Product: Jcpenney Account Clear all filters (49 of 49 reviews match)
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They tried to tell me that I was two months behind with my credit card.They just increased my limit. I called and they told me it was nothing they can do. I just had death in the family and they still didn’t care. I will never shop there again!!! I was not late at all....
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Anonymous
Lisa

A cashier cannot look up the info like late fees on your account for security reasons. You have to call customer service for that.

3.5
Product
Jcpenney Account
#1135557
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Just received a letter informing me my account was cancelled due to credit activity.I was sure to thank them and advise I will no longer be shopping at the dying jcp. I was never late and hadn't used the account in over a year. This is how a store in trouble operates....
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1.0
Product
Jcpenney Account
#1090478
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I have a very small balance and "thought" I signed up for auto-drafts to only discover those drafts were NOT being taken out!I have several auto drafts for small amounts and they always post in different forms on my bank statements. I wanted to pay the whopping $163...
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Anonymous
Charlotte Williams

I paid my credit card at i.e. of the locations and were told that the machine was down but my payment went through. Wrong I was hit with a late fee. And even though it been re...

Product
Jcpenney Account
I didn't like
  • Will never darken a jcpenney store again
#1052528
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Jcpenney - Pissed Poor

#1058968
3.3
Details
Took 45 minutes to complete my shopping. the associate couldnot find my account. Told me to go use the store credit line. The Credit Line only spoke Spanish. the store manager told me to use my personal cell to contact the credit deparment. The credit dept. rep. found my account using my ssn and my home telephone, which the associates could have done. i was totally embrassed by the exprience.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
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Jcpenney Account Review

#767031
2.0
Details
Hi I just called to gcpenny customer service to change my address at 9:02pm on 8th Jan 2016, somebody try to help me over the phon, but he talked with me like a racist, he didn't like to answer my question politely, he was in a bad mood, so if you inviting the people to join gcpenny, don't forget to put somebody polite and patient, because he really gave me a very bad feeling.
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Diversity of Products or Services
Price Affordability
Warranty
If there could be less than one star, I would pick that.I got an email today stating that my reward would be expiring. I tried to log on to my account, but got a message that the password was incorrect. I asked for a new password but did not receive one. So I called...
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1.0
Product
Jcpenney Account
I didn't like
  • Not helpful
  • Untrained staff and deceptive reps
  • Customer service
#1047605
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While my mother was dying in the hospital I recieved a bill on a JCPenny card (that I had not seen or used for at least a year).It arrived in Oct. and was overdue, so that the supposed original charge/charge date was impossible to decipher. It was for around $139....
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1.0
Product
Jcpenney Account
#1011962
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Out of no where Jcpenney has lowered my credit. This is the second time happened and I been with JCP for over 3 years. At first I started with 200 dollar credit then it increased up to 400 and then up to 600 and few months ago up to now supposed to be 800. I Called and...
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Anonymous
Anonymous

HA I love it :) hahaha and yes My name is Mike and mikemailnit is mail email address, you on drugs? lol just joking Any how Good Night & God Bless!

Anonymous
mikemailnit

Aw look another coward hiding there name wants to get in on this. Looks like Im not the only one who agrees that the reply was just blaming me of not using my card and that I ...

3.6
Product
Jcpenney Account
I liked
  • Product
I didn't like
  • Jcpenney credit card
  • Worst customer experience
  • Unavailable sales clerks
#966827
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I had a J C Penney account they have closed my account ! I had a no balances owing on my account too. I did however file bankruptcy on other charges (not J C Penney)? The card was my first, called a young modern account had a large open credit balance Over the years...
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Anonymous
Anonymous

JCPenney credit card is not held by JCPenney Corporation.If you haven't used your card in the last 18 months, the credit card company reserves the right to close your inactive...

Anonymous
Anonymous

I wont hold my breath J C P will probably never contact me or apologize.

5.0
Product
Jcpenney Account
#854285
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I've had an account with JC Penny since the 80's, and I admittingly don't go to the store that often...(live a good ways away), however I did shop there today 4/10/16 and spent a lot of time picking out items to get the best prices with coupons and using my JC Penney...
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Product
Jcpenney Account
I liked
  • Leaving the store for last time
I didn't like
  • Hanging on the phone 30 minutes for answer
#827330
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JC Penny's managers made their schedule for 2 weeks at a time. When I asked them (3 times) what my hours were for the week of Christmas, management continuously told me that they were still working on the schedule. The last time I asked; I told them that if they plan...
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Anonymous
Anonymous

Agreed my advise DO NOT apply at jcp they will stab you in the back the first time you turn around...and the management HAPPY what can I say probably nothing that's legal on t...

Anonymous
Lynn

This issue has never been resolved. Worse place to work for.

Westport, Massachusetts
Product
Jcpenney Account
I didn't like
  • Bad corporate ideals
  • Worst experience
  • Misuse of power by management
#773028
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My husband and I ordered a mattress set on Nov 27th and we recieved confirmation and money was taken out of our account on Dec 4th stating that the items were shipped. A week went by and no phone call or email, so I called custo.er service who indicated that the...
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Anonymous
Anonymous

Update: I did write my attorney general and they did send a letter to the company and sent my a copy of their reply. It was a total lie! That mentioned how they tried to call ...

3.0
Product
Jcpenney Account
#758466
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