Product: Jcpenney Account Clear all filters (47 of 47 reviews match)
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Just received a letter informing me my account was cancelled due to credit activity.I was sure to thank them and advise I will no longer be shopping at the dying jcp. I was never late and hadn't used the account in over a year. This is how a store in trouble operates....
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1.0
Product
Jcpenney Account
#1090478
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I have a very small balance and "thought" I signed up for auto-drafts to only discover those drafts were NOT being taken out!I have several auto drafts for small amounts and they always post in different forms on my bank statements. I wanted to pay the whopping $163...
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Anonymous
Charlotte Williams

I paid my credit card at i.e. of the locations and were told that the machine was down but my payment went through. Wrong I was hit with a late fee. And even though it been re...

Product
Jcpenney Account
I didn't like
  • Will never darken a jcpenney store again
#1052528
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If there could be less than one star, I would pick that.I got an email today stating that my reward would be expiring. I tried to log on to my account, but got a message that the password was incorrect. I asked for a new password but did not receive one. So I called...
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1.0
Product
Jcpenney Account
I didn't like
  • Not helpful
  • Customer service
  • Untrained staff and deceptive reps
#1047605
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Jcpenney - Pissed Poor

#1058968
3.3
Details
Took 45 minutes to complete my shopping. the associate couldnot find my account. Told me to go use the store credit line. The Credit Line only spoke Spanish. the store manager told me to use my personal cell to contact the credit deparment. The credit dept. rep. found my account using my ssn and my home telephone, which the associates could have done. i was totally embrassed by the exprience.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Product or Service Quality
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Warranty
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Jcpenney Account Review

#767031
2.0
Details
Hi I just called to gcpenny customer service to change my address at 9:02pm on 8th Jan 2016, somebody try to help me over the phon, but he talked with me like a racist, he didn't like to answer my question politely, he was in a bad mood, so if you inviting the people to join gcpenny, don't forget to put somebody polite and patient, because he really gave me a very bad feeling.
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Diversity of Products or Services
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Warranty
While my mother was dying in the hospital I recieved a bill on a JCPenny card (that I had not seen or used for at least a year).It arrived in Oct. and was overdue, so that the supposed original charge/charge date was impossible to decipher. It was for around $139....
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1.0
Product
Jcpenney Account
#1011962
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I had a J C Penney account they have closed my account ! I had a no balances owing on my account too. I did however file bankruptcy on other charges (not J C Penney)? The card was my first, called a young modern account had a large open credit balance Over the years...
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Anonymous
Anonymous

JCPenney credit card is not held by JCPenney Corporation.If you haven't used your card in the last 18 months, the credit card company reserves the right to close your inactive...

Anonymous
Anonymous

I wont hold my breath J C P will probably never contact me or apologize.

5.0
Product
Jcpenney Account
#854285
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I've had an account with JC Penny since the 80's, and I admittingly don't go to the store that often...(live a good ways away), however I did shop there today 4/10/16 and spent a lot of time picking out items to get the best prices with coupons and using my JC Penney...
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Product
Jcpenney Account
I liked
  • Leaving the store for last time
I didn't like
  • Hanging on the phone 30 minutes for answer
#827330
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JC Penny's managers made their schedule for 2 weeks at a time. When I asked them (3 times) what my hours were for the week of Christmas, management continuously told me that they were still working on the schedule. The last time I asked; I told them that if they plan...
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Anonymous
Anonymous

Agreed my advise DO NOT apply at jcp they will stab you in the back the first time you turn around...and the management HAPPY what can I say probably nothing that's legal on t...

Anonymous
Lynn

This issue has never been resolved. Worse place to work for.

Jcpenney Westport, Massachusetts
Product
Jcpenney Account
I didn't like
  • Worst experience
  • Bad corporate ideals
  • Immoral judgements
#773028
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My husband and I ordered a mattress set on Nov 27th and we recieved confirmation and money was taken out of our account on Dec 4th stating that the items were shipped. A week went by and no phone call or email, so I called custo.er service who indicated that the...
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Anonymous
Anonymous

Update: I did write my attorney general and they did send a letter to the company and sent my a copy of their reply. It was a total lie! That mentioned how they tried to call ...

3.0
Product
Jcpenney Account
#758466
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I know no one at jcpenneys gives a hoot but I need to vent. I placed an order on 12/12/15 for several items totaling $200. I paid through my bank account which had adequate funds to pay for the amount. The problem is that I have an automatic mortgage payment that was...
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Anonymous
Anonymous

Your own stupdity caused this to happen. Grow up and actually learn to budget your money you whiny b*tch

tallen1212
Anonymous

Sorry but I can't see how this is Penney's problem. The issue is that you purchased items with money you didn't have. Your nonchalant attitude about overdraft fees "oh well....

1.0
Product
Jcpenney Account
I didn't like
  • Paying 4 times the amount of item i never received
#757760
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I ve had a Jc pennys account for 30 years, never been late, now on autopay due on the 18th of month.I have it paid on 16th to avoid any issues, so October paid on 16th on auto pay, somehow the bank changed my due date to 15th without my knowledge and slapped a $25 late...
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AskSynchrony
AskSynchrony

**To expedite a response, please provide Reference code DM 11915_pc_anonymous** I’m sorry you have experienced issues with your Synchrony Financial account. We would like to t...

Anonymous
Anonymous

What date was listed on your bill? I bet it was the 15th. Pay your bills on time!

Jcpenney Jefferson, Maine
Product
Jcpenney Account
#731116
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