Product: Jcpenney Account Clear all filters (53 of 53 reviews match)
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3.6
Details
Out of no where Jcpenney has lowered my credit. This is the second time happened and I been with JCP for over 3 years. At first I started with 200 dollar credit then it increased up to 400 and then up to 600 and few months ago up to now supposed to be 800. I Called and...
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8 comments
Anonymous
#1293204

HA I love it :) hahaha and yes My name is Mike and mikemailnit is mail email address, you on drugs? lol just joking Any how Good Night & God Bless!

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Review
#966827 Review #966827 is a subjective opinion of poster.
Product
Jcpenney Account
Pros
  • Product
Cons
  • Unavailable sales clerks
  • Jcpenney credit card
  • Worst customer experience
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor Attitude Toward Customer
5.0
Details
I had a J C Penney account they have closed my account ! I had a no balances owing on my account too. I did however file bankruptcy on other charges (not J C Penney)? The card was my first, called a young modern account had a large open credit balance Over the years...
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3 comments
Anonymous
#1208874

JCPenney credit card is not held by JCPenney Corporation.

If you haven't used your card in the last 18 months, the credit card company reserves the right to close your inactive account.

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Review
#854285 Review #854285 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
credit
Loss
$11
Preferred solution
Let the company propose a solution
I've had an account with JC Penny since the 80's, and I admittingly don't go to the store that often...(live a good ways away), however I did shop there today 4/10/16 and spent a lot of time picking out items to get the best prices with coupons and using my JC Penney...
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Review
#827330 Review #827330 is a subjective opinion of poster.
Product
Jcpenney Account
Pros
  • Leaving the store for last time
Cons
  • Hanging on the phone 30 minutes for answer
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
Tags
  • Bad Practices
JC Penny's managers made their schedule for 2 weeks at a time. When I asked them (3 times) what my hours were for the week of Christmas, management continuously told me that they were still working on the schedule. The last time I asked; I told them that if they plan...
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2 comments
Anonymous
#1213142

Agreed my advise DO NOT apply at jcp they will stab you in the back the first time you turn around...and the management HAPPY what can I say probably nothing that's legal on this website

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Review
#773028 Review #773028 is a subjective opinion of poster.
Product
Jcpenney Account
Cons
  • Misuse of power by management
  • Bad corporate ideals
  • Immoral judgements
Reason of review
Misuse of management's position
Loss
$235
Preferred solution
Let the company propose a solution
Tags
  • Corporate Rip Off
  • Bad Practices

Jcpenney Account Review

2.0
Details
Hi I just called to gcpenny customer service to change my address at 9:02pm on 8th Jan 2016, somebody try to help me over the phon, but he talked with me like a racist, he didn't like to answer my question politely, he was in a bad mood, so if you inviting the people to join gcpenny, don't forget to put somebody polite and patient, because he really gave me a very bad feeling.
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Review
#767031 Review #767031 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
Poor customer service
3.0
Details
My husband and I ordered a mattress set on Nov 27th and we recieved confirmation and money was taken out of our account on Dec 4th stating that the items were shipped. A week went by and no phone call or email, so I called custo.er service who indicated that the...
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1 comment
Anonymous
#1171233

Update: I did write my attorney general and they did send a letter to the company and sent my a copy of their reply. It was a total lie!

That mentioned how they tried to call me and the phone was disconnected and I could get in contact with a manager (left her name) blah blah blah. Of course I called and the person was not there and left a message with my phone number and email address. Guess what? She never called me back!

Big surprise! So at the moment no furniture from JC Penney department store ever!

Review
#758466 Review #758466 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
Problem with delivery
1.0
Details
I know no one at jcpenneys gives a hoot but I need to vent. I placed an order on 12/12/15 for several items totaling $200. I paid through my bank account which had adequate funds to pay for the amount. The problem is that I have an automatic mortgage payment that was...
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3 comments
Anonymous
#1116114

Your own stupdity caused this to happen. Grow up and actually learn to budget your money you whiny ***

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Review
#757760 Review #757760 is a subjective opinion of poster.
Product
Jcpenney Account
Cons
  • Paying 4 times the amount of item i never received
Reason of review
Problems with payment
I ve had a Jc pennys account for 30 years, never been late, now on autopay due on the 18th of month.I have it paid on 16th to avoid any issues, so October paid on 16th on auto pay, somehow the bank changed my due date to 15th without my knowledge and slapped a $25 late...
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2 comments
AskSynchrony
#1060803

**To expedite a response, please provide Reference code DM 11915_pc_anonymous**

I’m sorry you have experienced issues with your Synchrony Financial account. We would like to try and resolve your concerns.

Please email me at ask.synchrony@synchronyfinancial.com with your name and phone number.

A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,

Nicole

Synchrony Financial

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Review
#731116 Review #731116 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
Problems with payment
I tried to place an order for clothing on the JCPenney web site and it was cancelled about a minute after I placed it. The email I received said it might be related to a credit card or other problem, and that I had to call to get it fixed. I called the number...
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Review
#727126 Review #727126 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
Order processing issue
Loss
$400
Preferred solution
Fix your broken security system
Tags
  • cancelled order
  • Bad Experience
  • Website error

Jcpenney in Pensacola, Florida - Refund/Claims

1.0
Details
We bought a dresser that came damaged and at first they gave us a portion of a refund to account for the damage. After more damage was discovered, they sent another dresser. You guessed it, that one came damaged as well. My wife was fed up with getting damaged items from them and decided that she just wanted a refund. After a battle with the customer service department over being able to be refunded the remainder (apparently the woman though that once you get some portion back that relieves them from all necessity to do anything else). Eventually someone who was competent enough with the process filed a return. At first they didn't claim that they had received the return from the shipping company that THEY solicited and used. After not being able to contact the shipping company for over a week JC Penney finally found the return. That was last month on the 14th. My wife has called JC Penney customer service over 15 times now trying to get our money back for the dresser that they took back. Each time we call, they have no idea what has happened so far so we have to re explain everything. Each person we get on the phone assures us that he or she has put a note in the system for it to be a priority to refund our money within 48-72 hours. Again, this was over a month ago. Needless to say JC Penney at the moment has refused to refund the money for a dresser that they have had for over a month now. All we can do is continue to call and pester them, but for $500+, call and pester them we will. Every day until we get the refund that is a month late.
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Review
#647083 Review #647083 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
Poor customer service
Loss
$530
Preferred solution
Full refund