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I placed an online order for 3 sets of towels on Columbus day.Price was super quality rating was good.

On 10/12 I knew delivery was getting close so I checked on status to find that they said the delivery had been to my front porch 5 minutes earlier. Nothing on the front porch or anywhere around the house. I called the carrier who gave me a possible (nonexistent) address. With a flashlight I checked, nothing on any of my neighbors porches either.

Called JC Penney to report as instructed by UPS. I spent from 6:15 to 7:54 on the phone. I was either disconnected or hung up on 5 of 8 times. I actually had one gal tell me she believed my "story".

After being transferred from CS to the people who could credit and reorder I had to provide my credit card info once again although the credit for the "misdelivered" order would not show for 48-72 hours. I was told as a courtesy for my trouble they would not charge shipping. The order was over $100.00 so shipping was supposed to be free anyway. Maybe I will get towels in another 5-7 days.

My biggest issue is my time is valuable too, a concept Penneys does not get. I didn't appreciate them telling me they believed my story as it was not a story it was truth.

There was no customer service just people paid to take info.BEWARE BUYERS

Review about: Ups Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $114.

I liked: Elena wwas polite and tried to help.

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Pop49424
#1382622

Years ago we used their catalog and had to call in the order.And mistajes were made.

But now we have the Internet and things should be BETTER, not worse.

I shop online a lot, and never have trouble with orders from Amazon, Duluth Trading and many, many more.Get your website wotking faster and get your customer service up to speed, JC Penney!

Anonymous
#1378503

What do you expect from JCP????

Anonymous
#1378499

What do you expect from JCP. shop somewhere else!

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