Product: Jcpenney Cashier Clear all filters (30 of 30 reviews match)
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3.6
Details
I have been a card holder with you for many years. I had an issue with your bonus Rewards I called the store they told me to call customer service which I did the first lady I spoke with Chantelle was very rude told me there was nothing they could do with my issue that...
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Review
#1325425 Review #1325425 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service
2.7
Details
After waiting more then 15 minutes in a check out line at a JC Penney register kiosk my wife and I finally just left the merchandise and LEFT the store. When you have THREE clerks trying to check out one customer for these 15 minutes and NO ONE manning the second...
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2 comments
Anonymous
#1482355

And now that you mention this, reminds me of the time I worked for a large grocery chain. When us employees were working the 20 items or less lanes, our managers always warned us that we could NOT refuse to ring up a customer if they had a shopping cart full & came into our lane.

Even if it was a SUPER busy day! Since we couldn't say anything, numerous times we had people with full shopping carts of groceries & a line behind them with customers who only had a few items. We barely even had enough counter space to ring up all those items! After that selfish customer would leave, the customer behind them would usually yell at us about taking them in the first place.

I had to explain each time that our managers forbid us to ever say anything. I always wished customers would yell at the crazy customer with the full cart & not at me....but they never did.

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Review
#1247874 Review #1247874 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service

Jcpenneys blvd mall Amherst ny

1.0
Details
Terrible customer service! Need better cashiers. Their clothing is ugly, I don't know what the buyers for their store are thinking . Will not be shopping at JC penneys again.
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Review
#1147004 Review #1147004 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service
in Cincinnati to buy some childrens clothes. It was early Sunday morning and they had two cashiers checking out customers. The one cashier was dealing with some stupid woman who was returning something and had no receipt, did not know what credit card she used etc....
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Review
#1138017 Review #1138017 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service

Jcpenney in Parma, Ohio - Horrible

Customer service is horrible at Parma shops Cashier seemed bothered to have to get online order
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Review
#1083338 Review #1083338 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service

Jcpenney - Rude cashier

2.4
Details
My mother returned some items in ladies dept. Cashier was rude laughing and talking in Spanish to coworker, very unprofessional, That,s why I never shop there. er in Spanish
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1 comment
Anonymous
#1757361

Wow. Racist Much? Maybe it's easier for them to speak that way.

Review
#1056231 Review #1056231 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service

Jcpenney - Cashier Review

1.0
Details
Was in Greenwood,SC doing the x-mas holiday need to check out but cashier were busy. I asked this man to check me out,well he started interupting the associates that were already busy with customers. Turns out he was the store manager!! How did he become mang. and cannot run a register. That was very rude;to the customer and. embrassing to the associate.The young lady kept apologizing for his rudeness. I have shopped here for years and all the other managers were very professional,but one needs to be fired.
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Review
#992320 Review #992320 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service

Jcpenney Cashier Review

My experience at the West Lebanon JC Penney store today was awful. I was standing in line to exchange an item and the one and only cashier ***. How very rude! It will make me thing twice about ever shopping in this store again. I have filed a complaint with the store manager.
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Review
#983341 Review #983341 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service
4.0
Details
I was in your Danbury, CT store Christmas shopping last evening. I am a gold credit card holder, mind you, and was purchasing a number of Christmas gifts. I went to a cashier by the name of Peggy, and asked if there were any offers or discounts for card holders. She...
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2 comments
Anonymous
#1257321

The cashiers are NOT empowered to hand out discounts, regardless of how much money you spend there!!! Shame on your for harassing store employees who are just trying to do their jobs and earn a living.

You are NOT entitled to special savings and discounts!!!

What makes you different from any other customer?! Good grief, you sound like a nightmare!

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Review
#975287 Review #975287 is a subjective opinion of poster.
Service
Jcpenney Cashier
Cons
  • Way i was treated by your employees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • rude employee

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

Jcpenney Reviews

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Jcpenney reviews
Tracy was happy to busy herself up tidying up and waiting and she was still waiting when I had finished and told the other cashier what I thought of it and she agreed with me. This was your Southhill store today Saturday 6/18 . The access code on my receipt is 0601...
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1 comment
Anonymous
#1199985

Because she might not have the capability to suspend it. Not every register system is set up to allow that.

By the way, great job posting your name, email, and transaction information to a public forum. You do realize that anyone on the Internet can see this, right?

Review
#868012 Review #868012 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution