Product: Jcpenney Account Clear all filters (52 of 52 reviews match)
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I have had a JCPenny card for YEARS. 04/10/2019 I shopped at the Rockaway Mall in Rockaway, NJ. I was in the shoe department buying shoes and a dress. Handed the associates my JCPenny card and it said I couldn't use it. I think the last time I used it might have been a...
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Review
#1512239 Review #1512239 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
Poor customer service
1.0
Details
JC Penney sucks. I signed up for a card September, 2018. They sent the card to an incorrect address and never contacted me as to the issue. My charges totaled $12. When I found out about the incorrect address, I called JC Penney. Spoke with a live agent and she told me...
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1 comment
Anonymous
#1662671

I also have issues with JC Penny. We had a purchase balance of 82.33 which was due on 3/2/19. I pay all my bills electronically. My bank statement showed the transaction was m...

Review
#1454032 Review #1454032 is a subjective opinion of poster.
Product
Jcpenney Account
Cons
  • 0 customer service
  • Billing problems - new credit card
Reason of review
Problems with payment
Tags
  • account cancellation
1.0
Details
No notice from JC Penney that they intended to close my 29 year old account.Found out from a Credit Karma email that JC Penney closed it without giving me any notice what so ever. Credit Karma reason: not active enough. Yes, I pay cash a lot. So Penney's punishes you...
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2 comments
Anonymous
#1571378

I'm sorry that happened to you after 29 years,that happened to me after 2-3 years,it doesn't feel good,I know that.

Review
#1204764 Review #1204764 is a subjective opinion of poster.
Product
Jcpenney Account
Cons
  • Customer service cannot access records after 29 years
Reason of review
closed credit card for "inactive" no notification given!
Preferred solution
Let the company propose a solution
3.5
Details
They tried to tell me that I was two months behind with my credit card.They just increased my limit. I called and they told me it was nothing they can do. I just had death in the family and they still didn’t care. I will never shop there again!!! I was not late at all....
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3 comments
Anonymous
#1422784

JCPenney credit card is held by Synchrony Bank. You need to work with Synchrony Bank and find out what is going on. JCPenney employees cannot look up customers credit card acc...

Review
#1135557 Review #1135557 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
Problems with payment

Jcpenney - Cancelled account

1.0
Details
Just received a letter informing me my account was cancelled due to credit activity. I was sure to thank them and advise I will no longer be shopping at the dying jcp. I was never late and hadn't used the account in over a year. This is how a store in trouble operates. It is no surprize. They were selling terrible merchandise anyway. Going into local stores is always a nightmare. Items are off the racks, merchandise is poorly displayed and size selections seemed to indicate a desire to attract only obese customers. Customer service is non-existent and cashiers are clueless and rude. This is one store which I will not miss.
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Review
#1090478 Review #1090478 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
Credit account cancelled
Tags
  • account cancellation

Jcpenney - Pissed Poor

3.3
Details
Took 45 minutes to complete my shopping. the associate couldnot find my account. Told me to go use the store credit line. The Credit Line only spoke Spanish. the store manager told me to use my personal cell to contact the credit deparment. The credit dept. rep. found my account using my ssn and my home telephone, which the associates could have done. i was totally embrassed by the exprience.
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Review
#1058968 Review #1058968 is a subjective opinion of poster.
Product
Jcpenney Account
Cons
  • Way i was treated and man handled
Reason of review
Order processing issue
I have a very small balance and "thought" I signed up for auto-drafts to only discover those drafts were NOT being taken out!I have several auto drafts for small amounts and they always post in different forms on my bank statements. I wanted to pay the whopping $163...
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1 comment
Anonymous
#1337999

I paid my credit card at i.e. of the locations and were told that the machine was down but my payment went through. Wrong I was hit with a late fee. And even though it been re...

Review
#1052528 Review #1052528 is a subjective opinion of poster.
Product
Jcpenney Account
Cons
  • Will never darken a jcpenney store again
Reason of review
Poor customer service
Loss
$125

Jcpenney - JC Penney just doesn't care

1.0
Details
If there could be less than one star, I would pick that. I got an email today stating that my reward would be expiring. I tried to log on to my account, but got a message that the password was incorrect. I asked for a new password but did not receive one. So I called the rewards customer service. I was on hold for 1 hour and 20 minutes. I finally reached someone, who told me the email was a mistake. I called Penney's general customer service and got a bunch of excuses of why they were so busy. When I said I should receive some rewards points for being on hold for a ridiculous amount of time and not being able to access my account, I was told no. There was absolutely no effort to make things better or have me leave the situation as a happy customer.
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Review
#1047605 Review #1047605 is a subjective opinion of poster.
Product
Jcpenney Account
Cons
  • Untrained staff and deceptive reps
  • Not helpful
  • Customer service
Reason of review
Poor customer service

Jcpenney - Account Review

1.0
Details
While my mother was dying in the hospital I recieved a bill on a JCPenny card (that I had not seen or used for at least a year). It arrived in Oct. and was overdue, so that the supposed original charge/charge date was impossible to decipher. It was for around $139. After several phone calls one representative let slip it was originally a $25 charge in July. They actually let JCPenny investigate their own fraud, and of course they found none. My mother died and left me independantly wealthy so JCPenny, who has played their hand by mailing bills to me simultaneously with a 13 call a day Allied Collections barrage, can suck it! All allied calls are blocked with a free app and I do not and will never need the credit (that dropped 200pts from perfect) they are hurting me so bad (yeah) with destroying. Knowing how many criminals they have employed in my area, I don't know what JCPenny is covering up right now, but this is the sixth incident of this kind my family has experienced. The three times they screwed up my well off, middle class, Government accountant father's account there were appologies and free interest and lots of credit back. I don't fight...I just walk away and you can believe no one I know will ever again buy from JCPennys. Good lord willing, eventually internet shopping will kill them dead ASAP! BEWARE "accidental" credit card fraud is a thing with this company!
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Review
#1011962 Review #1011962 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
Problems with payment

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts
3.6
Details
Out of no where Jcpenney has lowered my credit. This is the second time happened and I been with JCP for over 3 years. At first I started with 200 dollar credit then it increased up to 400 and then up to 600 and few months ago up to now supposed to be 800. I Called and...
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8 comments
Anonymous
#1293204

HA I love it :) hahaha and yes My name is Mike and mikemailnit is mail email address, you on drugs? lol just joking Any how Good Night & God Bless!

Review
#966827 Review #966827 is a subjective opinion of poster.
Product
Jcpenney Account
Pros
  • Product
Cons
  • Worst customer experience
  • Unavailable sales clerks
  • Rude reps
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor Attitude Toward Customer