JCPenney has not fullfilled a catalogue order and will not refund my money. I am left without the merchandise (furniture) and no refund (I paid in full with cash).
Also when and if they do refund my money I will not receive the shipping and handling back ($274). I waited for 8 hours for delivery to only find out that they cancelled the order without my knowledge and sent it back to the warehouse (I could only get this informaiton from finding the trucking company myself and having the trucking company explain to me what happened).
I am so pissed.