State: Indiana Product: Jcpenney Shipping Service Clear all filters (2 of 115 reviews match)

Jcpenney in Fort Wayne, Indiana - Terrible

I made what a thought was a one time purchase later to find out that they broke my items up and only charged for what was shipped. I was never made aware that this would be done!
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#1414980 Review #1414980 is a subjective opinion of poster.
Jcpenney Shipping Service
Reason of review
Order processing issue
I have ordered thru many different companies' websites in the past and even handle customers placing catalog orders myself on a daily basis and I have to say, JC Penney web sales provides some of the WORST customer service I have ever seen. If you are able to walk into...
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I've had the same experience. I've placed two orders with them.

THe first, about two weeks ago and the second about a week ago. As of today, I've received one item from the first order (it was supposed to contain 3). I went online to check the status of that and my other order and there is no information. Nothing in my order history, nothing anywhere, not even for the second order, which I was notified by email had shipped earlier this week.

It is as if the orders do not exist. I tried their customer service line, but was on hold so long I decided to try later.

If they expect to survive and avoid joining Montgomery Ward on the scrap heap they really need to pick it up. :(

#337257 Review #337257 is a subjective opinion of poster.
Jcpenney Shipping Service

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
(800) 322-1189
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