I have spent a lot of money over the last two months at JCPenneys and now regret every penny of it! I found out yesterday that they send coupons to those they select to and then there are those of us that they choose not to send them to.
This is a total scam! Their customer service reps need some training. They don't care, give different answers to the same question and if you challenge them they will hang up on you. And, of course, I charge my purchases to their credit card so why would they offer me coupons.
No wonder this company is going under.
I will find another retailer to spend my money at. They have lost a loyal customer!
Review about: Jcpenney Customer Care.
Reason of review: Poor customer service.