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1.1
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Update by user Jan 17

By phone

Update by user Dec 24, 2018

JCPenney contacted me but still has not resolved my issue.

Original review posted by user Nov 23, 2018

I purchased a Cooks Air popper and the sign said that I would get a $14 rebate but was told by the cashier to go online to get it and that they don't have any in the store. I checked online and could not...
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5 comments
Anonymous
#1631407

LOL now you about to get SPAM and SCAM calls!!

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Review
#1406266 Review #1406266 is a subjective opinion of poster.
Service
Jcpenney Rebate
Cons
  • Store or staff
Reason of review
rebate not eligible
Loss
$14
Preferred solution
Let the company propose a solution

Jcpenney in Belleville, Illinois - Order keeps getting canceled by manufacturer

2.4
Details
I have ordered the same pants suit 4x and each time it shows available on their website - a couple days later I get a text telling me the manufacturer canceled the order. Then the manufacturer and jcp need to communicate and take it off your website as an available item and quit letting it be ordered!!!!!!!
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Review
#1427751 Review #1427751 is a subjective opinion of poster.
Service
Jcpenney Manager
Reason of review
Order processing issue
1.3
Details
since jcpenney wants to take their time on my refund Ill just steal their to make up for lost times. :) Clapping
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1 comment
Anonymous
#1562880

I had a friend who did that once. As she was leaving the store, the store security officers confronted her.

One of them grabbed ahold of her arm as she was running, but she continued to spin, running in a big circle as the officer held tight to her arm. The other officer tackled her to the ground. She had a huge black bruise on her arm from all of the manhandling. She was charged and convicted of Robbery, because they said that she used bodily force to try to get away.

All she did was continue to spin, running in circles as the officer held onto her arm, but it didn't matter, she was convicted of Robbery and now has a felony criminal record that will haunt her for the rest of her life! So, I would suggest that after you still that make-up, that if you are confronted by store-security as you are leaving the store, you better put your hands up in the air and say 'You Got Me!"

Review
#1353463 Review #1353463 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Jcpenney in Oswego, Illinois - Worst customer service

order number - 2018250621363958. i was supposed to get the refund of $14.35. i only got $10. The confirmation number is t63033322. the above confirmation number states that i will get full refund. i tried to contact customer service many times. no one responding properly. kindly reply me ASAP. reply me ASAP to my id. {{Redacted}}
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Review
#1362284 Review #1362284 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Reason of review
Poor customer service
Loss
$4
Preferred solution
Full refund
1.0
Details
I returned a defective item to jcpenny. I paid using my debit card, when i paid for it they immediately took the money out of my account so i expected it to be put back when i returned it. WRONG! Its been 5 days so far and nothing! Well 3 if you count business days but...
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7 comments
Anonymous
#1457384

Btw yeah it is immediate..depends on the company since i work for a large bank i know our own practices so please don't stick ur nose where it knows nothing. You obviously are a troll with no life which is why you read comments and reply in a negative manner so do the world a favor troll abd goback to your cave ..lol triggered troll

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Review
#1198022 Review #1198022 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
I purchased an item from online with a gift card and the remaining balance on my debit card. I did receive the correct item. Unfortunately the item didn't fit. So i decided to stop by the store thinking that it would be an even trade. I just wanted a smaller size. When...
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2 comments
Anonymous
#1498598

The way Jcpenney's system is set up, you have to do a full return and then repurchase the item you are getting for the same price originally paid if you ordered the item online. The system only allows to do even exchange with in store purchases not online purchases.

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Review
#1264207 Review #1264207 is a subjective opinion of poster.
Product
Jcpenney Gift Card
Reason of review
Poor customer service
2.5
Details
I actually LOVED and a huge fan of JCPenney until today as in every shopping trip = $100 or more and recommended to everyone. So I bought a toaster oven during Black Friday. I submitted the rebate immediately and received a tracking number email shortly after. I do...
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Review
#1147917 Review #1147917 is a subjective opinion of poster.
Service
Jcpenney Rebate
Reason of review
Problems with payment

Jcpenney in Orland Park, Illinois - Can't get installer to call back!!

2.6
Details
Purchased drapes at JC Penny on June 27, and was told I would be contacted for installation. When no one called me back and despite having to call the store, been given installer number, still no response after 4 messages left! I am pissed off at the poor customer service. It is now July 12 and still no response from installer! Appreciate a call to schedule the installation ASAP! Bev Stob 708-567-9313
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Review
#1073572 Review #1073572 is a subjective opinion of poster.
Service
Drapes Installation
Reason of review
Poor customer service

Jcpenney - Shipping Service Review from Chicago, Illinois

1.0
Details
Be aware of purchasing a huge amount of items online from JCPenney due to freud and being cheated, or should I said robbed. I purchased about 30 items online. After i received the shipment, some of the items which were on the Order Summary I did not receive them. However, I was charged for those items I did not receive and were on the Order Summary. When I called the JC Penney number 18003221189, the lady said that probably they did not have those items I wad charged for, and that's why I did not receive them. However, when I purchased all the items it showed on the system they are in stock. The same jcpenney customer service I was talking to said that if i want them to send me the items I did not received, she will charge me again for them and this time I will be charged their regular price. If they don't have those items, as the lady said initially, how I will receive them a second time. I will never shop online again from JC Penney. I will shop from Macy. I have always received the correct items and all of the items I have purchased online frim Macy.Even they prefer to send me the items in chunk, which means that they nake sure they ship all the items they indicate on the order summary.
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Review
#941188 Review #941188 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

Jcpenney Products and Services Reviews

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Jcpenney Coupon Review from Naperville, Illinois

3.4
Details
I received coupons in the mail for being a rewards customer. One of the coupons was $10 off when you spend $10. I tried to purchase a item that was $20 and it was 50% off which makes the item $10. When the cashier rang the item up the total came to $9.99. How is that possible. If the item is under $10 the coupon will not work. Does Jcpenney have their system set up to make a customer spend more than $10. I'm very disappointed in jcpenney and after shopping there most of my life. I'm 48. I will never shop there again.
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Review
#900141 Review #900141 is a subjective opinion of poster.
Product
Jcpenney Coupon
Pros
  • Leaving the store for last time
  • Employees
Cons
  • Misuse of power by management
Reason of review
Bad quality