State: Florida Product: Jcpenney Credit Card Clear all filters (6 of 77 reviews match)
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1.0
Details
I am a new widow and new JCP account card holder and recently moved to a condo where mailboxes in the complex are all together.My out of town neighbor got the bill and it was already late by the time I received it. Synchrony Bank refused to remove the interest charges...
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Review
#800138 Review #800138 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Cons
  • Customer service
  • Way i was treated
Reason of review
Poor customer service
Tags
  • long time customer
being a customer for several years I could not believe how high their interest rate is.Young people run do not past go Please do not send your hard earned money with this company's credit card payments. If you can not pay the cash do not do it. I is like selling your...
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1 comment
Jakeya
#1111095

Most every store card is like this. Amazon's store card has 26% interest.

Common knowledge.

Of course, paying in full, up-front, every time, is the best advice.

Review
#788942 Review #788942 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problems with payment
1.0
Details
The issue is that the person who they call the manager is being very rude and very disrespectful.Her name is Juanita at the fashion square mall, Orlando, Florida. A smile could have solved the problem, but her mean rude way talking to me is the main customer service...
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1 comment
Anonymous
#1102122

There's obviously more to this story, which you've conveniently left out.

It sounds like you're not a customer, just a whiner and complainer fishing for a freebie.

Review
#779083 Review #779083 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Poor customer service

Jcpenney in Ocala, Florida - Canceled Card, really?

I just checked my credit score and found that JC Penney's Master Card was canceled, today no less. For seemingly no reason. Sure, the lady states it's due to inactivity on the account. Really, I just renewed the card... That's "No activity"? Then the girl says that there is nothing I can do about it, she said that they had sent out a letter... Well I didn't get it! Or, perhaps I did get it and it was mixed in with all the other junk-mail I get from JC Penney's. She proceeded to ask me if I would like to apply for a new card? I politely explained that my history with JC Penney's had just came to an abrupt end. After being a JC Penney's card holder for nearly 15 years... I still have my SEARS card though! David A. Zook Ocala, FL
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Review
#778637 Review #778637 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Cons
  • Not helpful
  • Company policy
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.4
Details
I went shopping with my grandchildren for school clothes, when we checked out the cahier told me my check had been denied. I ask for a reason why so we had to wait for 15 minutes before another person came over to see what the problem was. I was told to call my bank or...
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1 comment
Anonymous
#1327175

Why do people still use checks??? Checks are instantly taken out of your account now so why not just use your debit card??

Review
#681980 Review #681980 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Pros
  • Product
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I was in Melbourne, Florida, store for purchasing school clothes for my Grandson today.I wanted to use my JC Penny card. I have been a customer since 1991. The sales person told me that my card was canceled. I told them that I have been a good customer and always paid...
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2 comments
Anonymous
#1036842

If you don't use your card frequently or stop using it for 2 years they put a hold on your account for your own protection. What if you lost it and someone wanted to make a purchase with it?

The associate calls the JCP credit company and then they talk to you to make sure you are the correct person, verify SSN and what not. They then re-activate your card and you can use it.

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Review
#679440 Review #679440 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Cons
  • Treatment
Reason of review
Poor customer service

Contact Jcpenney Customer Service

Website:
www.jcpenney.com
Mailing Address:
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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