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the people in this store in Grass Valley have the "worst attitudes".. Three of them were rude, condescending, smirking and laughing and rude!!!!!!!!!!!!!!!!!!!!!!

They were only going to give me the price of 45 days sale and they were smirking and laughing. Young boy was so disrespectful , he was being a ***. I am not a young person and my grandsons would neverrrrrrrrr treat or talk to an elder the way he did. Disrespect and attitude.

Then some lady identified herself as the manager only escalated the problem. Then she screamed at me and said "get the F out of my store". I said no and she continued to literally scream at me. This is a small town so I guess the people they hire do not have the training and presence that a big store in the Mall etc.

I would never go back into this store and I hope it closes, as most or a lot of Pennys are.

They were all in the break room when I asked for help and they seemed inconvenienced about helping. This was the second time in the last week and both times the help were sarcastic, uninterested, acted like they were doing us a favor.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: This will never be resolved because it starts at the manager and she was the one who started the problem by her attitude and then escalated by her condescending ways. She tried to take my box of boots from me and i grabbed it back and then she told her .

JCPenney Cons: Worst experience i ever had buying something.

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Guest

If you came in trying to return something without a receipt, the company policy is to refund the customer the lowest price that the item cost in the last 45 days.

There are no exceptions. If you want the full purchase price of your item refunded in the future, either keep your receipt or pay with a credit card so that we can look the receipt up by the credit card number.

Guest
reply icon Replying to comment of Guest-1422103

Jc penney make it very easy to return all you have to do is buy with a card they look up your receipt for you

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