Product: Jcpenney Cashier Rating: 3 Stars Clear all filters (2 of 30 reviews match)
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Rating:
2.7
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After waiting more then 15 minutes in a check out line at a JC Penney register kiosk my wife and I finally just left the merchandise and LEFT the store. When you have THREE clerks trying to check out one customer for these 15 minutes and NO ONE manning the second...
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Anonymous
#1482355

And now that you mention this, reminds me of the time I worked for a large grocery chain. When us employees were working the 20 items or less lanes, our managers always warned us that we could NOT refuse to ring up a customer if they had a shopping cart full & came into our lane.

Even if it was a SUPER busy day! Since we couldn't say anything, numerous times we had people with full shopping carts of groceries & a line behind them with customers who only had a few items. We barely even had enough counter space to ring up all those items! After that selfish customer would leave, the customer behind them would usually yell at us about taking them in the first place.

I had to explain each time that our managers forbid us to ever say anything. I always wished customers would yell at the crazy customer with the full cart & not at me....but they never did.

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#1247874 Review #1247874 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service

Jcpenney - Cashier Review from Mcdonough, Georgia

3.4
Details
i made a large purchase of clothing in the mcdonough ga store on sunday today i decided to wear one of those items when i took it out of the closet i noticed the security button had not been removed, I returned to the store tonight to have it taken off but did not take my receipt with me, the same cashier that checked me out n Sunday was at the counter and treated me like I was a theif!! the manager Gwyn was no better I told her I did not have the receipt so she proceeded to take the bag from me and look inside as if she did not believe me, I have spent alot of money in this store but now I will think twice about going into this store again.I understand that there are people that would take items without paying for them, the issue is how it was addressed, not appreciated.
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Review
#810521 Review #810521 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts