(14 of 1627 reviews match)
Latest review first
Jcpenney in Washington, District Of Columbia - JCP is so unfair!
I just recently bought a useless 7-in one record player from JCPenney that did not work. They sent me a second record player and that one also did not work. I am a senior and I do not drive. Both times I had to get someone to take these worthless products back to a JCPenney store. I did not want to chance them sending me another record player so I tried to purchase other items that equaled the value of the record player. To my surprise, my order was denied. My order #2016-0775-4022-6632 equaled a value less than what the record player cost and still I was denied. I will never purchase another item from JCPenney. I have been a JCPenney customer for more that 40 years. I have never had a late payment in that 40 year period!
Reason of review
Deliver product or service ordered
Went to jc pennys charlottesville va. On sat 12/12/15 to return item.. line at one of 2 registers in whole store backed up so bad i left...no one on floor to help...walked fron front to back and found 2 registers which were manned but hugh long lines..i was short on...View full review
Reason of review
Poor customer service
I had a $54.00 minimum payment due on my JCPenney credit card. In an attempt to boost my credit score, I sent in a $500.00 payment on time. As a reward for my "generous" payment, they reduced my limit by approximately $800.00. putting me within $80.00 of my credit...View full review
I am very disappoint with the layout of the store and quality of merchandise at the JC Penny stores. I took pride in telling people that I shop at JC Penny, but in March 2011, I am no longer able to say the same. JC Penny looks identical to Target. If the consumers...View full review
Jcpenney in Washington, District Of Columbia - Lost me as a customer
It's a real shame you have stopped coupons and incentives to get me in the door. I looked forward to the coupons and bonus cash and even if I didn't need something, I would find myself shopping in your store just in order to use my coupons. Now with your new ticketing, obnoxious ads and confusing sale days on the 1st and 3rd Fridays (or whatever it is) I must say you have lost me. I will enjoy Kohl's incentives and coupons instead. What a dumb move, JCPenney. In this hard economy people look to coupons and discounts to help ease the budget a bit and you took that away. Bad Deal! I now scream NOOOOOOOOOOO back at you like your *** commercial.
JCPenney did not credit return-by-mail
I bought 2 shirts that were the wrong size. I mailed them back by Priority Mail. JCPenney refused to credit my return. When I followed up, they said they never received my return. I don't know if the Postal Service mis-delivered the box (seems unlikely) or if JCPenney lost it (seems more likely) or if this is just a way for them to make more money. I suggested to JCPenney that they put a notice on their website that returns should include a tracking number to verify delivery. They ignored my suggestion and said I needed to check with my Post Office to find out what their policy is for lost packages. Yeah, right. Anyway, they have a pretty good deal going -- they can just ignore any returns they receive by mail and tell customers they never got the package. Wait -- maybe JCPenney already thought of that!
Jcpenney in Washington, District Of Columbia - Someone should fire whoever created the Penneys screaming ad
This is just another complaint about Penney's TV ad the features people screaming when they find they missed discounts. It's the most obnoxious ad I've EVER been subjected to and it ensures that I will NEVER shop at Penney's. I'm sure that's not what they intended but I feel someone or maybe lots of people overdosed on *** pills on this one. What were they thinking and when will they pull it? Is airing a commercial like that even legitimate? Aren't there some noise restrictions that are being violated? Please, get rid of it!
JCPenney charged us $116.99 (on a $299 order) to deliver a dresser, and their so-called "white glove delivery" service is a complete joke. They couldn't give us a window less than 4 hours for the delivery, despite the fact that we have to reserve the freight...View full review
JCPenney truck delivery service is a joke
So, JCP charged me $116.99 to deliver a dresser from Taiwan, which was about a third of the purchase price. For that price, they delivered a giant box-- and left us to open it. A lot of effort and four giant bags of styrofoam/cardboard later, we finally got it out-- and it was in pieces. It literally can't even stand up straight. There were splinters all over the inside of the box, and exposed nails/screws that could really have hurt someone if we hadn't seen them in time. The customer service people were beyond rude, except for one nice woman who called to authorize the recharge. The rest were downright surly, and let us know flat out that it was up to US to request the delivery people help us uncrate the dresser. They're not required to. They didn't even make an apology, saying the dresser must have arrived that way when they received it. They refused to inspect it, refused to inspect the replacement-- basically we're going to be treated to another massive mess and who even knows if the dresser will be intact. Or when it will get here. They have yet to schedule redelivery. They didn't even discount the exorbitant delivery fee given how well it's performed for us so far. Don't waste your time on this "service". I am so upset, I am never ordering or purchasing anything from JCPenney ever again. They're more or less dead to me by now. The joke's on them, the dresser was just a means of finding out how good the service was, we were planning on redoing the entire apartment. Still will, but not with JCPenney. Thousands of dollars are going to somebody else because they decided to treat us like *** over a $300 dresser.
My child came home from school and decided to take them shopping at JCPenney in Rockwall, TX. I purchased a gift card on Monday morning for a significant amount. We went shopping Tuesday afternoon. At the check out I was informed that the gift card was not active. ...View full review
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