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After purchasing a item on line I find they sent the wrong size, even though the order states the correct item & size....I did not want to spend more shipping charges to send the item back so I took it to the local store and returned it....I paid for the item with a debit card...They credited the item back to my debit card...The problem is, I have to wait 3 to 5 business days for the credit to hit my bank.its not my bank, it is JC Penny holding the money before issuing refund..

Thats not right.When you buy a item on line it debits your account right away...your refund should be in within 1 business day...Will not shop at Penny's again..

Review about: Jcpenney Account.

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I agree!I took a coat back to Penney's in Kansas City, and 4 days later still have not been credited on my card.

That same day, I returned a hair styling device back to Target which is right across the street from the Penney's. So I was at Target about 15 minutes after leaving Penney's. The refund from Target hit my bank account before I even walked out of the Target store!!!

So it is PENNEY's that is holding onto your money!I will not shop there again!


Happened to me too, Omaha, NE. I will never shop there again!! I’m livid!!


I agree same here in Michigan


Do not use your debit or credit card to purchase anything from JCP.If u have to take it back for some unknown reason for a refund it will take a long time to receive a refund.

As big as JCP is you would think that you would receive your money back within a few days.It's ridiculous. I shop @ Ross, bought items there before on my debit card but had to return a few things. It only took 5-10 minutes to receive my money back on my card. JCP sucks!

They wonder why their sales are declining.

Doing a customer like this is why.I will never step foot in another JCP as long as their around.

to U.S. MALE #1408823

I agree

to U.S. MALE #1433331

Agreed. At least with the do not shop (here) part!!


I ordered my items on November third they never came because they got lost.I got a refund issues the 17th, never showed up on my card.

Called the 20th, and they said they had to send a check?? Still haven’t received a check. Or anything for that matter. 80 bucks just missing and they aren’t even apologetic.

I’ve been told ten different stories.

They just keep saying the check is in the mail but why on earth they’d send a check in 2017 is insane to me.I will never shop at jcpenny again.

to Payton Kelly #1407622

I agree with u totally bunch of stupid *** work at jcpenneys.I ordered some shoes november 7 & never recieved my order here it is December & still nothing.

There dumb *** are quick 2 take your money bit the *** with u is the attitude u get from them when it comes 2 refunding your money back.SO MY ADVICE 2 ANYBODY IS 2 DONT EVEN WASTE YOUR TIME OR MONEY AT JCPENNEYS 4 ***.


Same problem! I agree, I'm done with them!

to AJ #1396987

Ordered my items on the November 3rd, found out the 17th they were lost, got issued a refund on my debit card.Called the 21st because the refund never showed up.

They said “sorry we had to send you a check.” A CHECK, I paid with my card and it’s 2017... it’s the 27th and I still have not received any check or any refund. Over 100 bucks just missing for over a month.

No one even apologized and even had a manager tell me to shut up on the phone.No wonder they are going out of business.


I placed an order twice.First time 3 items never shipped , so I had to reorder.

Then the second order came in with 2 items not the size I ordered & the 3rd item

came in wrong item & wrong color.

Now I have to drive 30 miles to return it.

No return slip was in the package.

I took some things back over a week ago

& still they have not credited my credit card.JC Penney is awful


Sane here!They told me its my bank holding the money.

Usually i have done returns in other stores a d paid with debit card and i get the option of cash or back to my card.

Jc penny sucks.Not shopping for electronics anymore.


Ok that's most places....3 to 5 business days so what......

to Stop complaining #1408825

It’s not a complaint when you return their merchandise and request the return of your funds in the same time table


It looks like we are losing $175. I'm so upset due to their LOSING a suit I returned in the mail! I'm so frustrated.


Going thrue same thing

hate jc p

Smiths Station, Alabama, United States #898984

i have he same issue and this will be my last purchase with them. They have actually lost a great customer. There lost is someone else's gain!


I purchased sheets for my mom and sent them to her for Christmas.They were in a pretty Amethyst color to match her room.

Ordered Queen size they arrived as King size and packing slip said Queen. They had no other in that color to replace them, & tried to sell me snow white sheets, so they had UPS take her a label and pick them up. They arrived within two days on Dec. 19, 2013 back to the warehouse.

It is now January 4, 2014 and I'm still waiting for a refund to my Visa. I keep getting different information, each time I call. The latest is it can take up to two billing cycles to get your refund! WTH??

They take it off within one day and it takes two months to put the money back electronically!! Told them I'll never use JCP.com ever again.

Who are they fooling??It was their error, I didn't just return them because I didn't like them!


Dont agree, give a little leeway. UK consumer law allows retailers up to 28 days to process refunds so 3 days isnt that bad

to Johnboy #1411357

Not in the UK smartass

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