State: Illinois Product: Jcpenney Shipping Service Clear all filters (3 of 115 reviews match)
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Jcpenney - Shipping Service Review from Chicago, Illinois

1.0
Details
Be aware of purchasing a huge amount of items online from JCPenney due to freud and being cheated, or should I said robbed. I purchased about 30 items online. After i received the shipment, some of the items which were on the Order Summary I did not receive them. However, I was charged for those items I did not receive and were on the Order Summary. When I called the JC Penney number 18003221189, the lady said that probably they did not have those items I wad charged for, and that's why I did not receive them. However, when I purchased all the items it showed on the system they are in stock. The same jcpenney customer service I was talking to said that if i want them to send me the items I did not received, she will charge me again for them and this time I will be charged their regular price. If they don't have those items, as the lady said initially, how I will receive them a second time. I will never shop online again from JC Penney. I will shop from Macy. I have always received the correct items and all of the items I have purchased online frim Macy.Even they prefer to send me the items in chunk, which means that they nake sure they ship all the items they indicate on the order summary.
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Review
#941188 Review #941188 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue

Update by user Oct 06, 2012

Update #3. Final update.

I ended up calling JCP to remind them I had only received one of the canceled invoices via email. I should have received 4.

The representative replied that they are not able to email invoices. I explained that I had already received one,...

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Review
#348497 Review #348497 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Loss
$1499

Jcpenney in Bolingbrook, Illinois - Don't but furniture online from JC PENNEY

I ordered a loveseat online from jc penney 6 weeks ago they sent 2 left arm/legs cnnpot use i calle dweek later sent wrong part again then clled 2 weeks nothing 3rd week called they lost all info nhad to reorder part is backordered now 3 more weeks i sked for a gift cetificte for my trouble no response on nthat just an email part will be coming in 3 weeks. I AM PISSD OFF DO NOT BUY ANY FURNITURE ONLINE FROM JC PENNEY. For alll this trouble they should of refunded my shipping cost of 118.00 they did nothing offerred me nothing this is the worst customer service i have ever experienced and i asm 58 yeas old it is terrible.
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1 comment
Anonymous
#691878

who buys furniture online are you *** ***

Review
#231939 Review #231939 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Loss
$118

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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