My husband and I ordered an item over $200, which we had to return. UPS confirmed that they received it, and after two weeks with no refund, I called to see what the problem was.
Well, it took them 20 minutes just to locate the return (it was not showing up in their system), and then they told me we would get the refund within a week. A week later, and no refund. Once again, I called to see what the problem was, and once again, they could not locate the item. When they finally did locate the order, they told me they would work on getting it done...what?!
It had already been longer than the amount of time it was supposed to take to get the refund in the first place. I asked to speak with a manager, and the woman on the phone acted like it was no one's fault, saying "these things take time." After she referred to the people who were dealing with the return as "they," I asked if she could transfer me to "them." Currently, I am still on hold after 20 minutes, but I am so annoyed with their irresponsibility that I had to post this while waiting to talk to someone who might know something about the return process.
Monetary Loss: $200.