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No notice from JC Penney that they intended to close my 29 year old account.Found out from a Credit Karma email that JC Penney closed it without giving me any notice what so ever. Credit Karma reason: not active enough. Yes, I pay cash a lot. So Penney's punishes you...
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Anonymous
SC

I'm sorry that happened to you after 29 years,that happened to me after 2-3 years,it doesn't feel good,I know that.

Anonymous
Emily

If you haven't used your card for a year or longer, our credit dept automatically closes the account to prevent YOU from theft. It is for security reasons. Meaning if you lost...

1.0
Product
Jcpenney Account
I didn't like
  • Customer service cannot access records after 29 years
#1204764
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They tried to tell me that I was two months behind with my credit card.They just increased my limit. I called and they told me it was nothing they can do. I just had death in the family and they still didn’t care. I will never shop there again!!! I was not late at all....
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Anonymous
Celeste65

JCPenney credit card is held by Synchrony Bank. You need to work with Synchrony Bank and find out what is going on. JCPenney employees cannot look up customers credit card acc...

Anonymous
Celeste65

The JCPenney credit card is not through JCPenney. It is through Synchrony Bank. JCPenney employees cannot look up your account to see how much you owe or fees Etc. We are not ...

3.5
Product
Jcpenney Account
#1135557
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Just received a letter informing me my account was cancelled due to credit activity.I was sure to thank them and advise I will no longer be shopping at the dying jcp. I was never late and hadn't used the account in over a year. This is how a store in trouble operates....
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1.0
Product
Jcpenney Account
#1090478
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Jcpenney - Pissed Poor

Took 45 minutes to complete my shopping. the associate couldnot find my account. Told me to go use the store credit line. The Credit Line only spoke Spanish. the store manager told me to use my personal cell to contact the credit deparment. The credit dept. rep. found my account using my ssn and my home telephone, which the associates could have done. i was totally embrassed by the exprience.
3.3
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Product
Jcpenney Account
I didn't like
  • Way i was treated and man handled
#1058968
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I have a very small balance and "thought" I signed up for auto-drafts to only discover those drafts were NOT being taken out!I have several auto drafts for small amounts and they always post in different forms on my bank statements. I wanted to pay the whopping $163...
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Anonymous
Charlotte Williams

I paid my credit card at i.e. of the locations and were told that the machine was down but my payment went through. Wrong I was hit with a late fee. And even though it been re...

Product
Jcpenney Account
I didn't like
  • Will never darken a jcpenney store again
#1052528
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If there could be less than one star, I would pick that.I got an email today stating that my reward would be expiring. I tried to log on to my account, but got a message that the password was incorrect. I asked for a new password but did not receive one. So I called...
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1.0
Product
Jcpenney Account
I didn't like
  • Untrained staff and deceptive reps
  • Not helpful
  • Customer service
#1047605
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While my mother was dying in the hospital I recieved a bill on a JCPenny card (that I had not seen or used for at least a year).It arrived in Oct. and was overdue, so that the supposed original charge/charge date was impossible to decipher. It was for around $139....
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1.0
Product
Jcpenney Account
#1011962
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Out of no where Jcpenney has lowered my credit. This is the second time happened and I been with JCP for over 3 years. At first I started with 200 dollar credit then it increased up to 400 and then up to 600 and few months ago up to now supposed to be 800. I Called and...
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Anonymous
Anonymous

HA I love it :) hahaha and yes My name is Mike and mikemailnit is mail email address, you on drugs? lol just joking Any how Good Night & God Bless!

Anonymous
mikemailnit

Aw look another coward hiding there name wants to get in on this. Looks like Im not the only one who agrees that the reply was just blaming me of not using my card and that I ...

3.6
Product
Jcpenney Account
I liked
  • Product
I didn't like
  • Bad costumer service over the phone
  • Worst customer experience
  • Rude reps
#966827
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I had a J C Penney account they have closed my account ! I had a no balances owing on my account too. I did however file bankruptcy on other charges (not J C Penney)? The card was my first, called a young modern account had a large open credit balance Over the years...
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Anonymous
Anonymous

JCPenney credit card is not held by JCPenney Corporation.If you haven't used your card in the last 18 months, the credit card company reserves the right to close your inactive...

Anonymous
Anonymous

I wont hold my breath J C P will probably never contact me or apologize.

5.0
Product
Jcpenney Account
#854285
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I've had an account with JC Penny since the 80's, and I admittingly don't go to the store that often...(live a good ways away), however I did shop there today 4/10/16 and spent a lot of time picking out items to get the best prices with coupons and using my JC Penney...
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Product
Jcpenney Account
I liked
  • Leaving the store for last time
I didn't like
  • Hanging on the phone 30 minutes for answer
#827330
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