Grandpa bought our 3yr old daughter cute little 14k ladybug earings &two weeks later the paint fell off. When we tried to get a replacement, they were wanting a warranty certificate just to exchange.
I raised a stink with sales lady when she said she couldn't do anything for me because 1. dad didn't buy the warranty on a pair of $50 baby earings! 2. the manager didn't work on weekends to override the "Policy".
Well somehow it got to be that they were only going to replace the ONE damaged earing and then she brought it out, and guess what?
The earings paint flaked off right in her hands! I then urged her that I would exchange them for something else and pay the difference- nope can't do that either.Even though she is standing there with red gold paint in her hands..as I say it blew up in her face. There was nothing she could do. So I took my bald gold ladybug & said they were the cheapest company and I said their customer service is a ride in a toilet bowl.
I was so PISSED!
I grew up with Penny's as a kid 30+yrs..I nor my soccer mom buddies & parents have never shopped there again. This was in the Burlington Mall in Mt.Vernon.
Monetary Loss: $50.
Location: Marysville, Washington