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Jcpenney Cashier Review

1.0
Details
Lady cashier was really obsessed with getting her hands on my phone even aftwr taking another in front of me. Treated another after me rude and even called him prejudice. The black lady was the one who was prejudice.
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Review
#821254 Review #821254 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service

Jcpenney - Cashier Review from Mcdonough, Georgia

3.4
Details
i made a large purchase of clothing in the mcdonough ga store on sunday today i decided to wear one of those items when i took it out of the closet i noticed the security button had not been removed, I returned to the store tonight to have it taken off but did not take my receipt with me, the same cashier that checked me out n Sunday was at the counter and treated me like I was a theif!! the manager Gwyn was no better I told her I did not have the receipt so she proceeded to take the bag from me and look inside as if she did not believe me, I have spent alot of money in this store but now I will think twice about going into this store again.I understand that there are people that would take items without paying for them, the issue is how it was addressed, not appreciated.
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Review
#810521 Review #810521 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service

Jcpenney in Orlando, Florida - 2/28/16 made purchases at Fashion Sq. Left glasses. Called store on hold many times. Gave someone name & #. Called 3/1/16 On hold three times & a hangup. Waiting on customers and phones doesn't work.

2/28/16 made purchases at store0709, trans3274, time11:59a.m. Cashier very nice. Multitaxing with phone & cust. No prob until I left my eye glasses somewhere and called back. Again 2/29/16 on hold 3 times called back gave info to ck for me. 3/1/16 This time not a person put me on hold, just three times on hold and then a hangup. This is not the first time I've called gotten this kind of run around to find something out. I just drive over. This time I'm irritated. Go ahead & call for yourself 407-896-1006 periodically and find out for yourself.
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Review
#800665 Review #800665 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service

Jcpenney - Cashier Review from El Paso, Texas

1.0
Details
So JcP has an introductory, one time 20% off when you sign up for their texts or emails. At the same time, they have 20% off for only card holders. I kindly tell my cashier, I signed up for the texts and have the code, she's immediately shocked and annoyed, then starts to rudely repeat it is only for card holders and refuses to even try it. Assuming I won't make my purchase, she throws my items to the empty register behind her and calls the next person.. While I am still standing in front of her. I laugh thinking this must be a joke, then I ask her if she is seriously not going to try it and tells me, "no. Give me your phone. I'll show you it's only for card holders." Anyone with common sense knows you are never supposed to even touch a customers phone. I mean, at least pretend to try the code and don't tell a customer that they are wrong and refuse to even try. Since this was the hardest thing to do for her, she passed my item to the employee next to her who tried the code without a problem and it worked. I told her to tell her friend associate, not to insist to customers that they are wrong because she looks bad, and she tells me "it's ok," no it is not, you do not talk to customers that way. I'm so disgusted by the customer service I received. Unfortunately, I know this older lady will continue to give horrible customer service to others. I know this for a fact because while I was standing there, a woman approached to ask her where boys backpacks were and she did not even turn to look at the woman while she rudely told her "we don't have any." It's unfortunate that Jcp is represented by employees like her.
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Review
#756131 Review #756131 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service

Jcpenney Cashier Review

4.0
Details
Want to store today and manager Monica was so rude and disrespectful. I will absolutly tell 10 of my friends so they can tell 10 more about my experience. I work in retail and would not tolerate my employees treating my customers that way!! How do you let 4 people do seperate transactions then tell me my cashier can't and then laugh and throw my products in my daughters face.
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Review
#740782 Review #740782 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service
1.5
Details
I have complaint about an employee in your Victorville, California store. While checking out, the cashier made rude comment about print design of my pants that I was purchasing was making her dizzy, that the print was too loud. She also said she'd rather be home,...
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3 comments
Anonymous
#1074459

Clearly that employee actually had good taste in fashion lol

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Review
#733398 Review #733398 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service
1.0
Details
I called the store and ask for the appliance and furniture department. The operated connected me to the Children's department. Then that lady sent me to the jewelry department then that lady sent me to the right Place. I asked the lady to order my product and have it...
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1 comment
Anonymous
#1074460

"She NO you have to come into the store and order it."

I'm guessing English was not your best subject in school.

Review
#730719 Review #730719 is a subjective opinion of poster.
Service
Jcpenney Cashier
Pros
  • Leaving the store for last time
Reason of review
Poor customer service
Jcpenney - Cashier Review from Duarte, California
I was very disappointed with my experience yesterday (8/15/2015) night around 7:00PM in this store, JCPenney @ 20700 Avalon Blvd, Carson, CA 90746. I came in because I saw that the Stand Mixer Kitchen Aid Classic 4 1/2 qt. was ON SALE. From $249 it was now $199. I...
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1 comment
Anonymous
#1327171

Can I come to your store & request $100 off an item? Since you seem to be ok doing this.

Where's your store?

And what is the name? I need to do some shopping.

Review
#683892 Review #683892 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Pricing issue

Jcpenney Cashier Review

I went into the J C Penney Store in Montgomery on yesterday and my transaction was denied to purchase twice. The cashier put up my account to make this purchase. There were other customers behind me. I was very embrassing when I know I made a $300 payment in March and has a post dated payment for April
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Review
#617242 Review #617242 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Problems with payment
1.0
Details
The cashier chose the wrong buttons so my receipt did not print out and had to call manager Carol to print the receipt. Carol was unable to do so from the terminal and told me she had to go upstairs to print it from a computer and would be 'right back - maybe 5...
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Review
#610159 Review #610159 is a subjective opinion of poster.
Service
Jcpenney Cashier
Cons
  • Customer service
  • Rude employees
  • Disingenuous employees
Reason of review
Poor customer service
Loss
$58
Preferred solution
Let the company propose a solution
Tags
  • Southdale Mall