JC Penney sucks. I signed up for a card September, 2018.
They sent the card to an incorrect address and never contacted me as to the issue. My charges totaled $12. When I found out about the incorrect address, I called JC Penney. Spoke with a live agent and she told me that it was their fault sending to the wrong address.
She issued a credit for $12 because I had made a 2nd purchase in January in which I couldn't take advantage of a 15% discount they were offering. Now, I am showing a balance of $12 at 60 days late that have hit the credit agencies. I am cancelling the card and I will never shop at JC Penney again. This is ridiculous and a hassle for card holders and impacting client credit scores.
Even though I was told this was fixed, it still shows as a balance AND further impacting my credit scores. Which companies send a $12 bill to collections?
JC Penney bites and they have lost a customer and anyone else that I talk to. All for $12.
Product or Service Mentioned: Jcpenney Account.
Reason of review: Problems with payment.
Jcpenney Cons: Billing problems - new credit card, 0 customer service.