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After purchasing a item on line I find they sent the wrong size, even though the order states the correct item & size....I did not want to spend more shipping charges to send the item back so I took it to the local store and returned it....I paid for the item with...
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34 comments
Anonymous
#1619725

That is good to know since I just returned a smart watch to them.

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Review
#466815 Review #466815 is a subjective opinion of poster.
Product
Jcpenney Account
1.0
Details
I’ve been a loyal JCP customer for many years. I don’t use credit cards. I have an excellent credit score. Obtained JCP Credit Card last year for rewards mainly. I was upgraded to the Gold card I’m guessing because of what I spent and I pay the bill. Today, I receive a...
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1 comment
Anonymous
#1628272

So this is your response JC Penney Corporate? No wonder JC Penney is in trouble!

My credit score is not the issue.

I have a good credit score. Synchrony Bank and JC Penney management are the problem and you just proved that with your response to my complaint.

Review
#1437685 Review #1437685 is a subjective opinion of poster.

Jcpenney in Orlando, Florida - Sneaker fit Arizona jeans?

What happened to Arizona sneaker fit jeans? Why did they stop making them? Thanks
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Review
#1635079 Review #1635079 is a subjective opinion of poster.
2.6
Details
Jcpenney - Nightmare! Zero customer service
JCpenny App tells me I have rewards points, so I make my order on Nov 2nd hoping to have the stuff ready for Thanksgiving. I call twice first time they said I need it a new method of payment which I gave to them, three weeks later no items, call again so they tell me...
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Review
#1404812 Review #1404812 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Poor customer service
3.7
Details
I could not locate the rebate form online for 3 air fryers I purchased. I called the 1-888 rebate number for assistance and all I got was recordings and no option regarding forms. I am disgusted to say the least! There is no human person for assistance. My purchases...
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Review
#1402062 Review #1402062 is a subjective opinion of poster.
Service
Jcpenney Rebate
Cons
  • Rebate process
Reason of review
Rebate process
Loss
$60
Preferred solution
Let the company propose a solution

Jcpenney in Boca Raton, Florida - Worst experience ever

1.0
Details
Ordered ship to store item - 2 weeks later it is delivered to store but no one can locate order 12 days later no one at store or .com can tell me anything- will never shop here again
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Review
#1427254 Review #1427254 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
first of all that jcpenney is very crowded. the shoe dept. is ridiculous. as is all the other dept. other than fine jewelry. so seeing that I was in a line that would surely keep me there an hour easily I went over to the empty dept, fine jewelry to make my purchase to...
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Review
#1396066 Review #1396066 is a subjective opinion of poster.
Service
Jcpenney Sales Representative
Cons
  • Uncourteous
Reason of review
Poor customer service
Preferred solution
show couresy
1.0
Details

Update by user Jul 09, 2018

Please note. “Vanessa” Defamatory allegation. Read my comments everything is paid for.

Update by user Jul 06, 2018

I would like to add that upon my first altercation with this store manager I came back to the store 4 days later and attempted to have a reasonable 45 min conversation to try and see...

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5 comments
Anonymous
#1757392

One word: Entitled. It's funny that they know you. It means you either return too much stuff or cause too much of a hassle.Type your message here

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Review
#1297180 Review #1297180 is a subjective opinion of poster.
Service
Jcpenney Manager
Reason of review
Poor customer service

Jcpenney in Jacksonville Beach, Florida - Arizona jeans

I dont know what you did with the arizona bootcut jeans , the material stretches so bad they hang down after couple hours....
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Review
#1424477 Review #1424477 is a subjective opinion of poster.
Product
Jcpenney Jeans
Reason of review
Bad quality

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

Jcpenney Products and Services Reviews

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Purchased a sofa from JcPenny in December 2017 with insurance. The furniture that was delivered in good condition but in July we noticed the stitches came off. I called JCPenny customer service and told them what occurred. We were able to get a repair shop here to look...
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Review
#1370718 Review #1370718 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Reason of review
Warranty issue