Product: Jcpenney Coupon Clear all filters (31 of 31 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Jcpenney - Customer services & practices

I️ have shopped at the J.C. Penney store #2832 Since you Open the 1st time  date 11/81 . But lately I'M having some Problems every time I received a promotional coupon from you by mail or text it seems the is up to your associate if I'M qualify or not ? For example #1- you send an additional EXTRA 20% if paid with JCP CC.  They won't accepted they  declined . My question at this point is what is the benefits of you sending it and  me using your cc when I can use any other cc for my purchases,#2-Same situation this weekend 11/9/17 You text me $10 off $25.00 had the text and also the paper coupons for extra  20% and $10.00 Guess what? Both DECLINED Store:2832 Tran:2416 Date 11/9/17 @06:16 pm . If is possible I just wanted an honest answer to this practices.  Also when I had comment to your associate about the price of an item and I made the comment of Macy's having that item for lowest price . I was told to" go buy it over there if is better" Really this is Just customer Services at it Best!!!. Thanks ?  
View full review
Review
#1130762 Review #1130762 is a subjective opinion of poster.
Product
Jcpenney Coupon
Reason of review
Poor customer service
Loss
$27
Preferred solution
Let the company propose a solution

Jcpenney Coupon Review

3.9
Details
I have shopped at pennys for yrs. I love the store and always recommened pennys to my friends. This is first yr I didnt receive a birthday coupon. What happened to loyal customers. Very disappointed customer. Sadly i will not shopping as mych in our bismarck ND store. I shop daily.
View full review
Review
#1023885 Review #1023885 is a subjective opinion of poster.
Product
Jcpenney Coupon

Jcpenney Coupon Review

I ordered from your sale 12/,10, ordered on the 10th, could not get the 25% discount on my order, says expired, hello, its 12/10! I'm very upset, don't post this in your ads if you can't get it, BUYNOW9, What a joke! I think i will shop bos covs from now on, cheaper. The sale said it ended12/10, i entered coupon, it said expired! Shame
View full review
Review
#970993 Review #970993 is a subjective opinion of poster.
Product
Jcpenney Coupon
Reason of review
Order processing issue

Jcpenney Coupon Review from Naperville, Illinois

3.4
Details
I received coupons in the mail for being a rewards customer. One of the coupons was $10 off when you spend $10. I tried to purchase a item that was $20 and it was 50% off which makes the item $10. When the cashier rang the item up the total came to $9.99. How is that possible. If the item is under $10 the coupon will not work. Does Jcpenney have their system set up to make a customer spend more than $10. I'm very disappointed in jcpenney and after shopping there most of my life. I'm 48. I will never shop there again.
View full review
Review
#900141 Review #900141 is a subjective opinion of poster.
Product
Jcpenney Coupon
Pros
  • Leaving the store for last time
  • Employees
Cons
  • Misuse of power by management
Reason of review
Bad quality

Jcpenney Coupon Review from Jersey City, New Jersey

2.2
Details
Long wait! They let customers use the same coupon for half hour! I was in line for over 20 minutes, while this lady ABUSED the $10 off $25 coupon!!!! The coupon clearly states it is to be used ONE time per customer, per transaction. This policy isn't being upheld. I got so mad that I left, because the associate ringing the customer up allowed the customer to break her transaction up about 6 or 7 times. Not fair! I only had one shirt on my hand. If people want to use that coupon more than once, that they should have to get back in like like everybody else!
View full review
Review
#853664 Review #853664 is a subjective opinion of poster.
Product
Jcpenney Coupon
Reason of review
Not as described/ advertised

Jcpenney in Saint Louis, Missouri - COUPONS

2.7
Details
I went to JCPenney to shop their Saturday, one day only, $10 off $25 sale. HOWEVER, they do not have coupons in the store like other retailers nor do they mail them out anymore. They are only accessible online. Why should you need a coupon anyway? If the sale is what it says, it should be an automatic deduction at the register. Very disappointing. In addition, when I arrived at the store, they were have an Easter egg hunt for children in the store. This was was great idea, but not advertised. Again, why don't they tell customers of special events? How are some people informed and others not? I have a JCP credit card and never receive ads, promotions, etc. Is JCP going to become an online store only and opt to close stores with only 'warehouse' stores in the future? It appears they are prepping in this direction.
View full review
Review
#813353 Review #813353 is a subjective opinion of poster.
Product
Jcpenney Coupon
Pros
  • Merchandise
Cons
  • Coupons
Reason of review
coupons
Loss
$40
I shop there every once in a wile. For one reason, the coupons. One time wile shopping there I was checking out and I had a couple coupons to use and I knew for a fact that I could use both, but they didn't let me. I showed them the back of the coupon with restrictions...
View full review
1 comment
Anonymous
#1216082

JCP has a one coupon policy, like most retail stores. Only rewards and coupons can be combined.

Review
#802406 Review #802406 is a subjective opinion of poster.
Product
Jcpenney Coupon
Reason of review
Bad quality
Resolved
1.0
Details
February 23, 2016 To try and communicate to you how deeply upset and disturbed I am at the level of gross incompetence I have encountered in trying to make a purchase from JCPenney (JCP) is impossible. The events that I am going to recount cannot even be considered in...
View full review
1 comment
Anonymous
#1236219

I can relate. I just had a horrible experience ordering from JCP.com and I will never order from them again!

Gross incompetence coupled with methods that are completely behind the times. Never again!

Review
#796227 Review #796227 is a subjective opinion of poster.
Product
Jcpenney Coupon
Cons
  • Given false information
  • Never again
  • Selling merchandise they do not have
Reason of review
Order processing issue
Tags
  • online ordering

Jcpenney Coupon Review

I don't know why but in this store all the time lie about rewards. It's send the coupon.
View full review
Review
#777731 Review #777731 is a subjective opinion of poster.
Product
Jcpenney Coupon
Reason of review
Poor customer service

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

Jcpenney Reviews

  1. 203 reviews
  2. 131 reviews
  3. 119 reviews
  4. 69 reviews
  5. 25 reviews
Jcpenney reviews
4.3
Details
My name Dan and today September 19, 2015 i was shopping at JCPENNEY in West Covina store number 1505 Tran: 1364 at 8:23pm checking my last purchase. I was a little upset about the an associate name Vinh because i am trying to take advantage of the $10.00 off $25.00...
View full review
4 comments
Anonymous
#1074467

First of all: YOU were the one at fault. JCPenney can't just give you a discount because you were too *** to bring your coupon.

Second of all: Your self-entitledness isn't going to get you anywhere. You do realize that if Vinh just gave you a discount without a coupon, he could lose his job right?

It's against their policy to randomly give discounts without coupons or valid reasoning. I swear...selfish *** people are the reasons why some hate working retail.

View more comments
Review
#702715 Review #702715 is a subjective opinion of poster.
Product
Jcpenney Coupon
Reason of review
Poor customer service