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2.4
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Price Affordability
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Value for money
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1 comment

Placed and order on JCP.com cancelled the order within 5 minutes they still charged my debit card. I have yet to receive a refund it should not take 3 to 5 business days to receive a refund. I will never use JCP.com again

Reason of review: Return, Exchange or Cancellation Policy.

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Anonymous
#1422108

When you use a debit card to purchase an item and then you return that item, the amount of the refund is not immediately place in your account. With debit cards there is a period of 3 to 5 days until you will see the money refunded to your account. This has nothing to do with JCPenney.

All banks do this.

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