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I oredered a 6 piece Brooks bedroom furniture set on cyber Monday. Cust service and I confirmed several times what the 6 pieces were, the material, the shipping etc.

In the end I got only 4 pieces but still got charges full amount. After 2 hours toinite on phone JCP and I agreed to a price on two misisng pieces (Nightstand and tv ready dresser) BUT THEN she tells me we do not have them in stock and I can't tell you if they are being discontinued or not...until the 17TH!

Bottom of platform storage drawer was cracked in 2 places and was particle board.

Furniture customer care 1-80*-442-**** was HORRIBLE...no help, just kept apologizing. My first complete bedroom matching set and it is not complete or matching!

WILL NEVER SHOP JCP again.

I hope they do go out of business they deserve it!

One end does not know what the other is doing

They may just come and pick up the pieces I paid to have assembled today...but they can't guraantee me they will give me my money back

Location: Winter Garden, Florida

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Guest

That is what happened to me exactly - wants to deliver two different pieces at different dates - your mattress one day then three days later the frame. I had to cancel my order for their convenience the shipper.

Guest

JC Penney has the WORST customer service I have EVER encountered. Agent actually hung-up on me. They couldn't guarantee a delivery date and 4 hour window of delivery, which any reputable company should be able to do.

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