I picked out a Liz Claiborne sweater from JCPenney in the Missi department. The signs for the sweater showed that the sweater cost $19.99.
I went to the register to purchase my items and the lady at the register said that the shirt was actually $27.99. I show the lady the sign that said that the sweater was $19.99. The lady answered us by saying that the new employees miss placed the items or the Christmas shoppers missed placed it. However, there were three or four of the same shirts hanging on that rack.
After our conversation the lady refused to except that the price was $19.99.
She said that she is not going to honor the price and said she will not give it to us for $19.99 this is the reason why were an unsatisfied customer at JCPenney. It is a shame that the employees are not honoring the sign that are from the JCPenney corporation
Reason of review: Poor customer service.
Preferred solution: Full refund.
Jcpenney Pros: Product.
Jcpenney Cons: Rude employees, Untrained staff and deceptive reps.