I have a function for work coming up and ordered a new suit from jcp.com. My shipment arrived.
It's a blazer and a purple t-shirt. Not the blazer and pair of slacks I ordered. Their solution: drive to the store to exchange. I live 40 miles away, hence the online order.
Gas is $4 a gallon, I'm not doing that to correct their error. Next! Send them back the t-shirt sent in error. Only once it's received will they ship my slacks.
I'm not paying to ship back your screw up! Two days later, they email a UPS slip to ship it back on their dime. Won't issue credit until the t-shirt is received by them, they want my card info. to charge for the slacks I already paid for.
Credit takes days, but the new charge will be immediate. I will not be perusing their site again!
Product or Service Mentioned: Jcpenney Credit Card.