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Jcpenney in Pensacola, Florida - Refund/Claims

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We bought a dresser that came damaged and at first they gave us a portion of a refund to account for the damage. After more damage was discovered, they sent another dresser. You guessed it, that one came damaged as well. My wife was fed up with getting damaged items from them and decided that she just wanted a refund. After a battle with the customer service department over being able to be refunded the remainder (apparently the woman though that once you get some portion back that relieves them from all necessity to do anything else). Eventually someone who was competent enough with the process filed a return. At first they didn't claim that they had received the return from the shipping company that THEY solicited and used. After not being able to contact the shipping company for over a week JC Penney finally found the return. That was last month on the 14th. My wife has called JC Penney customer service over 15 times now trying to get our money back for the dresser that they took back. Each time we call, they have no idea what has happened so far so we have to re explain everything. Each person we get on the phone assures us that he or she has put a note in the system for it to be a priority to refund our money within 48-72 hours. Again, this was over a month ago. Needless to say JC Penney at the moment has refused to refund the money for a dresser that they have had for over a month now. All we can do is continue to call and pester them, but for $500+, call and pester them we will. Every day until we get the refund that is a month late.
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Review
#647083 Review #647083 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
Poor customer service
Loss
$530
Preferred solution
Full refund
So when you go to a restraint and after you eat dinner they ask you if you want desert is it free? I worked there years ago just starting off. Think of what you get paid hourly and look at the service prices. The salon gets 60% to start it a sliding scale and stylist...
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1 comment
Anonymous
#978849

A good part of your complaint doesn't make any sense, and that is partly because of your poor spelling. There are people that have paid a heck of a lot more for a college education than you did that are working minimum wage jobs, and that includes servers.

If you are unsatisfied where you are at, you can find a different type of job. I happen to know hair stylists get paid by the hour and then they also get a commission for each person/service that they provide. If you only get paid commission you are working in the wrong salon. I usually get my hair done at one of the two beauty schools in town and when I get a stylist that is about ready to graduate, they are telling me about the places that they have been offered jobs.

One girl told me she had been offered jobs at a lower priced salon and one at a higher priced one.

She decided to take the job at the higher priced salon because she might as well get commission on a $50.00 hair cut instead of a $20.00 hair cut. There is more to your story than you are telling.

Review
#629571 Review #629571 is a subjective opinion of poster.
Product
Jcpenney Account
After purchasing a item on line I find they sent the wrong size, even though the order states the correct item & size....I did not want to spend more shipping charges to send the item back so I took it to the local store and returned it....I paid for the item with...
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34 comments
Anonymous
#1619725

That is good to know since I just returned a smart watch to them.

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Review
#466815 Review #466815 is a subjective opinion of poster.
Product
Jcpenney Account

Jcpenney in Jacksonville, Florida - Jewerly Contract

I have an account with JC Pennys for the pass 6 years or longer. I brought a warranty for jewelry for repair, fade and diamond lost in jewelry. I brought this jewelry last year on my charge card and it was said to be put in the system but when I went back to the same JC Penny's store they had on my charge to my account that they could pull up. There was NO account of me even purchasing any jewelry and NO contract. The lady at store said their system goes back only 6 months so who do I contact to pull up my account from 2011 with purchase and warranty. I talked to the supervisor at the Orange Park store in Orange Park Florida her name is Miss Amm. I know I brought the jewelry in December on my charge and I need help in locating the purchase and warranty contract. Mr Willis Brown Ellis 5208 Ortega Glen Drive Jacksonville Florida 32210 904 524 8733
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Review
#370307 Review #370307 is a subjective opinion of poster.
Product
Jcpenney Account
Loss
$150

Jcpenney in Tampa, Florida - Just wrong!!! Plain and simple!

JCPenney has officially broken my heart. I used to love JCPenney! They've been a part of my life since I was young - like an American tradition. Well come to find out they are greedy capitalistic pigs like the rest of them - maybe worse! I tried to make a payment over the phone with the automated system (which I normally have to do because I'm an average working class jo-ann with NO FLOW and sometimes need to wait to the last minute) the system could not recognize my account and my call was forwarded to the Philippines and I was informed that JCPenney was going to charge me $10.00 TO PAY MY BILL!!!!! Aren't they saving enough money(???)by hiring oversees - do they REALLY need to capitalize yet further on our debt to them by charging us TO PAY OUR BILL on top of the 30% Interest. Shame on you JCPENNEY. And your trying to market to the younger generation. GOOD LUCK with that!!! The younger generation is a lot smarter than that ... and if not we will definitely inform them of your greedy tactics. :0( so sad.....
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2 comments
Anonymous
#705708

That's ignorant. If the younger generation was as smart as you say, they would learn how to save money and not buy everything on credit. :cry

Anonymous
#493023

Pay on line doesn't cost a penny

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Review
#284973 Review #284973 is a subjective opinion of poster.
Product
Jcpenney Account

Jcpenney in Ocala, Florida - Do not buy JCP gift cards!

I purchased a gift card with my debit card, the money was taken out of my bank account, yet the card did not work. After three weeks of speaking to the store manager, the gift card company, and JCP corporate the situation has still not been resolved. As of today I have gotten the runaround from ten people who are supposedly customer service representatives, three from JCP corporate. They continue to tell me they will call me back but no one has called me back. The store manager will not return my phone calls. I will never shop at JCP again, I am disgusted.
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4 comments
Anonymous
#427432

Yes I had a gift card and I had the reciept and JcPenny still refused to honor it. JCP looked it up in the system saw there was a balance and still would not honor the gift card.

I will never shop there again or purchase any giftcards from JCP ever again. Worst Company ever and terrible customer service.

babygirl88
#227961

well its something to do with the people that handle the jc penney credit cards... Problems with those cant be handled by the store managers they have to be handle by the people that issue them. and thats not always true either i sell giftcards all the time at jc penney and have not once had a problem with them so put the blame on the gift card people

babygirl88
#227960

well its something to do with the people that handle the jc penney credit cards... Problems with those cant be handled by the store managers they have to be handle by the people that issue them. and thats not always true either i sell giftcards all the time at jc penney and have not once had a problem with them so put the blame on the gift card people

Anonymous
#227609

I agree, the customer service is useless when it comes to complaints. :(

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Review
#202491 Review #202491 is a subjective opinion of poster.
Product
Jcpenney Account

Jcpenney in Miami, Florida - J c penny's is a rip off

My husband bought me a braclet for Christmas, I had it for 3 wks., i could not wear it because the clasp would not stay closed so I tried to return along with my receipt, I had till 2/10/10 to do so., the lady would not take it back said it looked worn da ya think? How else would i have known the clasp was not working properly anyway their lost I closed my account with them and will never set foot in their store again.,I was a good customer even in these hard times I always paid on time oh and I cut up my jcp card right in front of the lady., she didn't even care they have *** poor attitudes beware if you buy from them and want to return it.
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Review
#167804 Review #167804 is a subjective opinion of poster.
Product
Jcpenney Account
Loss
$415

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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