the company propose a solution

No statement ever received, phone customer service bad | Jcpenney in Memphis, Tennessee

1.0
Details
Lost my jcpenney credit card, then I cannot use my online account and everything. How do i receive any payment? paperless, they said they ve sent everything, and I have never received any. They said, then wait till you get the new card and re registrar!! i said can you test it and make sure the email is correct. No we are not allowed. Anything you can help? You can wait till you get you new card n 7-10 biz day. And then the phone was hang up, the service survey have never shown up!!!!! the phone was hung up!!! I will never shop again and i will cut my new card!!!!!
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Review
#730616 Review #730616 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
to whom it may concern.I just got a letter in the mail that you cancelled my credit card for a lousy $100 credit line. sorry that my credit score is low but it always has been. you people have a lot of nerve doing that. I will never shop at your store again. when I did...
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1 comment
Anonymous
#1386704

JCP closed my account without warning. I was a good customer and paid my bills on time.

Although I currently have a low credit score, my account was closed when I had a balance of zero on my JCP card.

The closing of my account had a damaging effect on my credit score. I am so pissed!

Review
#715590 Review #715590 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Pros
  • Shopping on line
Reason of review
Pricing issue
JC Penny call center employees will provide information to anyone claiming to be you. the only thing that you have to verify is your name and address (all public information). By verifying those two small pieces of information the employee will tell the caller anything...
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2 comments
Anonymous
#1327170

What's your name, address & social security number again? Please provide below.

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Review
#685744 Review #685744 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Poor customer service
1.4
Details
I went shopping with my grandchildren for school clothes, when we checked out the cahier told me my check had been denied. I ask for a reason why so we had to wait for 15 minutes before another person came over to see what the problem was. I was told to call my bank or...
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1 comment
Anonymous
#1327175

Why do people still use checks??? Checks are instantly taken out of your account now so why not just use your debit card??

Review
#681980 Review #681980 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Pros
  • Product
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I was in Melbourne, Florida, store for purchasing school clothes for my Grandson today.I wanted to use my JC Penny card. I have been a customer since 1991. The sales person told me that my card was canceled. I told them that I have been a good customer and always paid...
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2 comments
Anonymous
#1036842

If you don't use your card frequently or stop using it for 2 years they put a hold on your account for your own protection. What if you lost it and someone wanted to make a purchase with it?

The associate calls the JCP credit company and then they talk to you to make sure you are the correct person, verify SSN and what not. They then re-activate your card and you can use it.

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Review
#679440 Review #679440 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Cons
  • Treatment
Reason of review
Poor customer service

Misleading scammers | National Reward Center in Ceres, California

I did the Two things it said to do, share and send to five groups to get a jcpenny card, now it wants all this other stuff, just do what you said you would and give me my card or i will post daily wjay a scam this is, very decieving. I am going to follow up on my post amd let people know what a lie ot is and dont even get started, i cant even get into the dispute page, pathetic, probably wont let me send thos either, just send the $100 jc penny card ad oroginally stated
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Review
#679245 Review #679245 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Cons
  • Amything
Reason of review
Very very amgry at being mislead and wasting my time
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Decietful tactics

ACCOUNT CLOSED -LOYAL CUSTOMERS MEAN NOTHING | Jcpenney in North Carolina

1.0
Details
I had the same thing happen to me! I am a loyal Jcpenney silver card member who has never missed one single payment. However when I called customer service (after coming out of shock that my account had been closed) Nelly said "I'm sorry there is nothing I can do". I asked her could I please talk to a regional manager or get a phone number for him. She told me you are talking to a manager. She said all I can do is give you an address so you can write with your complaint. I was devastated! Surely someone cares about thing like this. I told Nelly that there was a problem with the way Jcpenney processes payments because they ask you to schedule your payment and you do that however the payment then takes days to draft and since none of my other credit card or other accounts do this (they draft immediately) when my 18 year old comes to me to use the bank card for things she needs, she thinks the balance is accurate and uses accordingly. Replacement payment was made for over the amount due. To close a loyal customer account for this is OUTRAGEOUS! Jcpenney needs it loyal customers to succeed.
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Review
#647018 Review #647018 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Pros
  • Products
  • Coupons
  • Rewards
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Apr 08, 2015

4/8/2015:

This just gets more comical. A representative from Synchrony Bank just called me.

She told me that the thief got into my account via a call into Synchrony. The representative not only allowed the person to change the billing address, they also allowed the th...

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1 comment
Kristeena
#968617

**To expedite a response, please provide Reference code DM 4615_PC_Shersher**

I’m sorry you have experienced issues with your Synchrony Financial account. We would like to try and resolve your concerns.

Please email me at ask.synchrony@synchronyfinancial.com with your name and phone number.

A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,

Nicole

Synchrony Financial

Review
#617915 Review #617915 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Fraud against credit card
Loss
$1400
Preferred solution
Let the company propose a solution
1.8
Details
JC Penney gold credit card in good standing cancelled without notice. I am a long time JC Penney second generation customer paid off card in full and had $3,000 credit limit. I went to the store yesterday to use my card for an important purchase and was deeply...
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2 comments
Kristeena
#951728

**To expedite a response, please provide Reference code DM 22715_PC_A**

I’m sorry you have experienced issues with your Synchrony Financial account. We would like to try and resolve your concerns.

Please email me at ask.synchrony@synchronyfinancial.com with your name and phone number.

A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,

Nicole

Synchrony Financial

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Review
#598370 Review #598370 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Poor customer service