I recently moved to the east coast from the west coast, and therefore have a new address and phone number. I went to update my information on the credit card login site, only to be told that I could not update my address without my previous mobile phone (which is inoperative in my new town of residence).
Apparently, sending a secure passcode via email is not possible; the passcode can only be received via the mobile phone number already on the site. I figured by calling customer service I could get these issues resolved. I was mistaken. They have to snail mail the passcode, which takes 7-10 days, and my JCP credit card is utterly useless until then.
So much for taking advantage of the fall sale. I guess JCP doesn't want my money!
Review about: Jcpenney Credit Card.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.