Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Value for money

Ordered a four piece camo comforter set. Got a three piece set.

Missing the bed skirt. After calling customer service and dealing with a representative that did not speak very good english and could not understand my problem I finally got a Supervisor. She told me what I got (a three piece set is not even in there warehouse.) I asked "then how did I get it." She told me that she would order the set again if I would pay for it again????? Then when I get it just take out the missing piece and return the rest.


I ordered this and other items to get free shipping and no bother of going out . Spent to much money with this company to be treated this way!

Product or Service Mentioned: Bedding Set.

Reason of review: Poor customer service.

Monetary Loss: $84.

Preferred solution: Let the company propose a solution.

Jcpenney Cons: Online order wrong and customer service not resolving problem.

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