Bought $5k diamond ring at JC Penny in Tigard, Oregon. 3 months after purchase, one of the larger diamonds fell out of the setting and we spent hours looking around the house for it.
We found the missing diamond and took all back to the store - Store manager: Alan Apondoca refused to give refund saying that the ring was not faulty; diamonds fall out of rings all the time and that is what the "JC Penny Care Plan" is for.... And I was a month past the 45 day refund period. Now my wife worries that a diamond will fall out again and we will be stuck. JC Pennys does not stand behind the products they sell.
I will never shop there again.
Product or Service Mentioned: Jcpenney Manager.
Reason of review: Bad quality.