I’m 65 years old and live in a large apt complex. I don’t get much thru regular mail.
Because we have so much problems with our mail.i first I called customer service and asked if I place a order what delivery service do they use the lady stated ups. I placed a order for outfits for my grandkids.i received a text that ups will deliver on this date I looked out my window the whole day nothing came. I woke up the next day and there was the text saying it was delivered. Nothing was in my box nor outside I checked with everyone nothing I called and one of the reps said it was delivered at 831 at night.
And somehow usps took over the order ,it started with ups.Then she said I have to go to the police department and make a complaint. I stated I’m disabled that’s why I ordered on line I would have to pay for a call a ride to get there and back. All I want is my granbabies outfits for their birthday. These people are not trying to help seniors or disabled people i will never order from them again.
The customer service is useless. I fill like I was robbed by them and who ever took my package
Product or Service Mentioned: Jcpenney Customer Care.
Reason of review: Problem with delivery.
Monetary Loss: $105.
Preferred solution: Full refund.
Jcpenney Cons: Attitude of customer service, Employee will argue with a customer, Customer service or quality, Terrible customer service to try to get a simple answer, Customer service solution to my problem.