Product: Jcpenney Account Clear all filters (53 of 53 reviews match)
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I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants. They fit well, are extremely...
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392 comments
Anonymous
#1744449

I miss cabin creek they where my staple and now I need new and can't find them . If anyone out there knows a store that carries them please post it Thank you Julie

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Review
#351820 Review #351820 is a subjective opinion of poster.
Product
Jcpenney Account
After purchasing a item on line I find they sent the wrong size, even though the order states the correct item & size....I did not want to spend more shipping charges to send the item back so I took it to the local store and returned it....I paid for the item with...
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34 comments
Anonymous
#1619725

That is good to know since I just returned a smart watch to them.

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Review
#466815 Review #466815 is a subjective opinion of poster.
Product
Jcpenney Account

Jcpenney - Closed Account

1.0
Details
I opened a JCP Credit Card in March and purchased several items. Within a month I payed the balance in full. They went ahead without notification and closed an already approved account in August because my score went down. When I opened the account nobody informed me of their practice before I opened one. I had lost my job and was on hard times. Thanks JC Penney for *** on someone when they are already down! I will never shop there again! You lost a customer for life.
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Review
#1639740 Review #1639740 is a subjective opinion of poster.
Product
Jcpenney Account
Pros
  • Good employee
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
1.0
Details
JC Penney sucks. I signed up for a card September, 2018. They sent the card to an incorrect address and never contacted me as to the issue. My charges totaled $12. When I found out about the incorrect address, I called JC Penney. Spoke with a live agent and she told me...
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1 comment
Anonymous
#1662671

I also have issues with JC Penny. We had a purchase balance of 82.33 which was due on 3/2/19.

I pay all my bills electronically. My bank statement showed the transaction was made on 2/25/19, yet the Jc penny Billing department issued a late payment fee of $29.00. It has been verbally waived but I asked my bank if it is possible that this payment was not made on time and they assured me that an electronic payment is made the same day it is shown on the statement. JC Penny tried to blame my bank for the error.

Typical corporate b.s.. I am waiting to see the statement with the credit of 29.00 on it.

Review
#1454032 Review #1454032 is a subjective opinion of poster.
Product
Jcpenney Account
Cons
  • Billing problems - new credit card
  • 0 customer service
Reason of review
Problems with payment
Tags
  • account cancellation
I have had a JCPenny card for YEARS. 04/10/2019 I shopped at the Rockaway Mall in Rockaway, NJ. I was in the shoe department buying shoes and a dress. Handed the associates my JCPenny card and it said I couldn't use it. I think the last time I used it might have been a...
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Review
#1512239 Review #1512239 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
Poor customer service
1.0
Details
No notice from JC Penney that they intended to close my 29 year old account.Found out from a Credit Karma email that JC Penney closed it without giving me any notice what so ever. Credit Karma reason: not active enough. Yes, I pay cash a lot. So Penney's punishes you...
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2 comments
Anonymous
#1571378

I'm sorry that happened to you after 29 years,that happened to me after 2-3 years,it doesn't feel good,I know that.

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Review
#1204764 Review #1204764 is a subjective opinion of poster.
Product
Jcpenney Account
Cons
  • Customer service cannot access records after 29 years
Reason of review
closed credit card for "inactive" no notification given!
Preferred solution
Let the company propose a solution
3.5
Details
They tried to tell me that I was two months behind with my credit card.They just increased my limit. I called and they told me it was nothing they can do. I just had death in the family and they still didn’t care. I will never shop there again!!! I was not late at all....
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3 comments
Anonymous
#1422784

JCPenney credit card is held by Synchrony Bank. You need to work with Synchrony Bank and find out what is going on. JCPenney employees cannot look up customers credit card accounts.

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Review
#1135557 Review #1135557 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
Problems with payment

Jcpenney - Cancelled account

1.0
Details
Just received a letter informing me my account was cancelled due to credit activity. I was sure to thank them and advise I will no longer be shopping at the dying jcp. I was never late and hadn't used the account in over a year. This is how a store in trouble operates. It is no surprize. They were selling terrible merchandise anyway. Going into local stores is always a nightmare. Items are off the racks, merchandise is poorly displayed and size selections seemed to indicate a desire to attract only obese customers. Customer service is non-existent and cashiers are clueless and rude. This is one store which I will not miss.
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Review
#1090478 Review #1090478 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
Credit account cancelled
Tags
  • account cancellation

Jcpenney - JC Penney just doesn't care

1.0
Details
If there could be less than one star, I would pick that. I got an email today stating that my reward would be expiring. I tried to log on to my account, but got a message that the password was incorrect. I asked for a new password but did not receive one. So I called the rewards customer service. I was on hold for 1 hour and 20 minutes. I finally reached someone, who told me the email was a mistake. I called Penney's general customer service and got a bunch of excuses of why they were so busy. When I said I should receive some rewards points for being on hold for a ridiculous amount of time and not being able to access my account, I was told no. There was absolutely no effort to make things better or have me leave the situation as a happy customer.
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Review
#1047605 Review #1047605 is a subjective opinion of poster.
Product
Jcpenney Account
Cons
  • Customer service
  • Not helpful
  • Untrained staff and deceptive reps
Reason of review
Poor customer service

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

Jcpenney Reviews

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  5. 25 reviews
Jcpenney reviews

Jcpenney - Pissed Poor

3.3
Details
Took 45 minutes to complete my shopping. the associate couldnot find my account. Told me to go use the store credit line. The Credit Line only spoke Spanish. the store manager told me to use my personal cell to contact the credit deparment. The credit dept. rep. found my account using my ssn and my home telephone, which the associates could have done. i was totally embrassed by the exprience.
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1 comment
Anonymous
#1757356

Why not carry your card like a normal person? Stop being entitled and thinking that everyone will do everything for you.

Review
#1058968 Review #1058968 is a subjective opinion of poster.
Product
Jcpenney Account
Cons
  • Way i was treated and man handled
Reason of review
Order processing issue