I recently opened a JCP account to purchase an appliance and take advantage of the 18 months special financing for it. Done.
I also used the card to purchase a pair of jeans. Credit limit $1200. Appliance purchase, less than $750. Jeans, less than $30.
I checked my JCP card account to checj the transactions (as I do with all my accounts) and I have been double charged for the appliance, causing the account to be over the limit with no available balance to spend. Same thing for the jeans (even though they have since been returned). I called the JCP card services customer service line and spoke with a rude Jenna who told me its "pending" and would fall off in three days. Nevermind its showing as a double charge for more than one item and causing the account to be over the limit.
She completely disregarded my concern.
Well, its been pending for six days now and hasnt fallen off. The appliance will be returned (since it hasnt been delivered yet) because this type of customer disservice and bad banking puts a bad taste in my mouth.
Product or Service Mentioned: Jcpenney Credit Card.
Reason of review: Problems with payment.