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I was not told that the appliance had specific requirements for instillation and the installation crew did not come prepared to provide a complete installation. A qualified plumber was brought in later (at my expense) who then determined the pre-conditions were unrealistic.

As a result the time spent was in excess of a reasonable expectation and two weekends were spent trying to accommodate the incompetence of the installation company and JC Penneys.

I estimate the cost to me personally was about 60% of the retail price of the appliance. I kept the appliance and use it with a diminished functioning capacity.

Product or Service Mentioned: Refrigerator Installation.

Reason of review: Poor customer service.

Monetary Loss: $450.

Preferred solution: Deliver product or service ordered.

I liked: Only 2 out of 8 customer service personnell.

I didn't like: Lack of trained personnell.

Company wrote 0 private or public responses to the review from Oct 21, 2017.
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