JCP is a terrible place to work! I just quit a JCP salon about two weeks ago and I will never ever be back.
Working there started going downhill in May when they stopped paying us commission and paying us only minimum wage. When we found out we were going to have to give free kids' haircuts for 31 straight days, that was the last straw! They lost two hair stylists (including me) because of that. My co worker turned in her notice in time for her last day to be August 2.
Lucky her!! I gave the promo a chance and it was a disaster! I was nice and finished the month out because they needed the help. This salon had gone short staffed for six months before that.
Our store manager completely neglected the salon and refused to hire more stylists or a salon manager. We had to do that back to school promotional with only four stylists available to work. A different day of the week, one stylist had to work twelve hours by herself. We were allowed ONLY ONE thirty minute lunch break those days.
The free kids' cut special took off way better than anticipated and that was not a good thing for our location. We got so booked with free services, we had no choice but to turn away all our of our loyal paying customers. These regulars did not take this well and probably won't be back. The JCP hotline (1-800-JCP-KIDS) did not help the situation.
Customers could also call this number and book a haircut for their child. This hotline had absolutely no communication with us. They would book us appointments without considering we were overly booking our own and never even called to let us know anything. When we called them and requested they not book us any more, she refused.
She said they were not allowed to do that. This caused a lot of angry customers because they could not prove to us they had an appointment and we had no room for walk-ins. That brings me to the next issue. Sorry if I offend anyone, but these kids were not well behaved at all and the parents were even worse.
Having to beg every single person in your chair all day everyday to sit still got old really fast! People started booking appointments for this in July. Those who did make an appointment had to do it two or more weeks ahead of time (that does not count the so called ones the hot line booked for us). Parents would just walk in last minute expecting to get their four to six kids haircuts that minute and would get offended when we just didn't have the time.
Like we did that on purpose just so we wouldn't have to work on their children lol. It was total chaos! To add insult to injury, we were getting paid minimum wage receiving very little to no tips to put up with all that mess. NOT WORTH IT!!
We were so happy when the 31st got here. Then management tried to tell us they extended it until September 3rd. We refused! 31 days of that commotion was enough!
My last day was September 1st, thank goodness. I now work in a private shop where I call my shots and will never be made to do free haircuts again. Now I just found out that because the month of August worked so well, JCP will be giving free haircuts to breast cancer survivors the month of October. They mean well, but people will tell any lie for free stuff.
They will also be giving away free kids cuts every Sunday permanently starting November 4th. That is ridiculous! The JCP chain salon is going to scare away what decent stylists they have left! In my opinion, giving away all those haircuts is going to be the death of that salon chain.
There's no way they can make any money and they will be forced to turn away paying customers every Sunday (some regulars only come on Sundays). I'm so glad I got out of there when I did. I apologize for the really long review and I know none of this is what customers want to hear. But these customers don't realize what JCP's poor stylist went through the month of August and will continue to go through.
People heard the word "free" and flooded that place! All the while being extremely rude and so picky that a lot of kids unnecessarily took up to an hour to do. That caused us to run behind the rest of our fully booked days.
Good riddance JCP! You will not be missed!
Product or Service Mentioned: Jcpenney Manager.