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4.3

No retail store is perfect, but seriously, how do you blame something like shipping or product failure on the store. In both cases, JCP is just the middle man and have nothing to do with the shipping company or the manufacturer.

If you have a problem with getting your package on time, then take it up with the shipping company. Also a good advice on shipping is that during the holiday season, one should put a rush on their item so they get their item on time and dont blame the retailer when the shipping company is overtaken with orders. Now on the point of the manufacturer... I dont think i need to explain this one that much,but: JCP is the middleman just because they shipped you the product doesn't mean that they are responsible for the product ship from online .

Even if you go to the store and purchase from jc penny they do not inspect the item to see if its proper, that companies that they're selling job. If it's jc penny had to rip up everything to check nothing would ever getting sold.

Another complain is about brands that are no longer carried by jc penny. brands of course chosen by not only jc penny but also by the person who owns the brand which means that if the person who owns the brand does not want to continue with jc penny, then the relationship is over.if the brown does not want jc penny, then they do not have jc penny.it is also possible that the brand also came out of business and that's why jc penny is not having them anymore.

Reason of review: Good customer service.

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Guest

I have come to realize that the typical consumer is pretty dumb.

Guest

Sorry sweetie, but you don't get to decide who complains and what they can complain about!

Guest

Cabin Creek is MADE by JCPenney. Even if the company who makes a private label brand goes out of business, there are plenty more who can make the item to specifications. And when a national brand is dropped, it was JCP's decision....not the vendor's.

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